4 jobs found

Description We are seeking a Help Desk Support Technician for Tier 2 Desk-Side Support at our Buffalo, NY location. This role requires providing on-site and remote technical assistance for escalated issues beyond Tier 1 scope to FDA, ensuring efficient operation of hardware, software, and peripheral devices. The ideal candidate would possess a Public Trust clearance and would serve as the primary escalation point for advanced troubleshooting and ensure seamless end-user support. Core Competencies Technical Knowledge - Solid grasp of OS, hardware, enterprise apps, and networking basics. Troubleshooting - Diagnose, escalate, and resolve advanced technical issues. Customer Service - Communicate clearly and professionally with end users. Sense of Urgency - Prioritize critical issues, meet SLAs. Documentation - Write clear ticket journal notes and closure details for transparency. SOP Adherence - Consistently follow standardized...

Description ATTN FERS RETIREES : Earnings received as an ATC Instructor, ATC Training Instructional Supervisor, or Contractor Site Supervisor working on this program are EXEMPT from the Supplemental Annuity earnings limits for FERS retirees between the ages of 56 and 62. We are looking for an experienced, Part-time, Air Traffic Control Instructor-II to join the SAIC Controller Training Solutions (CTS) team at the New York ARTCC (ZNY), located at Ronkonkoma, NY , supporting air traffic controller training services for the Federal Aviation Administration (FAA). The successful candidate for this position must demonstrate strong technical skills with current ATC automation, simulation systems and procedures. This position may provide mentoring for students and Remote Pilot Operators (RPO), and may participate in curriculum design and development. The selected candidate must demonstrate the knowledge and skills applicable for obtaining radar...

Description ATTN FERS RETIREES : Earnings received as an ATC Instructor, ATC Training Instructional Supervisor, or Contractor Site Supervisor working on this program are EXEMPT from the Supplemental Annuity earnings limits for FERS retirees between the ages of 56 and 62. We are looking for an experienced, Full-time, Air Traffic Control Instructor-II to join the SAIC Controller Training Solutions (CTS) team at the New York ARTCC (ZNY), located at Ronkonkoma, NY , supporting air traffic controller training services for the Federal Aviation Administration (FAA). The successful candidate for this position must demonstrate strong technical skills with current ATC automation, simulation systems and procedures. This position may provide mentoring for students and Remote Pilot Operators (RPO), and may participate in curriculum design and development. The selected candidate must demonstrate the knowledge and skills applicable for obtaining radar...

Description ATTN FERS RETIREES : Earnings received as an ATC Instructor, ATC Training Instructional Supervisor, or Contractor Site Supervisor working on this program are EXEMPT from the Supplemental Annuity earnings limits for FERS retirees between the ages of 56 and 62. We are looking for an experienced, Full-time, Air Traffic Control Instructor to join the SAIC Controller Training Solutions (CTS) team at the New York TRACON (N90) in Westbury, NY, supporting air traffic controller training services for the Federal Aviation Administration (FAA). The successful candidate for this position must demonstrate strong technical skills with current ATC automation, simulation systems and procedures. This position may provide mentoring for students and Remote Pilot Operators (RPO), and may participate in curriculum design and development. The selected candidate must demonstrate the knowledge and skills applicable for obtaining radar and/or non-radar simulation...