30 customer service jobs found

Description SAIC is hiring a Service Desk Agent to support HHS in Broomfield, CO. This is a Hybrid role requiring 3 days minimum in office. What We Do We are the front line of contact for technical issues and questions for the US Department of Health and Human Services. HHS a professional and diverse group that are doing remarkable things during a remarkable time. We support our awesome client in many different ways such as telephone calls, chat, email, and online requests. Culture We are a close knit team of around 30 people that has a great team dynamic. We all come from very different backgrounds and ages. We work for SAIC a Fortune 500 company and is listed as one of the "World's Most Admired Companies". Forbes lists us as one of "America's Best Employers for Diversity" and one of "America's Best Employers for Veterans". Company Values Passion- Love what you do Empowerment- Decide and act Integrity- Be real Inclusion- Embrace differences...

Description SAIC has an opportunity for a secret cleared Service Desk Hardware Lead position supporting the Enterprise IT contract for NORAD/NORTHCOM in Colorado Springs. The ideal candidate will be responsible for managing hardware benchstock, technical refresh deployments and ensure tickets are submitted in the ITSM tool for all hardware distributed and coordinating with logistics for return of broken/old equipment. Qualifications Required Qualifications: Must have a CompTIA A+ certification and a CompTIA Sec+ certification Must be able to communicate effectively via telephone or in person Must be able to present themselves in a professional manner Must be willing (if needed) to commute to a different location on Peterson SFB Ability to adapt in a fast pace and high demand environment Performing tier 1 troubleshooting at the physical layer Understands the functional difference and capabilities of both Android and Apple IOS systems. Knowledge of and...

Help Desk/Systems Engineer WHO WE ARE Lockheed Martin is a global security and aerospace company that employs approximately 120,000 people worldwide and is principally engaged in the research, design, development, manufacture, integration, and sustainment of advanced technology systems, products, and services.  Lockheed Martin (LM) Rotary and Mission Systems (RMS) is looking for engineering professionals to work on the Trusted Security Solutions (TSS) program to engineer Cross-Domain Solution (CDS) products - creating innovative solutions to deliver resilient systems, products, and services to protect our customers' platforms against evolving cyber threats. WHAT WE’RE DOING This position is for a Systems Engineer/Help Desk Engineer on the Radiant Mercury (RM) product within the TSS program. RM is the US Navy's premier CDS product and LM has been the prime contractor for over 20 years.  RM delivers secure CDS to our customers, enabling the controlled transfer of information...

Description SAIC is seeking a Service Management Office (SMO) Lead onsite in Colorado Springs. You will oversee and ensure the successful delivery of IT Service Management (ITSM) processes for a large-scale Enterprise IT service contract. This role focuses on optimizing and aligning Problem Management, Incident Management, Knowledge Management, Service Request Management, and Change Management practices to ITIL best practices, contractual obligations, and customer satisfaction goals. The SMO Lead will serve as the central point of coordination for service improvement initiatives, process governance, and collaboration across various functional and technical teams to achieve operational excellence. You will directly oversee the dedicated leads for Incident Management, Service Request Management, Problem Management, Knowledge Management, and Change Management, ensuring cohesive execution, accountability, and alignment across all service management disciplines....

Description SAIC has an opportunity on our NORAD/NITES newly awarded program for a Communications Technician onsite in Colorado Springs. In this role, you will serve as 24/7 immediate response information technology support technician for the NORAD & US NORTHCOM Headquarters Joint Operation Center (JOC). Supporting senior Civilian and Military personnel, provide technical assistance for NIPR/SIPR client maintenance and support, as well as virtual machine troubleshooting for virtual desktop infrastructures, network and server degradation, and software misconfigurations. Provides technical support and troubleshooting for all hardware, workstations, networks, peripheral devices, Crestron /VTC feeds, secured phones, applications, and printer management. Performs system configuration for VDI and profile issues, with experienced knowledge on modifications for security group policy and accesses elevated token privileges for Tiers 1 & 2 administration. Responsibilities:...

