25 customer service officer jobs found

Description SAIC is seeking an experienced, well-qualified Senior Intel Analyst with Program Management Analyst and/or Systems Engineering experience to support an exciting program in Springfield, VA. The successful candidate will be a self-starter with a willingness to learn. Primary Responsibilities: Support a government program office by providing tailored communication products focused on specific stakeholder audiences. Prepare briefings and written analysis reports to demonstrate customer contributions to national policy decisions and national intelligence priorities. Assist in the development of strategy and vision documents to advance the customer's mission. Possess the ability to research, coordinate, design, develop, edit and prepare briefings, articles, speeches, talking points, handouts, or other materials that provide internal and external outreach in terms of client roles, responsibilities, and mission objectives. Collaboratively work...

Description SAIC is seeking an Information System Security Engineer (ISSE) to provide information security support. This position is in McLean, VA and requires an active TS/SCI clearance with Polygraph . This Customer's office is the force of choice for the development of global infrastructure and delivery of solutions that drive influence operations. If you have specialized skills in information security and tech ops, this is the role for you. Job responsibilities include, but are not limited to: Support the Lifecycle Assessment and Authorization (A&A) process. Develop a Systems Security Plan (SSP). Assist and maintain a formal Information Security Program that includes recommendations on continuous improvement of the processes and architectures. Maintain and make accessible documentation of all operational and business process activities in the form of Standard Operating Procedures (SOPs). Monitor and track projects in the A&A queue....

Description SAIC is seeking a Watch Officer/Incident Manager who has experience managing incidents in a Network Operations Center or equivalent 24x7x365 operations center and supporting the resolution of Major Incidents for an enterprise or Government agency. This position supports evenings and weekend as needed. This position is full-time on-site in Ashburn, VA. No remote options are available. Qualifications Required: Must be a U.S. Citizen with the ability to obtain and maintain a DHS Public Trust security clearance. Bachelor of Science Degree and 3-10 years of relevant experience. B.S. may be substituted with an additional 4 years of related experience. 3 years of strong experience with Fault and Performance monitoring and reporting tools such as: IBM Netcool Omnibus, AppDynamics, HP Operations Manager. 3 years of experience with working with incident management tools such as BMC Remedy. 3 years engineering experience within...

Description Be Part of a Winning Team! We are seeking a talented and driven professional to join SAIC's dynamic and high-performing team, supporting the NRO's Mission Integration Directorate (MID). As a User Engagement Systems Engineering and Technical Assistance (SETA) Representative within our Army Service Group, you'll play a critical role in delivering technical excellence and supporting diverse mission needs. In this role, you will leverage your expertise to ensure the effective alignment of NRO capabilities with evolving mission requirements across various stakeholders, including Field and Service Representatives, Intelligence Community (IC) organizations, and Department of Defense (DoD) partners. As a trusted technical liaison for the Directorate leadership, you will facilitate seamless communication and coordination between the MID executive team, Offices and Groups, and user engagement teams. This position requires significant engagement experience with...

Description We are currently seeking an experienced Enterprise Computing Applications Monitoring Support (ECAMS) Watch Officer in support of 24/7/365 operations. This position is in Arlington, VA. Shift Schedule: Team C: 7 a.m.-7 p.m. Thursday - Saturday and every other Wednesday Position Overview: Provide active onsite operations, monitoring, and troubleshooting of IT systems and subsystems via various tools to support enterprise services to worldwide customer base. Through the use of various IT tools members are expected to identify performance issue, isolate fault(s), correct fault(s), and escalate when necessary within Service Level Agreements. Must be detail oriented and document all worked performed via appropriate ticketing/tracking system. Collaborate closely with customers, other teams, and management to resolve incident(s) via verbal and written communications while providing regular updates until incident(s) are resolved. Must be able to provide summary...

QED Systems, LLC, is currently recruiting a Policy Action Officer (Analyst),to join our team at the Pentagon in Arlington, VA to support our HQDA G-3/5/7 Support Services contract. Job Duties: Prepare policy revisions to AR 220-1 and AR 525-30. Work closely with the Readiness Division Joint Operations and Analysis Branches to efficiently incorporate appropriate updates to Army Readiness reporting policy. In lieu of formal policy changes, the Contractor shall draft supplemental instructions and points of emphasis for the field. Develop strategic and comprehensive written analysis suitable for executive policy discussions within the Army, Joint Staff, OSD, and Congress. Coordinate and interact with readiness policy stakeholders throughout OSD, the Joint Staff, ASCCs, ACOMs, DRUs and the ARSTAF in support of programs, activities, and initiatives affecting Army readiness. Review staffing products and policy questions from the field. At the discretion of the Army...

