115 customer service jobs found

Description SAIC has an immediate opening for top talent to join our team supporting an Intelligence Community (IC) customer at the NRO as a full-time IT Procurement and Asset Management (IPAM) Project SETA in the Northern Virginia area. Qualified candidates must have a current TS/SCI with Polygraph clearance. Job Description: Provide project management SETA support to assist an Intelligence Community (IC) customer by providing technical expertise, continuity of effort, and value-added judgement to advise senior customer leadership on a full spectrum of project management and systems engineering activities. Facilitate user access for enterprise procurement tool, manage and report lifecycle metrics, maintain records, administer communications, and afford data integrity and uniformity for our IT Procurement and Asset Management (IPAM) customer(s). Lead and/or support contract program management for one or more of the following areas: enterprise IT networks, user facing...

Description SAIC is seeking a candidate to fill a Senior Intel Analyst position for the CCSSIII contract supporting MARFORCYBER at Ft. Meade, MD. Job Description: Candidate shall support the intelligence collection process and inter-office communications between the U.S. Intelligence Community, organic collections teams, and multiple supported military headquarters intelligence centers. Candidate will contribute to the creation of intelligence collections strategy, develop intelligence indicators, submit collection requirements to theater and national intelligence activity, and support the triage and dissemination of information to the appropriate consumer. Job Duties: Support the intelligence collection process and inter-office communications between the U.S. Intelligence Community, organic collection teams, and multiple supported military headquarters Intelligence centers. Contribute to the creation of intelligence collections strategy, develop...

Description SAIC is seeking a candidate to fill a Senior Intel Analyst position for the CCSSIII contract supporting MARFORCYBER at Ft. Meade, MD. Job Description: Candidate shall support the intelligence collection process and inter-office communications between the U.S. Intelligence Community, organic collections teams, and multiple supported military headquarters intelligence centers. Candidate will contribute to the creation of intelligence collections strategy, develop intelligence indicators, submit collection requirements to theater and national intelligence activity, and support the triage and dissemination of information to the appropriate consumer. Job Duties: Support the intelligence collection process and inter-office communications between the U.S. Intelligence Community, organic collection teams, and multiple supported military headquarters Intelligence centers. Contribute to the creation of intelligence collections strategy, develop...

Description SAIC is seeking a candidate to fill a Senior Intel Analyst position for the CCSSIII contract supporting MARFORCYBER at Ft. Meade, MD. Job Description: Candidate shall support the intelligence collection process and inter-office communications between the U.S. Intelligence Community, organic collections teams, and multiple supported military headquarters intelligence centers. Candidate will contribute to the creation of intelligence collections strategy, develop intelligence indicators, submit collection requirements to theater and national intelligence activity, and support the triage and dissemination of information to the appropriate consumer. Job Duties: Support the intelligence collection process and inter-office communications between the U.S. Intelligence Community, organic collection teams, and multiple supported military headquarters Intelligence centers. Contribute to the creation of intelligence collections strategy, develop...

Description SAIC is seeking a Senior Security Specialist with an active TS/SCI to provide security, facility, and customersupport for a diverse team of government, subcontractor, and SAIC personnel. Complete understanding and wide application of principles, concepts, practices, and standards. Full knowledge of industry practices to include security manager responsibilities. This position is on-site in Arlington, VA. Daily responsibilities may include: Follow and enforce all required securitypolicies, procedures, and compliance integrated by SAIC and Government Team. Assist in read-ins/read-outs and onboarding/off-boarding activities when requested. Develop solutions to a variety of problems moderate in scope and complexity. Understand and implement proper response for security violations and infractions and identify process for handling security incidents. Coordinateemergency preparedness efforts. Conduct biannual/annual SCIF inspections according to required security...

Description We are seeking a highly motivated Senior Cloud Engineer to join our multi-million dollar National Intelligence program supporting the Cloud Investment Multi-Cloud Management (CIMM) team. As a contributor to the Intelligence Community's first multi-cloud initiative, you will be at the epicenter of emergent cloud computing technologies, establishing a foundation that will evolve to include all agencies within the IC. As a Senior Cloud Engineer, you will advise Government IT teams on the design and build of single- or multi-cloud computing architecture solutions that meet mission requirements, and develop future technology and architectural advancements to support the Government's architectural strategy, cloud migration, and continued evolution. Your responsibilities will include the following: Advising senior business and technical personnel to aid in the delivery of robust, scalable cloud architectures that meet or exceed mission requirements Serving...

Description SAIC is hiring a Workflow Manager to provide critical support to the Deputy Assistant Secretary of War (DASW) Science, Technology, and Program Protection (S&T PP). This role requires exceptional organizational skills, attention to detail, and the ability to manage high-level correspondence and workflow processes in a dynamic and high-pressure environment. The ideal candidate will ensure all correspondence and tasking are managed effectively, tracked accurately, and delivered in compliance with established protocols and deadlines. This position is 100% onsite at the Mark Center in Alexandria, VA. Job Responsibilities: Monitor the Correspondence and Task Management System (CATMS) to ensure tasks are accurately tracked, prioritized, and completed within defined timelines. Triage incoming tasks, assign appropriate priorities, and proactively follow up on outstanding actions. Ensure senior leader decisions are communicated clearly and accurately via...