Standard Job Description WHAT WE'RE DOING Come join the EADGE-T team and be part of an effort to upgrade the program’s technology and bring new capabilities to the UAE customer. The EADGE-T system is an integrated air missile defense, air battle management capability for the UAE integrating existing sensors, weapons as well as new capabilities. The Tech Refresh will focus on Foundational / Cyber Security Enhancements. Join us and become a part of the team that is actively designing and developing the updated baseline and get the opportunity to work with an international customer! THE WORK EADGE-T is seeking a software engineer to join one of the agile development teams. In this role, you will: Decompose higher-level roadmap features into actionable work items Design, Implement, and integrate/test software features Perform peer reviews for fellow software engineers and debug issues as they arise Participate in technical discussions to define/solve overarching...

Standard Job Description Position details: Location: Littleton, CO Work Schedule: 9x80 Position type: Full-time onsite (this is not a hybrid position) Lockheed Martin Space is seeking a Staff RF Engineer to join our team in Littleton, CO ! By joining the Lockheed Martin Space Radio Frequency (RF) Talent Center (RFTC) team, you will contribute our mission supporting challenging programs related to Space Vehicles, Hypersonics, Human Space Flight and Interplanetary Missions, Missile Defense, and more. In this RF engineering role within LM Space, you will: - Support the Global Security portfolio of programs by supporting timing, frequency, and ephemeris design on world class RF Payloads across various stages in each program’s lifecycle. - Perform system design and architecture to identify optimal payload solutions for new program captures. - Engage in system requirements flow-down to implementation of hardware design, and integration and test to verify mission...

Pay Information Full-Time Geo Zone 1 Salary Range: $106600.00 - $198000.00 Full-Time Geo Zone 2 Salary Range: $95900.00 - $178100.00 Full-Time Geo Zone 3 Salary Range: $85300.00 - $158300.00 Full-Time Geo Zone 4 Salary Range: $76700.00 - $142500.00   At Lockheed Martin, we know mission success starts with taking care of our people. Our Total Rewards program is designed to attract top talent, support your well-being, and help you grow—both professionally and personally. The salary range for this role is as listed on the requisition. Please note that the salary information listed is a general guideline only.Lockheed Martin considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/ training, key skills as well as market(work location) and business considerations when extending an offer. Benefits offered:  Medical, Dental, Vision, Flexible work arrangements and schedules (e.g, 4x10), 401(k) match, Paid...

Description SAIC is seeking an Operations Officer to join the Space and Intelligence Business Group. You would work on a joint Intelligence Community (IC) and Department of War (DoW) crown jewel program providing highly specialized space/counter-space engineering, scientific, and analytical services from Denver, Colorado. We support the Nation's leading-edge IC and DoW space programs and offer compelling, deep-technical work that has direct influence and impact on program development and operations. Our team has Subject Matter Experts (SMEs) across a variety of disciplines, including engineering, physics, mathematics, RF, optics, space acquisition and operations, and intelligence collection and analysis. This Operations Office r will work in a collaborative team-focused environment of U.S. Government civilians and contractors solving applied technical problems and developing usable solutions for multiple space-related capabilities and threats. This person will possess...

Pay Information Full-Time Geo Zone 1 Salary Range: $161300.00 - $299500.00 Full-Time Geo Zone 2 Salary Range: $145100.00 - $269500.00 Full-Time Geo Zone 3 Salary Range: $129000.00 - $239600.00 Full-Time Geo Zone 4 Salary Range: $116100.00 - $215700.00   At Lockheed Martin, we know mission success starts with taking care of our people. Our Total Rewards program is designed to attract top talent, support your well-being, and help you grow—both professionally and personally. The salary range for this role is as listed on the requisition. Please note that the salary information listed is a general guideline only.Lockheed Martin considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/ training, key skills as well as market(work location) and business considerations when extending an offer. Benefits offered:  Medical, Dental, Vision, Flexible work arrangements and schedules (e.g, 4x10), 401(k) match, Paid...

