3 customer service jobs found

Description SAIC is hiring for a Technical Helpdesk to support the US Army's Army Enterprise Service Desk (AESD) team in Honolulu, HI to resolve technical problems (Tier 1) and answers queries by telephone or self-service ticket in support of customer computer hardware, software, network, system/application access, and telecommunications systems. NOTE: This is a hybrid remote opportunity. This Helpdesk operates 24/7/365 - shift is based on coverage needed. This position can support ~$53k+ (dependent upon education and experience) JOB DESCRIPTION: Apply basic enterprise diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures Diagnose, identify, isolate, and analyze problems utilizing historical database records Respond to customer support requests in a fast, efficient and friendly manner Resolve customer incidents and requests if able or assign to higher tiers Route calls to product line...

Description SAIC is hiring for a Technical Helpdesk to support the US Army's Army Enterprise Service Desk (AESD) team in Honolulu, HI to resolve technical problems (Tier 1) and answers queries by telephone or self-service ticket in support of customer computer hardware, software, network, system/application access, and telecommunications systems. NOTE: This Helpdesk operates 24/7/365 - shift is based on coverage needed. This position can support ~$53k+ (dependent upon education and experience) JOB DESCRIPTION: Apply basic enterprise diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures Diagnose, identify, isolate, and analyze problems utilizing historical database records Respond to customer support requests in a fast, efficient and friendly manner Resolve customer incidents and requests if able or assign to higher tiers Route calls to product line specialists,...

Description SAIC is seeking a Linux Systems / Cloud Administrator to serve on a team supporting our customer, the HQ USINDOPACOM J76, K. Mark Takai Pacific Warfighting Center . The systems and cloud administrator will be a part of a close team that is maintaining, enhancing and upgrading a myriad of applications and services, in an enterprise environment. As part of team, you will participate in implementation and maintenance of Cloud and On-Prem IT Infrastructure to support the customer. JOB DESCRIPTION: Administer all Linux servers (RHEL, CentOS, Ubuntu) across the enterprise Monitor health, performance, and availability of Linux infrastructure; remediate issues Provide HW/OS support to Modeling & Simulation (M&S) and C4I systems during exercises Patch Linux servers (NDM, PTEN-S) and apply Linux STIGs Maintain Satellite Servers and local repos Maintain and develop Ansible playbooks for configuration management and automation Maintain Kickstart for...