39 jobs found

Description SAIC is hiring for a remote Help Desk Specialist. Duties generally include but are not limited to the following: Answer and respond to customers' requests via phone and email Identify, research, and resolve customer issues Provide accurate and timely ticket documentation Meet and exceed required metrics and Service Level Agreements (SLAs) Provide timely updates and follow up to customers Escalate to internal representatives or system support specialists when appropriate Identify and appropriately communicate recurring problems Evaluates and prioritizes customer problems and complaints Comply with documented regulations, processes, and procedures Other responsibilities as may be required by management Qualifications Required Skills and Qualifications: Bachelor's Degree and/or 5 years relative work experience 1+ year experience in help desk/call center environment Excellent oral and written...

Description We are seeking a detail-oriented Hardware Refresh Technician to manage the end-to-end lifecycle of upgrading and replacing hardware systems. In this role, you will collaborate across various departments to schedule deployments, minimize operational downtime, and maintain strict asset accountability. You will configure new devices, perform secure data migrations, and resolve technical issues during transitions, ensuring users possess reliable technology needed for day-to-day operations. This role has a projected start date of 9/1/26. Key Responsibilities Deployment Management: Coordinate deployment schedules across departments to guarantee minimal disruption to daily operations. Device Configuration: Configure, image, and test new laptops, desktops, according to the organization protocols. Data Migration: Execute secure data and profile migrations from legacy systems to replacement hardware. Asset Accountability: Maintain precise, up-to-date...

Description SAIC is looking for an Automation Test Engineer to provide testing support as a member of an integrated agile project development and testing Team. He/she will be working with other Developers and Testers to test custom developed software as required. The Automation Test Engineer will be responsible for providing input to project release plans that cover project inception through delivery and on-going operational maintenance. They will be expected to analyze and solve complex testing related problems; review other developers and tester's work products for correctness, adherence to the project design concept and user standards. Job Responsibilities Analyzing complex requirements and design documents to develop detailed step by step manual test cases Executing manual test cases; documenting actual results during execution; reviewing the test results and reporting anomalies (if any) into the defect tracking database Developing new automation scripts and...

Description SAIC is seeking a Security Specialist to provide comprehensive security support across personnel, physical, industrial, information, and operations security domains. The ideal candidate will have experience implementing federal security directives, supporting classified programs, and advising on security policy and compliance. Mid-level contractor support is also specifically needed to plan and coordinate actions for Personnel Security Entry On Duty (EOD) and suitability processes for both federal and contract DHS employees. Key Responsibilities: Administer the Cognizant Security Authority's (CSA) departmental security program to protect classified information and facilities in accordance with applicable directives, regulations, manuals, and guidelines. Provide support to Personnel Security for DHS S&T Directorate, including planning and coordinating actions for EOD and suitability processes for both federal and contract employees. Create...

Description SAIC is looking for outstanding IT candidates to join our Defense & Civilian Sector in support of the Federal Aviation Administration Integrated Service Center (FAA ISC). SAIC leads the way to provide customer-centric IT Service Management (ITSM) focused on improving service, and leveraging processes and strategies with an emphasis on timely IT services and support. As a Executive IT Support Lead, you will oversee the timely, efficient and effective onsite delivery of ITSM. Working within the Executive Team you will supervise the day-to-day activities of Executive IT Support Technicians who are responsible for resolving incidents and service requests that cannot be handled remotely. Along with managing your team you may be required to function in the role of a technician yourself to track, resolve, and manage escalated technical problems. Local travel may be required to support remote FAA sites that do not have local technicians assigned. This role is...

Description SAIC is seeking a AI Application Developer that will design, develop, and implement intelligent business applications leveraging Microsoft Azure, Power Platform, and modern AI services. This role combines software engineering, low - code development, and applied AI to build scalable solutions that automate processes, enhance analytics, and modernize legacy workflows. The ideal candidate has hands-on experience with Azure cloud services, Power Apps, Power Automate, and AI-driven capabilities such as Azure OpenAI, Cognitive Services, and AI Builder. Job Duties: AI & Application Development Design, develop, and deploy AI - enabled applications using Azure OpenAI, Azure Cognitive Services, Azure Machine Learning, and Azure Functions. Develop model-driven and canvas apps using Power Apps, incorporating business logic, workflows, and AI Builder capabilities. Build and maintain workflows using Power Automate, integrating across Microsoft 365, Dynamics 365,...

Description The AI Application Architect provides end-to-end architectural leadership for AI-enabled business solutions built on Microsoft Azure , Power Platform , and Microsoft Copilot Studio . This role defines reference architectures, technical standards, integration patterns, security and governance controls, and ensures that AI systems are scalable, compliant, and aligned to enterprise strategy. The architect partners with business units, engineering teams, and security stakeholders to translate organizational needs into modern, durable AI application ecosystems. Onsite 3 days / 2 days remote AI Architecture & Platform Strategy Define enterprise-level AI solution architectures leveraging Azure AI , Azure OpenAI , Cognitive Services , Azure Machine Learning , and serverless compute. Architect integrated AI agent ecosystems using Microsoft Copilot Studio , including extensibility, action design, plugin behavior, data access strategy, and enterprise...

