119 customer service officer jobs found

Position: Customer Service Officer Job Description: Principal Accountabilities ● Researches, designs and develops solutions to meet business requirements. ● Manages full development lifecycle including testing, implementation, and auditing.  ● Performs solution design, verification, and support, which may require research and analysis.  ● Execute, assess, and troubleshoot programs and applications.  ● Analyze and amend errors in a timely and accurate fashion, and participate in upgrades, revisions, fixes and patches as mandated by the vendor. ● Design, develop and document specifications throughout the project lifecycle. ● Guide developers on issues related to the design, development, and deployment of mission-critical information and systems. ● Review work of development teams. Job Complexity Professional: ● Has no discretion to vary from established procedures ● Has no related work experience or has work experience but requires formal training in theories/concepts in...

Position: Customer Service Officer Job Description: Kindly note that this is a one-year position. Principal Accountabilities ● Provide expert internal and external customer service and sales support to both the Inside Sales Team and customer engagements. Assist in maintaining performance expectations to further enhance Arrow's position within each customer and supplier. Responsible for handling more complex discrepancies, interfacing directly with customers, recommending solutions and/or action plans to internal sales team staff.  ● Responsible for the Order to Invoice Process including but not limited to: Order entry & maintenance (outside of Infosys), value added order entry & follow up, not first articles; managing inbound customer order formats (excel, pdf, fax, etc); work submits SSRQ (SIMS Setup Request) which includes Value Added, NCNR (Non-Cancellable, Non-Returnable), and COP (Customer Owned Parts); NCNR set up and filing, and set up of MyArrow...

Position: Customer Service Officer Job Description: What You’ll Be Doing • Responsible for system-related work – SO entries, maintenance, shipment release & inventory management. • In close collaboration with Field Sales, Inside Sales (IS), Quote Specialist / Marketing, Warehouse and Logistics. • Responsible for overall Customer management as well as handling RMA (customer returns). • Work closely internally with Field Sales and Inside Sales on Pre-Order & Order Entry. What We Are Looking For • Diploma or Degree in any fields. • At least 3 years of experience in customer service (order management), sales administration or buyer role. • Possess excellent communication and interpersonal skills. • Proficient with Microsoft office software, especially for Excel (Pivot, VLOOKUP). • Customer-service oriented, analytical and problem-solving mindset. • Self-motivated and ability to prioritize tasks with sense of urgency. What’s In It For You...

Position: Customer Service Officer Job Description: Principal Accountabilities ● Provide expert internal and external customer service and sales support to both the Inside Sales Team and customer engagements. Assist in maintaining performance expectations to further enhance Arrow's position within each customer and supplier. Responsible for handling more complex discrepancies, interfacing directly with customers, recommending solutions and/or action plans to internal sales team staff.  ● Responsible for the Order to Invoice Process including but not limited to: Order entry & maintenance (outside of Infosys), value added order entry & follow up, not first articles; managing inbound customer order formats (excel, pdf, fax, etc); work submits SSRQ (SIMS Setup Request) which includes Value Added, NCNR (Non-Cancellable, Non-Returnable), and COP (Customer Owned Parts); NCNR set up and filing, and set up of MyArrow accounts and PCPRCE 2 (Customer Part and Pricing System)...

Basic Qualifications DoD SkillBridge Eligibility: Has served at least 180 days on active duty Is within 12 months of separation or retirement Will receive an honorable discharge Has taken any service TAPS/TGPS Has attended or participated in an ethics brief within the last 12 months Received Unit Commander (first O-4/Field Grade commander in chain of command) written authorization and approval to participate in DoD SkillBridge Program prior to start of internship.   Responsibilities for this Position If you’re looking for a chance to experience civilian life and continue your mission to support our nation, then the General Dynamics Mission Systems Military Internship Program is the amazing challenge you’re looking for! At General Dynamics Mission Systems, you’ll learn from the best, those teams that create the technologies, products and services that help our nation’s heroes keep our nation safe. We are operating as an...

Description: F-35 US Marine Corps Business Development Principal - Level 6 Location: Fort Worth TX What You Will Be Doing You will serve as a key business development leader supporting the Lockheed Martin F-35 portfolio, working closely with the United States Marine Corps and other internal organizations to secure and expand F-35 business opportunities. In this role, you will collaborate across program, engineering, and strategy teams to shape and pursue opportunities that align with customer priorities and operational needs. You will help drive growth by strengthening relationships with key stakeholders, identifying emerging requirements, and positioning the F-35 program to deliver long-term value to the customer and the broader defense community. Key Responsibilities • Will coordinate F-35 business opportunities across the Corporation and with strategic partners and suppliers to ensure a cohesive, integrated product approach. • Will routinely conduct business at the...

