2 field service technician jobs found

Description SAIC is seeking a Walk-Up Support Technician who will deliver immediate onsite technical support at designated walk-up kiosks, focusing on resolving user issues with devices, software, and conference systems supporting the FDIC. This role requires strong technical capabilities, excellent interpersonal skills, and the ability to handle a wide range of technical issues. The Technician will also be responsible for ensuring kiosk coverage and operational readiness throughout working hours. This role will require onsite work in Chicago, IL. Key Responsibilities: Walk-Up / Kiosk Operation: Staff walk-up kiosks with trained analysts to provide support coverage from 7 AM to 6 PM local time, Monday through Friday , excluding holidays and need to be available for shifts during those hours. Deliver onsite support for the following: Conventional devices (e.g., laptops, desktops, peripherals) and audio-visual systems. Troubleshooting and resolution of hardware...

Description SAIC is seeking an IT Service Desk Analyst to support a mission critical IT Service Desk effort for USTRANSCOM at Scott Air Force Base. The USTC Managed Information Technology Services (MITS) contract provides strategic, technical, and program management support to modernize and sustain the combatant command's enterprise infrastructure, systems, and applications. This position supports the USTC Command, Control, Communications & Cyber Systems Directorate (TCJ6). The analyst will serve as a subject matter expert, providing guidance to both technical staff and end users and contributing to continuous improvement of enterprise systems. Roles and Responsibilities: • Serve as a technical subject matter expert, performing advanced analysis of complex system, software, and network issues impacting enterprise operations. • Conduct root cause analysis, evaluate technical trends, and recommend design or configuration changes to improve system performance,...