121 customer service officer jobs found

Position: Customer Service Officer Job Description: Principal Accountabilities ● Provide expert internal and external customer service and sales support to both the Inside Sales Team and customer engagements. Assist in maintaining performance expectations to further enhance Arrow's position within each customer and supplier. Responsible for handling more complex discrepancies, interfacing directly with customers, recommending solutions and/or action plans to internal sales team staff.  ● Responsible for the Order to Invoice Process including but not limited to: Order entry & maintenance (outside of Infosys), value added order entry & follow up, not first articles; managing inbound customer order formats (excel, pdf, fax, etc); work submits SSRQ (SIMS Setup Request) which includes Value Added, NCNR (Non-Cancellable, Non-Returnable), and COP (Customer Owned Parts); NCNR set up and filing, and set up of MyArrow accounts and PCPRCE 2 (Customer Part and Pricing System)...

Position: Customer Service Officer Job Description: What You’ll Be Doing • Responsible for system-related work – SO entries, maintenance, shipment release & inventory management. • In close collaboration with Field Sales, Inside Sales (IS), Quote Specialist / Marketing, Warehouse and Logistics. • Responsible for overall Customer management as well as handling RMA (customer returns). • Work closely internally with Field Sales and Inside Sales on Pre-Order & Order Entry. What We Are Looking For • Diploma or Degree in any fields. • At least 3 years of experience in customer service (order management), sales administration or buyer role. • Possess excellent communication and interpersonal skills. • Proficient with Microsoft office software, especially for Excel (Pivot, VLOOKUP). • Customer-service oriented, analytical and problem-solving mindset. • Self-motivated and ability to prioritize tasks with sense of urgency. What’s In It For You...

Position: Customer Service Officer Job Description: Principal Accountabilities ● Provide expert internal and external customer service and sales support to both the Inside Sales Team and customer engagements. Assist in maintaining performance expectations to further enhance Arrow's position within each customer and supplier. Responsible for handling more complex discrepancies, interfacing directly with customers, recommending solutions and/or action plans to internal sales team staff.  ● Responsible for the Order to Invoice Process including but not limited to: Order entry & maintenance (outside of Infosys), value added order entry & follow up, not first articles; managing inbound customer order formats (excel, pdf, fax, etc); work submits SSRQ (SIMS Setup Request) which includes Value Added, NCNR (Non-Cancellable, Non-Returnable), and COP (Customer Owned Parts); NCNR set up and filing, and set up of MyArrow accounts and PCPRCE 2 (Customer Part and Pricing System)...

Description: What We’re Doing: At Lockheed Martin Rotary and Mission Systems, we are driven by innovation and integrity. We believe that by applying the highest standards of business ethics and visionary thinking, everything is within our reach and yours as a Lockheed Martin employee. Lockheed Martin values your skills, training, and education. As a cyber security professional at Lockheed Martin, you’ll safeguard the sensitive information and warfighting capabilities that our citizens and the world depend upon to protect U.S. and ally interests. Here, you’ll work alongside other cyber security experts and military members to support their military operational objectives by providing them with a safe and secure operating environment. We are looking for an individual to serve as a Classified Cyber Security Information System Security Officer (ISSO) and join our team’s efforts in supporting and defending classified networks. Successful candidates should be knowledgeable of...

Description: Lockheed Martin’s SOF GLSS Team, the leading provider of a wide range of tailored logistics, maintenance and sustainment services is seeking a Logistics Management Analyst to join the SOF GLSS team in Tampa, FL. The candidate will perform classified duties supporting multiple Special Operations groups. What You Will Be Doing As the Logistics Management Analyst your responsibilities will include but are not limited to: • Perform property management activities including but not limited to receiving, posting, issue, disposal, and any other life cycle sustainment activities in support of the task order. • Maintain loose issue and bulk storage areas organized by location, NSN, serviceability and accurate counts. Issue equipment to individuals, units, or activities. Perform perpetual inventories upon issue and biweekly inventory counts for ordering purposes. Perform inventories quarterly and annually or as directed by Accountable Property Officer (APO). • Receive...

Basic Qualifications DoD SkillBridge Eligibility: Has served at least 180 days on active duty Is within 12 months of separation or retirement Will receive an honorable discharge Has taken any service TAPS/TGPS Has attended or participated in an ethics brief within the last 12 months Received Unit Commander (first O-4/Field Grade commander in chain of command) written authorization and approval to participate in DoD SkillBridge Program prior to start of internship.   Responsibilities for this Position If you’re looking for a chance to experience civilian life and continue your mission to support our nation, then the General Dynamics Mission Systems Military Internship Program is the amazing challenge you’re looking for! At General Dynamics Mission Systems, you’ll learn from the best, those teams that create the technologies, products and services that help our nation’s heroes keep our nation safe. We are operating as an...