Description: F-35 US Navy Business Development Principal - Level 6 Location: Fort Worth TX What You Will Be Doing The F-35 U.S. Navy Business Development candidate will be responsible for customer engagement, business strategy, and opportunity development – all leading to maintaining / growth of the F-35 demand from USN. Key Responsibilities • Will coordinate F-35 business opportunities across the Corporation and with strategic partners and suppliers to ensure a cohesive, integrated product approach. • Will routinely conduct business at the executive level of US Government (General Officer/ Senior Executive Service / Undersecretary) and numerous customer groups to develop new business opportunities. • Will develop and manage New Business Fund budgets in close coordination with Business Development management. • Business capture activities include: strategy formulation, market development, opportunity qualification, customer relationship management, decision mapping,...

Description SAIC is seeking an experienced, well-qualified Senior Intel Analyst with Program Management Analyst and/or Systems Engineering experience to support an exciting program in Springfield, VA. The successful candidate will be a self-starter with a willingness to learn. Primary Responsibilities: Support a government program office by providing tailored communication products focused on specific stakeholder audiences. Prepare briefings and written analysis reports to demonstrate customer contributions to national policy decisions and national intelligence priorities. Assist in the development of strategy and vision documents to advance the customer's mission. Possess the ability to research, coordinate, design, develop, edit and prepare briefings, articles, speeches, talking points, handouts, or other materials that provide internal and external outreach in terms of client roles, responsibilities, and mission objectives. Collaboratively work...

Description SAIC is seeking an Information System Security Engineer (ISSE) to provide information security support. This position is in McLean, VA and requires an active TS/SCI clearance with Polygraph . This Customer's office is the force of choice for the development of global infrastructure and delivery of solutions that drive influence operations. If you have specialized skills in information security and tech ops, this is the role for you. Job responsibilities include, but are not limited to: Support the Lifecycle Assessment and Authorization (A&A) process. Develop a Systems Security Plan (SSP). Assist and maintain a formal Information Security Program that includes recommendations on continuous improvement of the processes and architectures. Maintain and make accessible documentation of all operational and business process activities in the form of Standard Operating Procedures (SOPs). Monitor and track projects in the A&A queue....

Description SAIC's Horizon program is seeking an Acquisition Support Specialist to join the U.S. Space Force team delivering warfighter capability via the Space Systems Command's Space Combat Power portfolios working in El Segundo, CA . You will be a part of the team responsible for developing and delivering capabilities to Space Force cyber operators and will provide Acquisition and Program Management Support to multiple rapid research and development efforts aimed at designing and delivering critical cutting-edge components of a Service cyber architecture. The Horizon program is supporting Government weapon systems program offices with subject matter experts that have a background with the Department of Defense major capability acquisition process. Horizon team members provide systems acquisitions and program management support on various capability development programs that are intended to protect and defend the Nation's most valuable space assets. Our team is at the...

Description SAIC is actively seeking an experienced Information Operations (IO) Planner to support our customer at Ft. Meade, MD. Candidate will be responsible for the following: Duties: Provide mission analysis, operations order artifact generation (IO portion), target audience analysis, and concept of operations planning and assessment at the general/flag officer service component and JTF level. Act as a subject matter expert in information operations, creatively developing operations in the information environment plans that incorporate information capabilities, interagency, whole-of-government, and Allies and Partners. Apply skills and experience across the entire planning and execution process to identify influence opportunities and authorities; conduct target audience and conduit analysis; develop concept of operations and synchronize information capabilities; identify measures of performance and measures of effectiveness; and coordinate with...

Description We are actively seeking a highly motivated and customer-focused Mid-level Tier I/II Help Desk Technician to join our team. This role is central to providing exceptional support within our unique operational environment. The technician will provide critical support to the Office of the Chief Information Officer, focusing on Windows desktop system administration and services for remote workstations within a secure, controlled environment. A significant component of this role involves user account administration, including comprehensive Active Directory and Exchange administration, and the issuance of credentials. This position is primarily focused on delivering high-quality Tier I/II support, with an emphasis on immediate problem resolution and user assistance. While there may be opportunities for involvement in Tier III or engineering-level tasks, the core responsibility is direct user support. Successful candidates will possess a strong blend of technical...

Description We are actively seeking a highly motivated and customer-focused Mid-level Tier I/II Help Desk Technician to join our team. This role is central to providing exceptional support within our unique operational environment. The technician will provide critical support to the Office of the Chief Information Officer, focusing on Windows desktop system administration and services for remote workstations within a secure, controlled environment. A significant component of this role involves user account administration, including comprehensive Active Directory and Exchange administration, and the issuance of credentials. This position is primarily focused on delivering high-quality Tier I/II support, with an emphasis on immediate problem resolution and user assistance. While there may be opportunities for involvement in Tier III or engineering-level tasks, the core responsibility is direct user support. Successful candidates will possess a strong blend of technical aptitude...

