19 service desk technician jobs found

Overview LMI is seeking a Tier 3 Service Desk Technician to support Army Acquisition, Training, and Readiness (AT&R) and provide advanced technical support for the Army Contract Writing System (ACWS). ACWS is built on the Appian Platform. This position will resolve complex application, system, integration, performance, and configuration issues that require technical investigation beyond routine service desk support.   LMI is a new breed of digital solutions provider dedicated to accelerating government impact with innovation and speed. Investing in technology and prototypes ahead of need, LMI brings commercial-grade platforms and mission-ready AI to federal agencies at commercial speed.   Leveraging our mission-ready technology and solutions, proven expertise in federal deployment, and strategic relationships, we enhance outcomes for the government, efficiently and effectively. With a focus on agility and collaboration, LMI serves the defense, space,...

Description SAIC is seeking a Service Desk Technician II to serve as the face of a new team, interacting directly with users and stakeholders to resolve Tier I and Tier II technical issues for the Army Research Laboratory in Adelphi, MD. Work is performed on site. Join our dynamic team at a top-tier organization, where work-life balance and employee well-being take center stage. This exciting opportunity lets you contribute to cutting-edge projects while safeguarding our national security. Job Responsibilities: Provide Tier I and Tier II technical support for hardware and software. Recommend system modifications to enhance the usability of Information Systems and network resources. Route and escalate requests to Tier III and other teams for quick customer issue resolution. Work alongside network services, software systems engineering teams, and/or application development teams to restore service and correct core problems. Qualifications Required Education...

Description SAIC is seeking a Service Desk Technician to support the United States Air Force in its goal of developing an interoperable system of system in a cloud-based command and control (CBC2) environment. The Advanced Battle Management System (ABMS) CBC2 goals include achieving alignment with the Joint All Domain Command and Control (JADC2) vision of improved information sharing, layered security, common data and architecture standards, system resiliency, faster implementation, and more effective cross-domain capabilities, including the ability for any sensor to inform any shooter across all domains. The Mid-Level Tier 1 Service Desk Technician serves as a frontline technical resource, providing day-to-day operational support and troubleshooting for workstations, servers, and operating systems within a secure defense contracting environment. This role applies proven troubleshooting methods to resolve common hardware, software, licensing, and account-related issues, while...

Description SAIC is seeking a Service Desk Technician II to serve as the face of a new team, interacting directly with users and stakeholders to resolve Tier I and Tier II technical issues for the Army Research Laboratory in Aberdeen, MD. Work is performed on site. Join our dynamic team at a top-tier organization, where work-life balance and employee well-being take center stage. This exciting opportunity lets you contribute to cutting-edge projects while safeguarding our national security. Job Responsibilities: Provide Tier I and Tier II technical support for hardware and software. Recommend system modifications to enhance the usability of Information Systems and network resources. Route and escalate requests to Tier III and other teams for quick customer issue resolution. Work alongside network services, software systems engineering teams, and/or application development teams to restore service and correct core problems. Qualifications Required...

Description SAIC is hiring a Service Desk Agent to support HHS in Broomfield, CO. This is a Hybrid role requiring 3 days minimum in office. What We Do We are the front line of contact for technical issues and questions for the US Department of Health and Human Services. HHS a professional and diverse group that are doing remarkable things during a remarkable time. We support our awesome client in many different ways such as telephone calls, chat, email, and online requests. Culture We are a close knit team of around 30 people that has a great team dynamic. We all come from very different backgrounds and ages. We work for SAIC a Fortune 500 company and is listed as one of the "World's Most Admired Companies". Forbes lists us as one of "America's Best Employers for Diversity" and one of "America's Best Employers for Veterans". Company Values Passion- Love what you do Empowerment- Decide and act Integrity- Be real Inclusion- Embrace differences...

Description SAIC is hiring a Service Desk Agent to support HHS in Cookeville, TN. This is a Hybrid role requiring 3 days minimum in office. What We Do We are the front line of contact for technical issues and questions for the US Department of Health and Human Services. HHS a professional and diverse group that are doing remarkable things during a remarkable time. We support our awesome client in many different ways such as telephone calls, chat, email, and online requests. Culture We are a close-knit team of around 30 people that has a great team dynamic. We all come from very different backgrounds and ages. We work for SAIC a Fortune 500 company and is listed as one of the "World's Most Admired Companies". Forbes lists us as one of "America's Best Employers for Diversity" and one of "America's Best Employers for Veterans". Company Values Passion- Love what you do Empowerment- Decide and act Integrity- Be real Inclusion- Embrace differences...

Description SAIC is hiring a Deskside Support Technician to support HHS in Washington, DC. The Deskside Support Technician will provide ongoing support to Executives and employees across the enterprise including White Glove Deskside End User Support, IT Asset Management (ITAM), Network Printer, and MDM Support for our Executive Customer. The ideal candidate will be a key member of the IMAC Team that helps resolves, tracks, and manages escalated technical problems within ServiceNow as requested via phone, email and internet chat to fulfill these responsibilities. Additionally, the Technician will contribute to the knowledge base by creating documentation describing issues encountered, their resolutions, and work on the development of processes and documentation to improve the ability of the service desk to detect and resolve problems across HHS and partner sites. Responsibilities: MS In-Tune Mobile Device Management. Active Directory account management implementation...

