Arrow Electronics
Gdańsk, Poland
Position: Customer Support Associate Job Description: ABOUT THE ROLE At Arrow, we're currently looking for a Customer Support Associate. In this position, you'll have the opportunity to contribute individually and as part of a team by managing complex post-booking processes, ensuring timely order fulfillment, and supporting high-tier customers across the full order-to-invoice cycle. WHAT WILL YOU DO: Provide internal and external customer service and sales support to the Inside Sales Team and customer engagements. Manage the post-booking to invoice process, including maintenance of Value-Added orders, follow-up activities, and timely order fulfilment. Handle backlog management, including complex and high-tier customer backlog, expedites, allocations, constrained materials, and open order demands. Work with buyers, asset teams, different portals, and Business Intelligence systems to support order processing, reporting, and issue resolution. Manage inbound...