SAIC
NC
Description SAIC has an immediate opening for a Workload Operations Technician and Customer Relations Manager. SAIC requires a Workload Operations Technician/Customer Relations Manager to provide support for the United States Army Reserve Command (USARC) and USAR enterprise users. The Workload Operations Technician and Customer Relations Manager position provides support for day-to-day operations for USARC while physically located at Marshall Hall in Fort Bragg, NC . The ideal candidate will provide initial, frontline, and customer centered IT technical troubleshooting, issue diagnoses, and ticket resolution. They will also provide ticket workflow analysis, follow all escalation procedures, and execute proper ticket routing. The goal is to resolve all requests initially and provide expert level routing between and within USARC and for all USARC enterprise users across multiple domains. The Workload Operations Technician and Customer Relations Manager will also provide...