Pay Information Full-Time Geo Zone 1 Salary Range: $161300.00 - $299500.00 Full-Time Geo Zone 2 Salary Range: $145100.00 - $269500.00 Full-Time Geo Zone 3 Salary Range: $129000.00 - $239600.00 Full-Time Geo Zone 4 Salary Range: $116100.00 - $215700.00   At Lockheed Martin, we know mission success starts with taking care of our people. Our Total Rewards program is designed to attract top talent, support your well-being, and help you grow—both professionally and personally. The salary range for this role is as listed on the requisition. Please note that the salary information listed is a general guideline only.Lockheed Martin considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/ training, key skills as well as market(work location) and business considerations when extending an offer. Benefits offered:  Medical, Dental, Vision, Flexible work arrangements and schedules (e.g, 4x10), 401(k) match, Paid...

Description SAIC seeks a highly experienced and energetic Senior System Administrator to support the US Space Force, Space Systems Command, in performing operational maintenance and sustainment of ground-based radars critical to US and Allied strategic missile surveillance, warning, defense, and space surveillance missions. In support of the government customer, the SAIC Program Manager, and the Chief Engineer; the System Administrator is responsible for troubleshooting and repair of hardware systems that require the integration of diverse and complex components. This position is located onsite in Colorado Springs and requires frequent domestic and international travel with limited notice. Job Duties Install, configure, maintain, and troubleshoot Windows/Linux servers, workstations and networked systems Create, repair and manager user accounts, permissions, groups, Active Directory and access controls Implement security controls, patch systems, manage protection and...

System Installer WHO WE ARE Lockheed Martin is a global security and aerospace company that employs approximately 120,000 people worldwide and is principally engaged in the research, design, development, manufacture, integration, and sustainment of advanced technology systems, products, and services.  Lockheed Martin (LM) Rotary and Mission Systems (RMS) is looking for engineering professionals to work on the Trusted Security Solutions (TSS) program to engineer Cross-Domain Solution (CDS) products - creating innovative solutions to deliver resilient systems, products, and services to protect our customers' platforms against evolving cyber threats. WHAT WE’RE DOING This position is for a Systems Engineer/Installer on the Radiant Mercury (RM) product within the TSS program. RM is the US Navy's premier CDS product and LM has been the prime contractor for over 20 years.  RM delivers secure cross-domain solutions to our customers, enabling the controlled transfer of information...

System Installer WHO WE ARE Lockheed Martin is a global security and aerospace company that employs approximately 120,000 people worldwide and is principally engaged in the research, design, development, manufacture, integration, and sustainment of advanced technology systems, products, and services.  Lockheed Martin (LM) Rotary and Mission Systems (RMS) is looking for engineering professionals to work on the Trusted Security Solutions (TSS) program to engineer Cross-Domain Solution (CDS) products - creating innovative solutions to deliver resilient systems, products, and services to protect our customers' platforms against evolving cyber threats. WHAT WE’RE DOING This position is for a Systems Engineer/Installer on the Radiant Mercury (RM) product within the TSS program. RM is the US Navy's premier CDS product and LM has been the prime contractor for over 20 years.  RM delivers secure cross-domain solutions to our customers, enabling the controlled transfer of information...

System Installer WHO WE ARE Lockheed Martin is a global security and aerospace company that employs approximately 120,000 people worldwide and is principally engaged in the research, design, development, manufacture, integration, and sustainment of advanced technology systems, products, and services.  Lockheed Martin (LM) Rotary and Mission Systems (RMS) is looking for engineering professionals to work on the Trusted Security Solutions (TSS) program to engineer Cross-Domain Solution (CDS) products - creating innovative solutions to deliver resilient systems, products, and services to protect our customers' platforms against evolving cyber threats. WHAT WE’RE DOING This position is for a Systems Engineer/Installer on the Radiant Mercury (RM) product within the TSS program. RM is the US Navy's premier CDS product and LM has been the prime contractor for over 20 years.  RM delivers secure cross-domain solutions to our customers, enabling the controlled transfer of information...