Description: This position requires TS/SCI clearance with ability to pass a Polygraph. The Alternate COMSEC Responsible Officer duties of this position include: • Safeguarding and accounting for classified and unclassified COMSEC Controlled Cryptographic Items (CCIs) • Disseminate, inventory, and destroy COMSEC keying material • Maintain COMSEC records • Perform courier duties, and comply with all NSA and Customer specific required security procedures. • Customer specific required security procedures Additionally, the candidate will: • Maintain 100% accountability of all COMSEC/Cryptographic material and required account documentation IAW with COR and customer-driven COMSEC requirements • Provide COMSEC support specific to program needs • Analyze/review COMSEC Encryption device audits for user compliance and document results. • Enter and extract data from COMSEC accounting databases for incoming and outgoing transactions for both physical and electronic COMSEC/Crypto...

Description: Lockheed Martin’s SOF GLSS Team, the leading provider of a wide range of tailored logistics, maintenance and sustainment services is seeking a Logistics Management Analyst to join the SOF GLSS team in Arlington, VA. The candidate will perform classified duties supporting multiple Special Operations groups. What You Will Be Doing As the Logistics Management Analyst your responsibilities will include but are not limited to: • Perform property management activities including but not limited to receiving, posting, issue, disposal, and any other life cycle sustainment activities in support of the task order. • Maintain loose issue and bulk storage areas organized by location, NSN, serviceability and accurate counts. Issue equipment to individuals, units, or activities. Perform perpetual inventories upon issue and biweekly inventory counts for ordering purposes. Perform inventories quarterly and annually or as directed by Accountable Property Officer (APO). •...

Description SAIC is seeking an experienced, well-qualified Senior Intel Analyst with Program Management Analyst and/or Systems Engineering experience to support an exciting program in Springfield, VA. The successful candidate will be a self-starter with a willingness to learn. Primary Responsibilities: Support a government program office by providing tailored communication products focused on specific stakeholder audiences. Prepare briefings and written analysis reports to demonstrate customer contributions to national policy decisions and national intelligence priorities. Assist in the development of strategy and vision documents to advance the customer's mission. Possess the ability to research, coordinate, design, develop, edit and prepare briefings, articles, speeches, talking points, handouts, or other materials that provide internal and external outreach in terms of client roles, responsibilities, and mission objectives. Collaboratively work with the...

Overview LMI seeks a Senior Acquisition Specialist to support CBP programs in Washington, DC. Join our team of collaborative self-starters focused on delivering practical and efficient solutions to help our client keep U.S. borders safe and facilitate travel and trade. The Senior Acquisition Consultant serves as the Government's advisor and Subject Matter Expert for contracting activities and will directly support the Government Contracting Officer. As part of our high-performing team, you will augment our vital work to provide “eyes and ears” technology to protect our nation.   LMI is a new breed of digital solutions provider dedicated to accelerating government impact with innovation and speed. Investing in technology and prototypes ahead of need, LMI brings commercial-grade platforms and mission-ready AI to federal agencies at commercial speed. Leveraging our mission-ready technology and solutions, proven expertise in federal deployment, and strategic...

Description Be Part of a Winning Team! We are seeking a talented and driven professional to join SAIC's dynamic and high-performing team, supporting the NRO's Mission Integration Directorate (MID). As a User Engagement Systems Engineering and Technical Assistance (SETA) Representative within our Army Service Group, you'll play a critical role in delivering technical excellence and supporting diverse mission needs. In this role, you will leverage your expertise to ensure the effective alignment of NRO capabilities with evolving mission requirements across various stakeholders, including Field and Service Representatives, Intelligence Community (IC) organizations, and Department of Defense (DoD) partners. As a trusted technical liaison for the Directorate leadership, you will facilitate seamless communication and coordination between the MID executive team, Offices and Groups, and user engagement teams. This position requires significant engagement experience with Army...

Description SAIC is actively seeking an experienced Information Operations (IO) Planner to support our customer at Ft. Meade, MD. Candidate will be responsible for the following: Duties: Provide mission analysis, operations order artifact generation (IO portion), target audience analysis, and concept of operations planning and assessment at the general/flag officer service component and JTF level. Act as a subject matter expert in information operations, creatively developing operations in the information environment plans that incorporate information capabilities, interagency, whole-of-government, and Allies and Partners. Apply skills and experience across the entire planning and execution process to identify influence opportunities and authorities; conduct target audience and conduit analysis; develop concept of operations and synchronize information capabilities; identify measures of performance and measures of effectiveness; and coordinate with...

Description SAIC's Horizon program is seeking an Acquisition Support Specialist to join the U.S. Space Force team delivering warfighter capability via the Space Systems Command's Space Combat Power portfolios working in El Segundo, CA . You will be a part of the team responsible for developing and delivering capabilities to Space Force cyber operators and will provide Acquisition and Program Management Support to multiple rapid research and development efforts aimed at designing and delivering critical cutting-edge components of a Service cyber architecture. The Horizon program is supporting Government weapon systems program offices with subject matter experts that have a background with the Department of Defense major capability acquisition process. Horizon team members provide systems acquisitions and program management support on various capability development programs that are intended to protect and defend the Nation's most valuable space assets. Our team is at the...

