SAIC
CO
Description Job Description: Incident Manager This is a full-time, on-site position based in Colorado Springs supporting the NORAD & USNORTHCOM mission. The Incident Manager is responsible for overseeing the entire lifecycle of IT incidents-from detection to resolution-ensuring minimal business disruption and operational continuity. This role requires rapid response, coordination across technical and business teams, and proactive process improvement to enhance service quality and prevent recurrence of issues. The Incident Manager is a critical player in aligning IT operations with business priorities, ensuring smooth performance within agreed-upon service levels. Core Responsibilities: Incident Detection and Logging - Proactively monitor systems to identify incidents through tools, user reports, or automated alerts. Ensure accurate and detailed logging of incidents for effective tracking, reporting, and trend analysis. Categorization and Prioritization- Classify...