15 customer service jobs found

Description SAIC is looking for outstanding Call Center candidates to join our Defense & Civilian Sector in support of the US Department of Transportation. The DOT junior agent is the first line of contact with the DOT customer base. This role is fully ONSITE in Washington, DC. As such the agent is responsible for: The creation of Interactions and Incidents. Provide basic technical and process assistance over the Phone and via Email. Provide friendly, courteous support of all DOT employees and contractors. Take part in the development and maintenance of a positive working relationship with all internal departments/organizations/employees and the successful candidate will demonstrate service excellence by providing high quality customer service at all times to all customers and internal staff. As an integral point of contact for the Request Fulfillment process, the Tier 1 Agent will be expected to assist with the processing of Service...

Description SAIC is seeking a Senior Desk Side Engineer to provide advanced Tier 2 and Tier 3 technical support to end users in a fast-paced environment. The role serves as the primary escalation point for junior and mid-level engineers, diagnosing and resolving hardware, software, and platform issues across Windows, macOS, and mobile devices. This position includes assisting with the organization's transition to Google Workspace, managing lifecycle activities, and ensuring exceptional service delivery. This is an onsite role, covering the 10:00 AM - 7:00 PM shift with core support hours from 7:00 AM to 7:00 PM. Key Responsibilities: Provide Tier 2 and Tier 3 deskside support for end-user workstations, laptops, macOS devices, and mobile devices (iPhones/iPads). Diagnose and resolve hardware and software issues, including troubleshooting for Microsoft Windows 10/11 and macOS platforms. Assist users with the transition to and daily use of Google Workspace (Gmail, Drive,...

Description SAIC is looking for a Mail Engineer supporting the SAIC EITSS contract with U.S. Department of Transportation in Washington D.C. Responsible for supporting all messaging services. Supports the design of messaging architecture and implements enhancements. Assists with workloads, projects, and administrative tasks associated with the operations of the messaging system. Executes mail engineering and operational tasks daily. Potential candidate is expected to work on-site at DOT HQ 2 days/week. Top Qualifications, Skills, Experience or Certifications: Proven Design/Configuration/Integration/Testing/Release/Maintenance/Support of Microsoft O365 Cloud, Exchange, Intune with Apple Business Manager, Azure, Office Suite, Outlook applications, One Drive for Business and Microsoft Security & Compliance. Must have minimum of 8 years of experience supporting Enterprise Messaging Services. Certified in Microsoft O365 or equivalent. Qualifications Job Role...

Description SAIC is seeking an End User Operations Manager to support our DOT customer in Washington D.C. The Operations Manager's key role is to drive efficiency of organizational processes and to help maintain and grow this standard in addition to overseeing daily activities. They utilize a sharp business mind and proven success in managing multiple departments and/or functions for maximum productivity. This person must be highly skilled in staffing, finance, process and IT management, and be able to develop and maintain an environment of trust within the operations team. In summary, the Operations Manager is a creative problem-solver and an excellent leader who is able to prioritize productivity and drive operational efficiency. Duties and Responsibilities: Provides day-to-day management and supervision of overall Enterprise Management Systems (EMS) personnel, involving multiple projects and groups of personnel at multiple locations. Organizes, directs, and...

Description SAIC is seeking a well-seasoned Senior Windows System Engineer with experience in Microsoft Cloud Technologies to support Pension Benefit Guaranty Corporation (PBGC) in Washington, DC. As a senior member of the Enterprise Support Services (ESS) team, you will work within the ESS team, interacting with peer teams and partner groups, scaling and deploying improvement, consolidation, migration and break/fix efforts within the enterprise. This role requires an in-depth knowledge of Microsoft Server Architecture, PowerShell Scripting, Active Directory, and Workstation Management. The right candidate will have the ability to adapt to changing technology and apply it to customer needs. Great communication, personal skills and a focus on customer service are a must. The successful candidate will be a self-starter, someone experienced and capable of taking ownership of complex issues with flexibility in a fast-paced environment. Description of Duties: Lead and...