Standard Job Description Who we are: By bringing together people that use their passion for purposeful innovation, at Lockheed Martin we keep people safe and solve the world's most complex challenges. Our people are some of the greatest minds in the industry and truly make Lockheed Martin a great place to work. With our employees as our priority, we provide diverse career opportunities designed to propel development and boost agility. Our flexible schedules, competitive pay, and comprehensive benefits enable our employees to live a healthy, fulfilling life at and outside of work. At Lockheed Martin, we place an emphasis on empowering our employees by fostering innovation, integrity, and exemplifying the epitome of corporate responsibility. This is a place for engineers, scientists, and problem solvers who are ready to engage deeply, think critically, and build with purpose. You will not just launch a career. You will be part of something bigger. This is where the best are...

Description SAIC has an opportunity for a Space Systems Engineer in Colorado Springs, CO to join an elite team providing Systems Engineering and Technical Advisory (SETA) services focused on protection of space systems and support for systems engineering activities. The successful candidate will: Directly contribute to government's mission success through comprehensive analysis, thought leadership and proactive action. Assist in planning and oversight of the government's systems engineering efforts. Support space protection and mission integration as directed by the government. Review documentation, represent government interests in forums that support streamlined delivery of new capabilities and standardization of integration efforts. Qualifications Must be a US Citizen Active TS/SCI clearance with polygraph Bachelor's degree in science, technology, engineering, mathematics (STEM) or relevant field, and nine...

Description SAIC's Solutions & Technology group is seeking an experienced Solutions Architect to join the Solutions & Technology group. This role can be worked remotely in the United States for the right candidate. Candidates located in the Colorado Springs/ Denver Colorado area are preferred. Reporting directly to Air Force, Space, and Intel CTO organization, this individual will serve as a technical cornerstone of SAIC's capture and proposal efforts, translating complex government requirements into compelling, winning technical solutions. This role demands a self-starter who thrives in ambiguous environments and can architect innovative solutions from the ground up across a diverse portfolio of government opportunities. Candidates must have an active TS Clearance with the ability to get a TS/SCI Key Responsibilites: Lead technical solution development for new captures and proposals in response to government RFPs, RFIs, and Sources Sought notices in support of...

Description SAIC's Solutions & Technology group is seeking an experienced Solutions Architect to join the Solutions & Technology group. This role can be worked remotely in the United States for the right candidate. Candidates located in the Colorado Springs/ Denver Colorado area are preferred. Reporting directly to Air Force, Space, and Intel CTO organization, this individual will serve as a technical cornerstone of SAIC's capture and proposal efforts, translating complex government requirements into compelling, winning technical solutions. This role demands a self-starter who thrives in ambiguous environments and can architect innovative solutions from the ground up across a diverse portfolio of government opportunities. Candidates must have an active TS Clearance with the ability to get a TS/SCI Key Responsibilites: Lead technical solution development for new captures and proposals in response to government RFPs, RFIs, and Sources Sought notices in support of...

Description SAIC is seeking a Principal Systems Engineer onsite in Colorado Springs, CO with experience in space operations, space system sustainment or space acquisitions to join the Positioning, Navigation, and Timing (PNT) Systems Engineering & Integration (SE&I) Team. PNT SE&I provides engineering, integration, technical analysis, and subject matter expertise (SME) support to the US Space Force. As a member of our PNT SE&I Team, you'll work in a fast-paced environment with Government personnel and systems engineers to provide systems engineering and analysis services to include system development, enterprise and system architecture, acquisition, testing, operations, and sustainment support for existing and new capabilities. You will also provide an enterprise perspective for identification and review of risks and risk mitigation plans and work to institutionalize systems engineering best practices across the organization. Major duties of this...