2 customer service officer jobs found

Description SAIC is seeking a Security Specialist to provide comprehensive security support across personnel, physical, industrial, information, and operations security domains. The ideal candidate will have experience implementing federal security directives, supporting classified programs, and advising on security policy and compliance. Mid-level contractor support is also specifically needed to plan and coordinate actions for Personnel Security Entry On Duty (EOD) and suitability processes for both federal and contract DHS employees. Key Responsibilities: Administer the Cognizant Security Authority's (CSA) departmental security program to protect classified information and facilities in accordance with applicable directives, regulations, manuals, and guidelines. Provide support to Personnel Security for DHS S&T Directorate, including planning and coordinating actions for EOD and suitability processes for both federal and contract employees. Create...

Description We are actively seeking a highly motivated and customer-focused Mid-level Tier I/II Help Desk Technician to join our team. This role is central to providing exceptional support within our unique operational environment. The technician will provide critical support to the Office of the Chief Information Officer, focusing on Windows desktop system administration and services for remote workstations within a secure, controlled environment. A significant component of this role involves user account administration, including comprehensive Active Directory and Exchange administration, and the issuance of credentials. This position is primarily focused on delivering high-quality Tier I/II support, with an emphasis on immediate problem resolution and user assistance. While there may be opportunities for involvement in Tier III or engineering-level tasks, the core responsibility is direct user support. Successful candidates will possess a strong blend of technical aptitude...