Description SAIC's Business Management Contracts & Procurement Team represents the full depth and breadth of the acquisition value chain - from the sell side (customer engagement and strategy development) to the buy side (program execution, strategic alliances, supply chain management and subcontractor development). We are the full acquisition organization that supports our external and internal customer mission. Our dynamic team of acquisition professionals support SAIC's key business areas and enterprise growth strategy. SAIC's Contracts & Procurement organization is seeking an experienced and highly adaptable leader to support its Air Force, Space, and National Intelligence (BG). This position will support cradle to grave contract and subcontract bid & proposal as well as execution focusing on initiatives that drive growth for the organization. Position Description: The position will be responsible leading and overseeing high complexity and...

Description SAIC is looking for a Task Order Manager to oversee a portfolio of FAA ATEPS Task Orders with responsibility for cost, schedule, performance and growth. The role is hybrid and requires at least 2 days/week onsite in Washington, DC. The Task Order Manager is responsible for planning, coordinating, and overseeing all aspects of assigned task orders to ensure successful delivery of contractual requirements, schedule adherence, quality performance, and customer satisfaction. This role leads continuous process improvement activities and leverages AI tools and automation solutions to improve operational efficiency, reporting accuracy, workforce productivity, and program performance. Key Responsibilities Program & Task Order Management: Manage day-to-day execution of task orders, ensuring compliance with contract requirements, service level agreements, and performance metrics. Serve as the primary point of contact for government customers, stakeholders,...

Description We are seeking a Senior Database Administrator Expert to lead enterprise database environments to AWS Cloud. The position requires expertise in AWS MySQL, with strong hands-on experience in MySQL cluster administration, PostgreSQL and SQL database technologies, including installation, configuration, maintenance, replication, backup/recovery, and performance tuning of enterprise database systems across both on-premises and AWS cloud environments. This role ensures the security, availability, reliability, and scalability of mission-critical PostgreSQL and MySQL databases supporting enterprise applications. The Senior DBA will drive database architecture, capacity planning, high availability design, disaster recovery strategies, automation of operational workflows, and enforcement of robust security practices across AWS environments. The candidate must be able to work independently and collaborate closely with stakeholders, application teams, and infrastructure...

Description We are seeking an experienced and highly motivated Deskside Support and IT Asset Manager to oversee and manage the IT endpoint troubleshooting and asset management functions supporting a federal civilian government client. This role combines leadership, technical expertise, and operational oversight to ensure seamless delivery of exceptional IT service desk support and efficient management of the organization's IT assets. The ideal candidate will have solid experience in deskside operations, IT asset management, and ServiceNow platform utilization. They will be responsible for managing a team of approximately 30 geographically dispersed IT professionals while ensuring adherence to ITIL v4 standards and supporting overall organizational IT service goals. Key Responsibilities: Deskside Support Operations Manage the daily operations of deskside support, providing Tier 1, Tier 2, and Tier 3 IT support across various locations. Establish and enforce service...

Description SAIC is looking for a Program Manager to support an upcoming project in support of the U.S. Government. In this role the Program Manager shall be responsible for managing the overall performance, quality, schedule and cost of the contract. Responsibilities: The Program Manager shall be responsible for staffing the program with team members that can perform the Interface design, development and testing work, as well as the conversion design, development and test activities. The Program Manager shall have successful experience in implementing Momentum at a Cabinet Level Federal Agency and shall have experience managing a program with at least 50 team members. The Program Manager shall be familiar with the Agile Framework and shall be familiar with VA's VIP software delivery process. The Program Manager shall be knowledgeable about Momentum Financials and Acquisition. The Program Manager shall be knowledgeable on conversion approaches used in...

Description SAIC is looking for a Security Specialist for the Science & Technology Directorate (S&T) division, to provide comprehensive security support across personnel, physical, industrial, information, and operations security domains. Job Duties: The ideal candidate will have experience Implementing federal security directives Supporting classified programs, and Advising on security policy and compliance Mid-level contractor support is also specifically needed to plan and coordinate actions for Personnel Security Entry On Duty (EOD) and suitability processes for both federal and contract DHS employees Qualifications Required: BA or BS degree (4 years experience in lieu of degree) 5+ years of relevant experience. Active Secret Clearance and ability to obtain a Top Secret requiring U.S. Citizenship Ability to obtain and maintain a public trust requiring U.S. Citizenship Knowledge of DHS S&T. Knowledge of fitness process...