Description SAIC , a leading provider of systems development & deployment, targeting & intelligence analysis, systems engineering & integration, and training capabilities and solutions for the Intelligence Community, is seeking a Space Experiments System Engineer to support systems engineering and technical advisory (SETA) services to a United States Government customer in Chantilly, VA. SETA contractors provide analysis and engineering services in a consulting capacity, working closely with the government's own engineering staff members. This is a critical role within a team, designed to support a government Program Manager (PM) and Principal Investigator (PI) in ensuring the success and smooth operation of space experiment activities. This role requires a blend of technical, organizational, and communications skills, and is fundamental in driving strategic and operational success within a government program. Responsibilities: Experiment Management...

Description SAIC is seeking a Space Protection Mission Engineer to join the Space and Intelligence Business Group providing systems engineering and technical advisory services to a rapidly expanding Government Intelligence Community (IC) customer. The customer is developing the next generation of space and ground systems, architectures, and hardware and software solutions. The Space Protection Mission Engineer will serve as the subject matter expert (SME) and System Program Office (SPO) representative coordinating with the development contractor and stakeholders (including end user operators) for deployment of new protection and Indications and Warning (I&W) capabilities into space operations. The Space Protection Mission Engineer collaborates within a team of mission-related SMEs to support system development, requirements verification testing (and sell-off), identification of discrepancies, and mission validation testing. The Space Protection Mission Engineer...

Description Introduction Make a difference for national security by joining a team of dedicated IT professionals who will sustain, modernize and transform the enterprise IT capabilities for the Defense Counterintelligence and Security Agency (DCSA). The Air Force, Space and Intelligence Business Group (AFSI) of SAIC is seeking a Senior Network Engineer to support a transformational infrastructure program for DCSA. SAIC is proud to be supporting DCSA in safeguarding our nation's information. DCSA is the designated oversight authority on the accreditation of classified facilities, information systems, and the insider threat program. This involves security oversight of more than 10,000 companies and approximately 13,000 facilities involved in classified work throughout the DoD and 31 Federal agencies. Specifically, on the DCSA One IT program, SAIC will provide an enterprise IT solution that delivers highly secured and adaptable IT infrastructure, provides customer...

Description SAIC seeks a highly experienced Senior Information System Analyst / Security Officer to support the Department of State - Vanguard 2025 contract. This senior-level position provides full-service IT security support in a dynamic, fast-paced environment, working collaboratively with Government customers, contractor teams, and external stakeholders across all program security functions. This role is hybrid and onsite work can be located in Springfield, VA or Beltsville, MD. Primary Responsibilities: Security Operations & Compliance Collaborate with Network Design and Engineering (DE) and Cybersecurity Management (CSM) on System Owner support requirements. Perform comprehensive vulnerability and risk assessment analysis to support accreditation and program protection activities. Coordinate and conduct regular system security audits to ensure compliance with System Security Plans and maintain Authority to Operate (ATO) status. Monitor...

Description SAIC is seeking a F5 / Network Engineer to support DCSA/OneIT out of Quantico, VA. Introduction Make a difference for national security by joining a team of dedicated IT professionals who will sustain, modernize and transform the enterprise IT capabilities of the Defense Counterintelligence and Security Agency (DCSA). The Air Force Space and Intel Business Group of SAIC is seeking a F5 Engineer to support a transformational infrastructure program for DCSA. SAIC is proud to be supporting DCSA in safeguarding our nation's information. DCSA is the designated oversight authority on the accreditation of classified facilities, information systems, and the insider threat program. This involves security oversight of more than 10,000 companies and approximately 13,000 facilities involved in classified work throughout the DoD and 31 Federal agencies. Specifically, on the DCSA One IT program, SAIC will provide an enterprise IT solution that delivers highly...

Description SAIC is seeking a Space Protection Model Based Systems Architect to join the Space and Intelligence Business Group to provide systems engineering and technical advisory services to a rapidly expanding Government Intelligence Community (IC) customer. The customer is developing the next generation of space and ground systems, architectures, and hardware and software solutions. The Space Protection Model Based Systems Architect will serve as the subject matter expert (SME) and System Program Office (SPO) representative to design/manage complex systems and provide technical advisory services using Model Based Systems Engineering (MBSE) methodologies to support the deployment of new protection capabilities into space operations. The Space Protection Model Based Systems Architect coordinates with the Space enterprise, SPO mission-related SMEs, the development contractor, and other stakeholders (including end user operators) and uses digital models to design, analyze,...

Description Join a winning team! SAIC's is currently hiring for a customer within the Intelligence Community (IC) in Chantilly, VA. This customer is responsible for designing, building, and operating national security-related systems based in space, in the air, and on the ground. SAIC is a strong company providing opportunities for energetic individuals with a strong desire to expand their knowledge while increasing their responsibilities. SAIC has an opening for a Enterprise Integration Systems Engineer to provide Systems Engineering and Technical Assistance (SETA) services to an IC customer. The customer organization we support provides the enterprise architecting, analysis, and systems engineering solutions that determine the current and future national space systems. Responsibilities include but are not limited to: Working across multiple Directorates and Offices to identify and define future space capability needs Frequent interaction with government,...