Description SAIC is looking for an IT Operations Manager that will be responsible for the end-to-end operation, maintenance, and modernization of the agency's IT infrastructure, including end user services, asset management, enterprise support services, cloud platforms, business applications, and traditional on-premises systems. The IT Operations Manager ensures that systems and services operate reliably, securely, and efficiently while leading teams that support networks, servers, cloud environments, end user technologies, and enterprise applications. The role provides leadership in daily operations, incident management, infrastructure stability, customer support, and strategic enhancements. Primary Responsibilities End User Services Leadership: Oversee service desk operations, escalations, desktop engineering, VIP support, and customer-facing technology services. Ensure timely resolution of incidents and high-quality support. IT Asset Management Lifecycle: Manage full...

Description T he Vanguard 2.2.1 program has an opening for a VTS (Video Teleconferencing Services) Technician to support the Department of State (DOS) Bureau of Diplomatic Technology (DT). The qualified person will support the daily responsibilities of the VTS Technician to include working/coordinating with a team of Tier II technicians and operational staff to support the DT mission. The VTS Technician will provide knowledge and technical support to video associated teleconference (VTS) equipment and customers. Equipment may include large monitors/displays, projectors, video cameras, and hardware located within the DOS video conferencing rooms. This role is Monday-Friday 7:00am-3:00pm and allows 1 day of telework. Travel may be required to other U.S. Department of State annexes. Most locations are within walking distance, and shuttle service is available for sites located in Rosslyn. Description of Duties: Provide Tier I & Tier II support to Department of State at...

Description The Senior SharePoint Designer/Administrator will support the Vanguard 2025 contract in the Network Technologies office of US Department of State. The SharePoint Designer/Administrator will report to the Vanguard Program Management Office and will assist in the daily application management, administration, and project-oriented support of relevant frontend SharePoint tenant environments and Power Platform workspaces. This is not a backend infrastructure/architecture/hardware/server administrator position. This role is primarily remote, but candidate must be located within the Washington, DC metro area to report into the office (Washington, DC or Springfield, VA) as needed on short notice. Description of Duties: Designs and implements tools and technologies to promote knowledge management and collaboration within the organization Serve as point of contact and Tier 1-3 support for Microsoft SharePoint Online service requests Perform routine and complex...

Description SAIC is looking for a Senior Cybersecurity Engineer to support our US Navy customer with implementing Comply-to-Connect (C2C), Public Key Infrastructure (PKI), Zero Trust architecture, RADIUS authentication, and firewall security engineering. This position will support PEO Microsoft Teams Telephony initiative to ensure secure device authentication, regulatory compliance, and operational resilience for mission-critical Navy communications environments. This is a HYBRID/REMOTE ROLE in Washington, D.C. Must be local to area. JOB DUTIES: Lead the design and implementation of Comply-to-Connect (C2C) security framework supporting Navy enterprise networks. Engineer PKI solutions enabling secure device authentication across MS Teams Telephony and NetMod environments. Architect RADIUS authentication systems supporting 802.1X network access control. Implement firewall security policies ensuring secure communication flows for mission systems. Support RMF activities...

ECS is seeking a Senior Check Point Firewall Engineer to work in our Washington, DC office / remote . ECS is seeking a Senior Check Point Firewall Engineer to provide the following services to our Federal government client: Collaborate with customer staff to design, plan and implement new firewall architectures, upgrades and features as necessary. Lead in the administration of the client's Check Point firewalls to include updates, upgrades, policy administration and validation. Review and implement customer changes consistent with existing policies. Review and update documentation to ensure consistency with current procedures. Manage and tune additional software blades associated with firewall architecture. (IPS, URL, Application Control, AV, Advanced Malware detection). Willingness to work outside of normal business hours to support outage resolution, planned maintenance or to implement an upgrade. *5+ years of relevant work experience required* Salary Range:...