Description SAIC has an immediate opening for a Senior Campus Mobility System Administrator to support the Special Operation Command Information Technology Enterprise Contract (SITEC) - This critical position is located at the SOCOM Headquarters at MacDill AFB in Tampa, FL. The purpose of the Special Operations Forces Information Technology Enterprise Contract(SITEC) 3 Enterprise Operations and Maintenance (EOM) Task Order (TO) is to provide USSOCOM, its Component Commands, its Theater Special Operations Commands (TSOCs),and its deployed forces with Operations and Maintenance (O&M) services to maintain Network Operations (NetOps); maintain systems and network infrastructure; provide end user and common device support; provide configuration, change, license, and asset management; conduct training, and perform Install, Move, Add, Change (IMACs) services. The responsibilities and tasks associated with each requirement play a pivotal role to USSOCOM, the CIO/J6 organization,...

Description SAIC is seeking a Watch Officer/Incident Manager who has experience managing incidents in a Network Operations Center or equivalent 24x7x365 operations center and supporting the resolution of Major Incidents for an enterprise or Government agency. This position supports evenings and weekend as needed. This position is full-time on-site in Ashburn, VA. No remote options are available. Qualifications Required: Must be a U.S. Citizen with the ability to obtain and maintain a DHS Public Trust security clearance. Bachelor of Science Degree and 3-10 years of relevant experience. B.S. may be substituted with an additional 4 years of related experience. 3 years of strong experience with Fault and Performance monitoring and reporting tools such as: IBM Netcool Omnibus, AppDynamics, HP Operations Manager. 3 years of experience with working with incident management tools such as BMC Remedy. 3 years engineering experience within...

Description SAIC has an opening for a Senior Special Security Representative/Construction Surveillance Technician located aboard Twentynine Palms, CA. This is a temporary position anticipated for 9 months. This could extend longer based off of the work available. The candidate will be responsible for providing specialized security expertise for the Marine Air Ground Task Force (MAGTF) in direct support of the Special Security Officer (SSO). Security expertise includes in-depth knowledge of DoD personnel security processes and regulations, the Defense Information System for Security (DISS), security facility entry/exit monitoring systems and processes, and relevant experience in Special Security office management. This position requires the ability to analyze data from various sources and make appropriate program recommendations to the SSO, and will play a critical role in ensuring the security and integrity of existing and in-progress secure facilities during...

Description Be Part of a Winning Team! We are seeking a talented and driven professional to join SAIC's dynamic and high-performing team, supporting the NRO's Mission Integration Directorate (MID). As a User Engagement Systems Engineering and Technical Assistance (SETA) Representative within our Army Service Group, you'll play a critical role in delivering technical excellence and supporting diverse mission needs. In this role, you will leverage your expertise to ensure the effective alignment of NRO capabilities with evolving mission requirements across various stakeholders, including Field and Service Representatives, Intelligence Community (IC) organizations, and Department of Defense (DoD) partners. As a trusted technical liaison for the Directorate leadership, you will facilitate seamless communication and coordination between the MID executive team, Offices and Groups, and user engagement teams. This position requires significant engagement experience with...

Description We are currently seeking an experienced Enterprise Computing Applications Monitoring Support (ECAMS) Watch Officer in support of 24/7/365 operations. This position is in Arlington, VA. Shift Schedule: Team C: 7 a.m.-7 p.m. Thursday - Saturday and every other Wednesday Position Overview: Provide active onsite operations, monitoring, and troubleshooting of IT systems and subsystems via various tools to support enterprise services to worldwide customer base. Through the use of various IT tools members are expected to identify performance issue, isolate fault(s), correct fault(s), and escalate when necessary within Service Level Agreements. Must be detail oriented and document all worked performed via appropriate ticketing/tracking system. Collaborate closely with customers, other teams, and management to resolve incident(s) via verbal and written communications while providing regular updates until incident(s) are resolved. Must be able to provide summary...

Description: Lockheed Martin RMS is searching for an experienced Enterprise Information Systems Security Officer (ISSO) to join an exciting opportunity within the Classified Cyber Security team in Manassas, VA. The selected candidate will provide Cyber Security technical support as a ISSO and support internal and external customers’ expectations on security architecture, and Assessment & Authorization (A&A) events. The selected candidate will also provide Cyber Security supporting ongoing projects by executing on program performance execution, delivery, and completion of milestones. Furthermore, will provide Cyber Security input and support for the implementation and test of secure operating systems/networks, DevSecOps and cloud solutions. Daily activities include: • Providing hands on technical assistance for complex systems/networks, assisting with technical strategic planning of current and future network configurations, cyber technology development/implementation, and...

Description: What We’re Doing: At Lockheed Martin Rotary and Mission Systems, we are driven by innovation and integrity. We believe that by applying the highest standards of business ethics and visionary thinking, everything is within our reach and yours as a Lockheed Martin employee. Lockheed Martin values your skills, training, and education. As a cyber security professional at Lockheed Martin, you’ll safeguard the sensitive information and warfighting capabilities that our citizens and the world depend upon to protect U.S. and ally interests. Here, you’ll work alongside other cyber security experts and military members to support their military operational objectives by providing them with a safe and secure operating environment. We are looking for an individual to serve as a Classified Cyber Security Information System Security Officer (ISSO) and join our team’s efforts in supporting and defending classified networks. Successful candidates should be knowledgeable of...