Description SAIC is currently seeking a Helpdesk Services Support for the Army's Mission Command Information Systems (MCIS) onsite at Rock Island, IL. Job Description: Assist and provide end-user support and serve as auxiliary support for Video Teleconferencing (VTC) operations Support the local Desk Side Support Technician & VTC Specialist Provides troubleshooting, repairing and debugging T1 computer systems Helps with maintenance problems or bugs to design engineering/software engineering NOTE: This position requires up to 25% of travel. Qualifications TYPICAL EDUCATION AND EXPERIENCE: BS degree and 0 years related experience (4yrs experience accepted in lieu of degree) REQUIRED QUALIFICATIONS/SKILLS: Experience in desk side or end-user technical support Strong troubleshooting skills across hardware, software, and peripherals Advanced printer troubleshooting experience Ability to work independently with minimal supervision...

About Us DLH delivers improved health and national security readiness solutions for federal programs through science research and development, systems engineering and integration, and digital transformation. Our experts in public health, performance evaluation, and health operations solve the complex problems faced by civilian and military customers alike by leveraging advanced tools – including digital transformation, artificial intelligence, data analytics, cloud enablement, modeling, and simulation, and more. DLH is dedicated to the idea that “Your Mission is Our Passion” and brings a unique combination of government sector experience, proven methodology, and unwavering commitment to innovation to improve the lives of millions. Overview Providing hardware and software support to a diverse staff and end-user population. Experience supporting both Mac and Windows Operating Systems. Ability to quickly diagnose and troubleshoot customer concerns...

Description SAIC is seeking incumbent and external talent to support the Department of Homeland Security (DHS) Transportation Security Administration (TSA) Field Operations & Customer Support (FOCUS) program. FOCUS will deliver nationwide IT end-user and field support services to approximately 85,000 TSA users at more than 500 locations, supporting TSA's Office of Information Technology (OIT). Positions are contingent upon contract award. Award is anticipated no later than early July with Transition beginning shortly after. Positions/Skillset List: SPOC / Service Desk Agents (Tier 1 customer support.) Site Support Technicians / Field IT Specialists (on-site, desk-side support.) Regional Service Delivery Managers (RSDM.) IMAC / Field Project Technicians. DRSN Network Engineers (Freedom Center / Site W.) WebEOC Application Developers. Asset Management Specialists (Sunflower / Property Custodian.) HQ Telecom & AV/VTC Support Technicians. Land Mobile...

Description SAIC is seeking incumbent and external talent to support the Department of Homeland Security (DHS) Transportation Security Administration (TSA) Field Operations & Customer Support (FOCUS) program. FOCUS will deliver nationwide IT end-user and field support services to approximately 85,000 TSA users at more than 500 locations, supporting TSA's Office of Information Technology (OIT). Positions are contingent upon contract award. Award is anticipated no later than early July with Transition beginning shortly after. Positions/Skillset List: SPOC / Service Desk Agents (Tier 1 customer support.) Site Support Technicians / Field IT Specialists (on-site, desk-side support.) Regional Service Delivery Managers (RSDM.) IMAC / Field Project Technicians. DRSN Network Engineers (Freedom Center / Site W.) WebEOC Application Developers. Asset Management Specialists (Sunflower / Property Custodian.) HQ Telecom & AV/VTC Support Technicians. Land Mobile...

Basic Qualifications Associate’s degree is required or equivalent experience plus a minimum of 3 years of relevant experience. Due to the nature of work performed within our facilities, U.S. citizenship is required. Responsibilities for this Position Imagine building your career by developing the solutions that support the mission of our nation’s service members, intelligence analysts and first responders. That’s the challenge that’s waiting for you at General Dynamics Mission Systems. Here you have the opportunity to redefine innovation and excellence for the world. Are you ready? Then make a career move that makes an impact at General Dynamics Mission Systems. We apply advanced technologies such as Artificial Intelligence, Blockchain, AR/VR, Cloud Native and Quantum Physics to solve our customers’ missions in cyber, RF, undersea, interstellar and everything in between. As an exceptional problem solver, you’ll...

Description SAIC is seeking a Deskside Support Lead to join our team. The primary responsibilities of this role are to provide Tier 2 and Tier 3 deskside end user support including imaging, deployment, and asset management. You will ensure adherence to service-level agreements (SLAs) and act as a key point of escalation for advanced IT troubleshooting issues. This includes supporting computer hardware, software, network connectivity, system/application access, and telecommunications systems. Roles and Responsibilities: Acts as a senior technical lead, specializing in the management of mass imaging pipelines, high-volume onboarding preparations, equipment moves, and advanced troubleshooting of end-user laptops and desktops in a diverse MS Windows environment. Lead and coordinate a team of 4 IMAC technicians. Provides Tier 2 desk-side end-user support heavily focused on mass imaging, deployment, asset management, and Windows 11 troubleshooting, with strong user...