Description SAIC is seeking a Mission Integration Engineer in Chantilly, VA to provide systems engineering and technical advisory (SETA) services to our Government customer in a dynamic System Program Office (SPO) at the National Reconnaissance Office (NRO). You will be critical in supporting the development and execution of a process to systematically and regularly capture and analyze data to quantify warfighter use of major satellite systems. You will identify potential reasons why warfighters might not be leveraging the systems and will help execute exercises, demonstrations and other ways to further improve warfighter integration of the systems. The job requires familiarity with the NRO organization, major acquisition processes, and satellite systems. Additionally, you will assist the Government customer in developing multi-media training materials to inform users of the satellite information the best ways to task the satellite and exploit the data. Job...

Description SAIC is seeking a Space Protection Mission Engineer to join the Air Force, Space and Intelligence Business Group providing systems engineering and technical advisory services to a rapidly expanding Government Intelligence Community (IC) customer. The customer is developing the next generation of space and ground systems, architectures, and hardware and software solutions. The Space Protection Mission Engineer will serve as the subject matter expert (SME) and System Program Office (SPO) representative coordinating with the development contractor and stakeholders (including end user operators) for deployment of new protection capabilities into space operations. The Space Protection Mission Engineer collaborates within a team of mission-related SMEs to coordinate system development, requirements verification testing (and sell-off), identification of discrepancies, and mission validation testing. The Space Protection Mission Engineer responsibilities...

Description This is an opening for a Senior Network Engineer to support the Department of State's (DoS) Diplomatic Technology Operations Division. This program provides transparent, interconnected systems and security supporting the DoS in successfully carrying out U.S. foreign policy missions worldwide. The Operations Division provides enterprise operations and maintenance support worldwide. SAIC's program is named "Vanguard" and is an IT consolidation consisting of the Department's data center, cloud, domestic and foreign network switch, routers and WAN devices. Currently, the role is three days onsite and 2 days remote in Springfield, VA o. Typically M-F 0830-1700. (Hour's dependent on mission priorities to include potential on-call). Description of Duties: Evaluates, designs, documents, implements, validation testing, and performs problem isolation and resolution, and performance monitoring, tunes, sets standards and maintains a range of network components...

Description SAIC is seeking a Senior Firewall Engineer to support DCSA for an ONSITE position out of Quantico, VA. (All qualified candidates must possess a TS/SCI and a Sec+) Introduction Make a difference for national security by joining a team of dedicated IT professionals who will sustain, modernize and transform the enterprise IT capabilities of the Defense Counterintelligence and Security Agency (DCSA). The Air Force and Combatant Commands Business Group of SAIC is seeking a Senior Firewall Engineer to support a transformational infrastructure program for DCSA. SAIC is proud to be supporting DCSA in safeguarding our nation's information. DCSA is the designated oversight authority on the accreditation of classified facilities, information systems, and the insider threat program. This involves security oversight of more than 10,000 companies and approximately 13,000 facilities involved in classified work throughout the DoD and 31 Federal agencies....

Description SAIC is seeking a Data Scientist to provide specialized support across multiple projects from a Team of Systems Integrators and Data Scientists. In this role you would work on an IT Resource management and operations integration component that is responsible for leading all aspects of budget formulations and execution, the IT portfolio management program and managing business transformation activities. This position is located in McLean, VA and requires an a ctive TS/SCI clearance with Polygraph . Job responsibilities include, but are not limited to: Providing system and requirements integration with the components that perform the IT development/engineering of capabilities in support of an enterprise portfolio and project management tool. Support the overall financial and business efforts including a new initiative related to cost recovery model. Assessing and analyzing data through conversations with IT and finance Subject Matter Experts...

Description SAIC is seeking a mid-level Optical Test Engineer with NRO experience to provide Systems Engineering and Technical Advisory (SETA) services to a rapidly expanding Government Intelligence Community (IC) customer for a complex space and ground efforts as part of an exciting and innovative set of programs. This position supports a System Program Office (SPO) in a technical capacity for planning, execution, monitoring, and oversight of satellite system development and acquisitions that advance the National Reconnaissance Office's (NRO) space resiliency posture. The optical test engineer should have technical and practical understanding of electro-optical and laser phenomenology and architectures to support advanced technology development programs of national significance to promote resilience to a diverse area of global threats. The Engineer will focus on mitigation technologies. The position will be responsible for understanding the current and future laser...

Description Join a winning team! Be part of a dynamic team that delivers excellence and quality for the NRO's Systems Engineering Directorate (SED). SAIC is seeking to fill an opening for a Space Enterprise System Engineer to provide Systems Engineering and Technical Assistance (SETA) services to an IC customer. The customer organization we support provides the system enterprise architecting, analysis, and system of systems engineering solutions that determine the current and future national space systems. Make a difference in securing our nation's security through quality engineering and innovation. Responsibilities include but are not limited to: Coordinating and supporting enterprise requirements, CONOPS, and architectures in various domains; supporting enterprise and system level requirements development for future systems; overseeing the allocation and closure of acquisition-level requirements with developers; participation in readiness events in support of...