Description SAIC is seeking an Apple Systems Specialist to provide VIP-level IT support to Gov't executives; this position is based out of Quantico, VA. (All qualified candidates must possess a Secret clearance and a Sec+ certification) Introduction Make a difference for national security by joining a team of dedicated IT professionals who will sustain, modernize and transform the enterprise IT capabilities for the Defense Counterintelligence and Security Agency (DCSA). The Air Force, Space & Intel Business Group (AFSI) of SAIC is seeking an Apple Systems Specialist to support a transformational infrastructure program for DCSA. SAIC is proud to be supporting DCSA in safeguarding our nation's information. DCSA is the designated oversight authority on the accreditation of classified facilities, information systems, and the insider threat program. This involves security oversight of more than 10,000 companies and approximately 13,000 facilities involved in classified work...

Description SAIC is seeking an Apple Systems Specialist to provide VIP-level IT support to Gov't executives; this position is based out of Quantico, VA. (All qualified candidates must possess a TS clearance and a Sec+ certification) Introduction Make a difference for national security by joining a team of dedicated IT professionals who will sustain, modernize and transform the enterprise IT capabilities for the Defense Counterintelligence and Security Agency (DCSA). The Air Force, Space & Intel Business Group (AFSI) of SAIC is seeking an Apple Systems Specialist to support a transformational infrastructure program for DCSA. SAIC is proud to be supporting DCSA in safeguarding our nation's information. DCSA is the designated oversight authority on the accreditation of classified facilities, information systems, and the insider threat program. This involves security oversight of more than 10,000 companies and approximately 13,000 facilities involved in classified work...

Description SAIC is seeking a Service Desk Technician to support the United States Air Force in its goal of developing an interoperable system of system in a cloud-based command and control (CBC2) environment. The Advanced Battle Management System (ABMS) CBC2 goals include achieving alignment with the Joint All Domain Command and Control (JADC2) vision of improved information sharing, layered security, common data and architecture standards, system resiliency, faster implementation, and more effective cross-domain capabilities, including the ability for any sensor to inform any shooter across all domains. The Mid-Level Tier 1 Service Desk Technician serves as a frontline technical resource, providing day-to-day operational support and troubleshooting for workstations, servers, and operating systems within a secure defense contracting environment. This role applies proven troubleshooting methods to resolve common hardware, software, licensing, and account-related issues, while...

Description SAIC is seeking (macOS) Customer Support Analyst to support DCSA's OneIT program out of Quantico, VA. This is a fully onsite position with a target salary of $90-100k. Introduction Make a difference for national security by joining a team of dedicated IT professionals who will sustain, modernize and transform the enterprise IT capabilities of the Defense Counterintelligence and Security Agency (DCSA). The Air Force Space and Intel (AFSI) Business Group of SAIC is seeking a Customer Support Analyst with macOS focus to support a transformational infrastructure program for DCSA. SAIC is proud to be supporting DCSA in safeguarding our nation's information. DCSA is the designated oversight authority on the accreditation of classified facilities, information systems, and the insider threat program. This involves security oversight of more than 10,000 companies and approximately 13,000 facilities involved in classified work throughout the DoD and 31 Federal agencies....

Description SAIC is seeking a Customer Support Analyst to provide support to our DCSA/OneIT program; this is a fully onsite position out of Quantico, VA. (THIS POSITION REQUIRES A TS/SCI CLEARANCE & Sec+ CERTIFICATION. Target salary is $90k). Introduction Make a difference for national security by joining a team of dedicated IT professionals who will sustain, modernize and transform the enterprise IT capabilities for the Defense Counterintelligence and Security Agency (DCSA). The Air Force, Space & Intel Business Group (AFSI) of SAIC is seeking a Customer Support Analyst to support a transformational infrastructure program for DCSA. SAIC is proud to be supporting DCSA in safeguarding our nation's information. DCSA is the designated oversight authority on the accreditation of classified facilities, information systems, and the insider threat program. This involves security oversight of more than 10,000 companies and approximately 13,000 facilities involved in...

Standard Job Description WHAT WE’RE DOING SPY-7 Is the Backbone of Multiple Defense Systems on Land, Air & Sea. The World’s Most Powerful and Versatile Radar. Keeping You Safe at Home and Abroad. SPY-7 radar is the most advanced technology that will provide the capability to make warfighter decisions – accurately and quickly. SPY-7 has the ability to detect, track and engage sophisticated ballistic missile and advanced air threats. It engages multiple targets simultaneously with proven interceptors. WHO WE ARE Lockheed Martin: An Award-Winning Place to Work WHO YOU ARE Opportunity to support Ashore BMD Mission working side-by-side with the USN, be a key contributor to site operations and maintenance, and represent Lockheed Martin Rotary and Mission Systems (RMS) in the field. Technician will be part of an Operations & Maintenance (O&M) Team as a Combat System (CS) Maintainer providing critical mission readiness support. Location is at the Ashore...