Standard Job Description Lockheed Martin is a global leader in aerospace, defense, and technology solutions, dedicated to pushing the boundaries of innovation and shaping the future of the industry. With a rich legacy of excellence and a commitment to delivering advanced capabilities to our customers, we are proud to be at the forefront of cutting-edge technology and engineering. THE WORK Position Assignment: Flight Simulator Systems Admin for the F 35 supporting Japanese Air Self Defense Force (JASDF) in Nyutabaru, Japan. The successful candidate will work closely with other members of the Lockheed Martin training team and Japanese Air Self Defense Force (JASDF) to fulfill F 35 training objectives in Nyutabaru, Japan. This position will support the sustainment, maintenance, and operation of F 35 training devices. Provide technical and operational services to support electronic and mechanical devices used for training personnel under simulated flying conditions....

Description SAIC is seeking a Customer Support Analyst to provide support to our DCSA/OneIT program; this is a fully onsite position out of Quantico, VA. (THIS POSITION REQUIRES A TS/SCI CLEARANCE & Sec+ CERTIFICATION. Target salary is $90k). Introduction Make a difference for national security by joining a team of dedicated IT professionals who will sustain, modernize and transform the enterprise IT capabilities for the Defense Counterintelligence and Security Agency (DCSA). The Air Force, Space & Intel Business Group (AFSI) of SAIC is seeking a Customer Support Analyst to support a transformational infrastructure program for DCSA. SAIC is proud to be supporting DCSA in safeguarding our nation's information. DCSA is the designated oversight authority on the accreditation of classified facilities, information systems, and the insider threat program. This involves security oversight of more than 10,000 companies and approximately 13,000 facilities involved in...

Description SAIC is seeking external talent to join the Army Research Laboratory (ARL) Information Technology (IT) Modernization program to support the full range of Enterprise IT services to ARL's research mission. The work is to be performed at the customer site at Aberdeen Proving Ground (APG), MD and Adelphi, MD. ARL's unique research mission, highly mobile workforce, and geographical disbursement of its staff, requires an innovative approach in the delivery of IT services in fulfilling the organization's mission. ARL is the Army's corporate laboratory, within the Combat Capabilities Development Command (DEVCOM). Its diverse assortment of unique facilities and dedicated workforce make up the largest source of world-class integrated research and analysis in the US Army. ARL discovers, innovates, and transitions research to provide the best technologies for our Soldiers. Some of ARL's focus areas include Biological and Biotechnology Sciences, Electromagnetic Spectrum...

Description SAIC is seeking external talent to join the Army Research Laboratory (ARL) Information Technology (IT) Modernization program to support the full range of Enterprise IT services to ARL's research mission. The work is to be performed at the customer site at Aberdeen Proving Ground (APG), MD and Adelphi, MD. ARL's unique research mission, highly mobile workforce, and geographical disbursement of its staff, requires an innovative approach in the delivery of IT services in fulfilling the organization's mission. ARL is the Army's corporate laboratory, within the Combat Capabilities Development Command (DEVCOM). Its diverse assortment of unique facilities and dedicated workforce make up the largest source of world-class integrated research and analysis in the US Army. ARL discovers, innovates, and transitions research to provide the best technologies for our Soldiers. Some of ARL's focus areas include Biological and Biotechnology Sciences, Electromagnetic Spectrum...

Description: WHO WE ARE Lockheed Martin is a global leader in aerospace, defense, and technology solutions, dedicated to pushing the boundaries of innovation and shaping the future of the industry. With a rich legacy of excellence and a commitment to delivering advanced capabilities to our customers, we are proud to be at the forefront of cutting-edge technology and engineering. WHAT WE'RE DOING At Lockheed Martin, we're revolutionizing the aerospace and defense sector through groundbreaking technology, advanced manufacturing processes, and a world-class team of professionals. Our mission-driven approach and unwavering dedication to excellence ensure that we continue to deliver superior products and solutions to our customers around the world. THE WORK Training System Simulator Technician (Field Engineer) for the F-35 supporting JRB Ft. Worth, TX. The successful candidate will support the sustainment, maintenance, and operation of F-35 training devices. Install...

Description: WHO WE ARE Lockheed Martin is a global leader in aerospace, defense, and technology solutions, dedicated to pushing the boundaries of innovation and shaping the future of the industry. With a rich legacy of excellence and a commitment to delivering advanced capabilities to our customers, we are proud to be at the forefront of cutting-edge technology and engineering. THE WORK Position Assignment: Training System Simulator Technician for the F-35 Supporting Tyndall Air Force Base. The successful candidate will support the sustainment, maintenance, and operation of F-35 training devices. Install components and assemblies into chassis, racks, cabinets, workstations, and customer facilities. Perform, conduct, and document preventive maintenance checks required for the devices and associated subsystems. Update maintenance data collection records and assist with the installation and checkout of modifications to equipment. Maintain simulation devices to meet...