Description We are seeking an IT Technical Writer responsible for researching, writing, and editing materials for related IT processes, plans, procedures, work instructions, knowledge articles, reports, manuals, briefs, proposals, instructional material, catalogs, technical publications, and/or software and hardware documentation. Obtains technical data from independent observation, review with technical staff members, and/or studies of published materials and existing documentation. Interfaces with users, specialists, analysts, programmers, etc., to obtain background information of technologies, methods, and standards. Revises text and recommend changes in scope, format, and content to ensure conformance with established standards. May edit, standardize, or make changes to material prepared by other writers. Performs final quality assurance on all materials. Note that this role is 5 days onsite (DOT HQ in Washington D.C.) Desired Skills: Able to facilitate IT service...

Description This is an opening for a Network Support Specialist to support a Department of State (DoS) Bureau of Diplomatic Technology (DT) program. This program provides transparent, interconnected systems and security supporting the DoS in successfully carrying out its U.S. foreign policy mission. DT provides enterprise architecture design, engineering, operations and maintenance support services for desktops, servers, networks, firewalls, and enterprise applications across the Department. Program is named "Vanguard" and is an IT consolidation consisting of the Department's servers, mainframes, network devices, network perimeter, anti-virus engineering, public key infrastructure (PKI)/biometrics/encryption, monitoring tools, telephony, mobile computing platform, virtual environment, and enclave design/security engineering. This is a mid-level position within the Vanguard 2025 Program's Network Operations (NO), acting as an LAN/WAN Support Specialist. This position is for shift...

Description SAIC is looking for an experienced, energetic and motivated Regional Deployment Technician/Manager in the DC Metro area to join our Land Border Integration team supporting a DHS program. As a Deployment Manager working for SAIC, you will have a fast-moving, challenging, and highly rewarding position installing IT infrastructure on our nation's Northern and Southern borders to support Customs and Border Protection. This position requires the employee to travel at least 75% of the time to either the Southern or Northern US borders. It is preferred for the employee to live within one hour of a major International Airport to ease travel requirements. Travel Requirements: Travel to US Customs Ports of Entry and Border Patrol locations in the DC Metro region. Daily area coverage could include sites up to 150 miles from home base. Mileage will be reimbursed at the prevailing government rate. Reliable transportation with insurance. Substantial...

Description SAIC is seeking a highly skilled, detail-oriented, and experienced Senior Human Resource Analyst with an active Secret clearance to join our dynamic team in supporting the Department of War (DoW) Office of Strategic Capital (OSC). This position will be located in Washington, DC. This role offers a unique opportunity to provide human resource (HR) management, strategy development and execution, organizational transformation, and change management, and problem-solving. The candidate will execute various HR actions to include hiring and onboarding; analyze the productivity and efficiency of organizational structure, support performance management tracking and tasks, projects, and activities; and advise SES-level leadership on the effectiveness of government staffing and operations. Duties include but are not limited to: human resources strategic and operational planning, communications, problem solving, office infrastructure management, oversight of HR workflow...

Description Position: SSDS Test Engineer Job Description: The candidate will support Program Executive Office Integrated Warfare System (PEO IWS) Ship Self Defense Integrated Combat System (SSDS ICS) Combat Systems Test and Evaluation in Washington DC. Your work will include test design, planning execution, analysis, and reporting for SSDS test events. Test Engineer responsibilities will include identifying system requirements from source documents for verification and validations; defining and validating resources needed to test system requirements; involvement in test planning, budgeting, resource coordination, test execution and reporting; identifying the type, quantity and timing of surrogates needed. The candidate will provide programmatic support including organizational and coordination with various field activities. The position will be responsible for creating SSDS CS test strategies for new combat system baselines throughout the acquisition development cycle...

Description We are actively seeking a highly motivated and customer-focused Mid-level Tier I/II Help Desk Technician to join our team. This role is central to providing exceptional support within our unique operational environment. The technician will provide critical support to the Office of the Chief Information Officer, focusing on Windows desktop system administration and services for remote workstations within a secure, controlled environment. A significant component of this role involves user account administration, including comprehensive Active Directory and Exchange administration, and the issuance of credentials. This position is primarily focused on delivering high-quality Tier I/II support, with an emphasis on immediate problem resolution and user assistance. While there may be opportunities for involvement in Tier III or engineering-level tasks, the core responsibility is direct user support. Successful candidates will possess a strong blend of technical aptitude...

Description PLEASE NOTE: This is NOT a UAS / UAV / RPV / DRONE pilot position. We are looking for Full-time, Remote Pilot Operator (RPO) candidates to join the SAIC Controller Training Solutions (CTS) team at the Washington National ATCT (DCA), located in Washington, D.C., supporting air traffic controller training services for the Federal Aviation Administration (FAA). Job Description: The RPO plays the role of the pilot and other controllers in the Air Traffic Controller training simulator. The RPO operates a combination of a simulated air traffic display and voice communication system to simulate the actions and communication of pilots and remote ATC facilities during medium and high-fidelity training exercises. RPOs receive voice commands from students, input proper entries into the automated system to simulate pilot actions, translate displayed information into appropriate ATC terminology, and respond to the student via the VCS utilizing...