Description Responsibilities: Customer Service Management (CSM) Configure, maintain, and support ServiceNow Customer Service Management (CSM) capabilities, including: Case Management Service Operations Knowledge Management Customer Portals and Experience Components Request and Entitlement Management Digital Engagement and Self-Service capabilities Support customer and mission support workflows that improve case resolution and service delivery Develop and maintain service catalogs, workflows, dashboards, reports, and automations supporting customer-facing operations Assist with configuring integrations between ServiceNow CSM and enterprise systems using REST APIs and Integration Hub Now Assist Implementation and AI Enablement Support the implementation and configuration of ServiceNow Now Assist capabilities supporting CSM and related business functions Configure and maintain AI-powered features including: Case summarization Recommended responses...

Description SAIC is seeking a highly skilled and motivated Network Architect to join our team in providing technical support to a dynamic program encompassing the management, design, deployment, operations, and maintenance of large-scale network communication systems. In this role, the candidate will take ownership of the end-to-end design and management of data transport needs between multiple sites and manage the growth with addition of sites. The ideal candidate will take the initiative, act independently to solve problems, and work in a multi-disciplinary team environment that supports a broad range of operational requirements. The candidate should be an expert with experience in network forensics and IP address tracking. Key Responsibilities : Own end-to-end design and management of data transport needs between multiple sites Translate customer network CONOPS and requirements into procurable vendor specifications Develop plans for engagement with carriers for...

Description Join a mission driven satellite program at the forefront of national defense innovation. Our team is developing cutting edge technologies that directly support critical Department of War (DoW) priorities, combining both proven and first-of-their-kind capabilities that have never been applied in space. Operating within a fast-paced acquisition environment, we benefit from streamlined authorities and direct access to senior Government decision makers, enabling us to move quickly and execute aggressive schedules using the most innovative contracting strategies available. SAIC is seeking self-directed leaders who skillfully navigate ambiguity, solve complex challenges, and bring diverse expertise to a dynamic environment focused on delivering capability rapidly. Success here requires adaptability, initiative, and a willingness to wear multiple hats in support of a high impact mission. Candidates experienced as USAF/USSF acquisition officers (AFSC: 63A) or developmental...

Description The Senior SIGINT Systems Engineer is a member of a high performing team supporting the customer Chief Engineer by providing expert advice and performing activities and tasks necessary to define and implement an innovative future SIGINT space architecture in a fast-paced, dynamic environment. The Senior SIGINT Systems Engineer supports the development of overhead SIGINT architectures and integration of new capabilities, including requirements definition, CONOPS development, systems engineering and integration, and system of systems end-to-end verification, validation, and test to meet compelling national security needs. Provides expert advice and manages systems engineering processes and implementation for SIGINT-developed collection systems, including space vehicle and associated ground command and control elements. Job Description: • Manage and develop requirements from higher level Enterprise governing documents to the Segment level • Support transition of...

Description Responsibilities: Customer Service Management (CSM) Configure, maintain, and support ServiceNow Customer Service Management (CSM) capabilities, including: Case Management Service Operations Knowledge Management Customer Portals and Experience Components Request and Entitlement Management Digital Engagement and Self-Service capabilities Support customer and mission support workflows that improve case resolution and service delivery Develop and maintain service catalogs, workflows, dashboards, reports, and automations supporting customer-facing operations Assist with configuring integrations between ServiceNow CSM and enterprise systems using REST APIs and Integration Hub Now Assist Implementation and AI Enablement Support the implementation and configuration of ServiceNow Now Assist capabilities supporting CSM and related business functions Configure and maintain AI-powered features including: Case summarization Recommended responses...

Description SAIC is seeking a skilled and motivated ServiceNow Developer to join our team in support of an enterprise IT environment. The primary focus of this role is on the design, development, implementation, and enhancement of ServiceNow workflows and capabilities to address complex business and operational needs. The successful candidate will be responsible for developing custom modules, maintaining platform configurations, integrating ServiceNow with other enterprise systems, and ensuring adherence to best practices and security standards. This role involves collaboration with cross-functional teams, including stakeholders, system administrators, and process owners, to design scalable solutions that improve business processes, enable automation, and enhance operational efficiency. The ServiceNow Developer will work in a fast-paced, mission-critical environment to deliver innovative solutions that align with organizational goals. All work must be performed on-site in...

Description Are you a highly motivated Systems Engineer looking for a rewarding opportunity to make a significant impact? SAIC has an immediate opening for an innovative Systems Engineering Technical Advisor (SETA) to provide direct customer support on a critical development effort. This opportunity is part of a dynamic team where your engineering expertise and solution-oriented mindset will drive key system development projects from inception through delivery. Join SAIC and lead the charge in a pivotal role that rewards initiative, innovation, and mission drive. If you thrive in a fast-paced environment and are passionate about driving projects to success, we want to hear from you! Key Responsibilities: •Translate system-level requirements into government authored ICDs, retain full control over content, versioning, and distribution, verify that every ICD conforms to the approved architecture and requirements baseline •Serves as the program point of contact for all industry...