2 energy jobs found

Position: Customer Service Officer Job Description: Principal Accountabilities ● Researches, designs and develops solutions to meet business requirements. ● Manages full development lifecycle including testing, implementation, and auditing.  ● Performs solution design, verification, and support, which may require research and analysis.  ● Execute, assess, and troubleshoot programs and applications.  ● Analyze and amend errors in a timely and accurate fashion, and participate in upgrades, revisions, fixes and patches as mandated by the vendor. ● Design, develop and document specifications throughout the project lifecycle. ● Guide developers on issues related to the design, development, and deployment of mission-critical information and systems. ● Review work of development teams. Job Complexity Professional: ● Has no discretion to vary from established procedures ● Has no related work experience or has work experience but requires formal training in theories/concepts in...

Position: Customer Service Officer Job Description: Principal Accountabilities ● Provide expert internal and external customer service and sales support to both the Inside Sales Team and customer engagements. Assist in maintaining performance expectations to further enhance Arrow's position within each customer and supplier. Responsible for handling more complex discrepancies, interfacing directly with customers, recommending solutions and/or action plans to internal sales team staff.  ● Responsible for the Order to Invoice Process including but not limited to: Order entry & maintenance (outside of Infosys), value added order entry & follow up, not first articles; managing inbound customer order formats (excel, pdf, fax, etc); work submits SSRQ (SIMS Setup Request) which includes Value Added, NCNR (Non-Cancellable, Non-Returnable), and COP (Customer Owned Parts); NCNR set up and filing, and set up of MyArrow accounts and PCPRCE 2 (Customer Part and Pricing System)...