ECS is seeking an Security Architect to work in our Washington, DC office. The ECS Team provides guidance to the Supply Chain Risk Management Unit (SCRMU) for identifying, assessing, selecting, and implementing risk management processes; as well as providing mitigating controls for information and communication technology (ICT) procurement and acquisition throughout the FBI. Leads and assists in the delivery of cyber security and IT security engineering projects Creates security architecture standards for adoption of new technology Identifies, quantifies, and recommends actionable, traceable, and exploitable mitigations for security risks as they relate to enterprise projects Produces proactive management reporting, including appropriate metrics that inform senior leadership as to the state of information risk and exposure based upon FBI controlled or requested ICT assets Produces assessment workflow metrics that provide unit and senior management with insight into...

Description The cloud platform architect is responsible for designing and building out the infrastructure that will support the supported systems/applications operations. The systems architect ensures the design and build of the infrastructure meets NIST and DOI security requirements. They are responsible for recommending new cloud services to better enhance the customers requirements. They are responsible for developing and implementing complex solutions to meet customer's needs utilizing AWS Commercial and GovCloud Native Services. Qualifications Required: - Bachelors in computer science or related field - Must possess or be able to achieve a DOI Public Trust level of clearance. - Must have 9 years of experience in understanding how to architect IT systems in an AWS cloud environment. -Experience must include developing and implementing complex solutions to meet customer's needs utilizing AWS Commercial and GovCloud Native Services. This includes designing,...

Description We are seeking a talented and motivated GeoPlatform Cloud Engineer to join our team. The successful candidate will support the design, deployment, modernization, and maintenance of cloud-based solutions for the National Geospatial Platform (GeoPlatform) and related geospatial initiatives. The ideal candidate will bring expertise in cloud-native architectures, geospatial services, big data processing, and automation, while providing scalable, secure, and innovative solutions for geospatial data management, analysis, and visualization. As a critical member of the team, the GeoPlatform Cloud Engineer will focus on delivering robust cloud functions and workflows, ensuring the availability, reliability, and security of the platform while enabling cutting-edge geospatial capabilities. Duties: Design, build, and implement infrastructure and services within cloud platforms (e.g., AWS, Azure, Google Cloud Platform) to enhance GeoPlatform capabilities....

Description SAIC is seeking incumbents and external talent to join the MAJESIC Joint Program Office (JPO) Team in the areas of General Support Services, Security Support Services, and Information Technology (IT) Support Services. These positions are contingent on award and funding . The work is to be performed at the customer sites in the National Capital Region (NCR), Kitsap County, WA, and Ventura County, CA. MAJESTIC JPO Support Services will provide exceptional services and assist in the transformation and modernization of the JPO's business practices; ensure secure operations throughout the JPO including personnel, physical, and information security; and deliver an integrated approach to leverage technology as a strategic asset, driving innovation, productivity and resilience in the face of evolving challenges in the digital landscape. The types of positions we will be hiring for include: General Support Services: Administrative Assistant,...

Description The Application Vulnerability Assessment Program (AVAP) Engineer is responsible for operating and securing the program's application security platforms, including OpenText Fortify, OWASP Dependency-Track, and any future application security tools, deployed in containerized and virtualized environments within Azure Kubernetes Service (AKS). This role manages Kubernetes-based infrastructure (AKS), container image pipelines, and automation through Infrastructure-as-Code and CI/CD (Azure DevOps) to ensure resilient, scalable, and compliant deployments. The engineer will perform system administration for both Windows and Linux environments, enforce security and compliance requirements aligned to federal standards, and maintain runbooks, SOPs, and metrics to support operational excellence. In addition, the role supports AVAP customers by troubleshooting platform issues to minimize downtime and ensure mission-critical vulnerability assessment services remain highly...