Position Summary Odyssey Systems has an exciting opportunity for a Senior Human Resources Support Specialist providing support to the Command, Control, Communications, and Battle Management Division (C3BM).   Command, Control, Communications, and Battle Management (C3BM) has been tasked with delivering an integrated Department of the Air Force (DAF) Battle Network providing resilient decision advantage and enabling the USAF, USSF, Joint, and Coalition Force to win against the pacing challenge. C3BM supports execution in many different focus areas. C3BM’s main efforts are Architecture and Systems Engineering (ASE), Operational Response Team (ORT), and multiple mission integration teams such as Air, Maritime and multiple acquisitions consisting of both the Advanced Battle Management System (ABMS) and Space.   This is a full-time position located at Hanscom AFB, Bedford, MA and is 5 days a week onsite....

QED Systems, LLC, is currently recruiting a Policy Action Officer (Analyst),to join our team at the Pentagon in Arlington, VA to support our HQDA G-3/5/7 Support Services contract. Job Duties: Prepare policy revisions to AR 220-1 and AR 525-30. Work closely with the Readiness Division Joint Operations and Analysis Branches to efficiently incorporate appropriate updates to Army Readiness reporting policy. In lieu of formal policy changes, the Contractor shall draft supplemental instructions and points of emphasis for the field. Develop strategic and comprehensive written analysis suitable for executive policy discussions within the Army, Joint Staff, OSD, and Congress. Coordinate and interact with readiness policy stakeholders throughout OSD, the Joint Staff, ASCCs, ACOMs, DRUs and the ARSTAF in support of programs, activities, and initiatives affecting Army readiness. Review staffing products and policy questions from the field. At the discretion of the Army...

Description We are actively seeking a highly motivated and customer-focused Mid-level Tier I/II Help Desk Technician to join our team. This role is central to providing exceptional support within our unique operational environment. The technician will provide critical support to the Office of the Chief Information Officer, focusing on Windows desktop system administration and services for remote workstations within a secure, controlled environment. A significant component of this role involves user account administration, including comprehensive Active Directory and Exchange administration, and the issuance of credentials. This position is primarily focused on delivering high-quality Tier I/II support, with an emphasis on immediate problem resolution and user assistance. While there may be opportunities for involvement in Tier III or engineering-level tasks, the core responsibility is direct user support. Successful candidates will possess a strong blend of technical aptitude...

Description: WHAT WE'RE DOING The Flight School Next (FSN) program is a rotary‑wing training initiative that provides ab‑initio training for Army rotary‑wing pilots. FSN leverages modern Instructional System Design (ADDIE) principles to create an effective, efficient training system for initial entry rotary‑wing (IERW) pilots. THE WORK - Direct all training system design operations supporting the FSN program and contract. - Mentor and coach a diverse team of instructional‑system‑design and courseware specialists. - Oversee, technically advise, and approve FSN training curriculum and material design/updates. - Serve as senior liaison with maintenance, sustainment, engineering, certification, customer support, business development, and contracts for successful training implementation. - Act as the senior FSN Training Program technical representative within LMC and with external agencies (AVCOE, FAA, etc.). - Lead development, implementation, and updates of...

Description SAIC is seeking a Watch Officer/Incident Manager who has experience managing incidents in a Network Operations Center or equivalent 24x7x365 operations center and supporting the resolution of Major Incidents for an enterprise or Government agency. This position supports evenings and weekend as needed. This position is full-time on-site in Ashburn, VA. No remote options are available. Qualifications Required: Must be a U.S. Citizen with the ability to obtain and maintain a DHS Public Trust security clearance. Bachelor of Science Degree and 3-10 years of relevant experience. B.S. may be substituted with an additional 4 years of related experience. 3 years of strong experience with Fault and Performance monitoring and reporting tools such as: IBM Netcool Omnibus, AppDynamics, HP Operations Manager. 3 years of experience with working with incident management tools such as BMC Remedy. 3 years engineering experience within a...

Overview LMI is seeking a skilled Management Analyst to support a Customs and Border Protection customer. Join our team of collaborative self-starters focused on delivering practical and efficient solutions to help our client keep U.S. borders safe and facilitate travel and trade.   This position is located in Washington, DC, and cannot be worked remotely.    The analyst will support daily logistics functions, onboarding coordination, personnel tracking, knowledge management support, and records management activities. Primary responsibilities include coordinating Government Furnished Equipment (GFE) issuance, supporting onboarding logistics, maintaining personnel tracking data, supporting SharePoint knowledge management resources, assisting with records management activities, and providing general office logistics support. The contractor must be present on-site five days per week and consistently demonstrate a professional, customer service-focused...

Description: What We’re Doing: At Lockheed Martin Rotary and Mission Systems, we are driven by innovation and integrity. We believe that by applying the highest standards of business ethics and visionary thinking, everything is within our reach and yours as a Lockheed Martin employee. Lockheed Martin values your skills, training, and education. The Facility Security Officer (FSO) will be responsible for NISPOM (National Industrial Security Program Operating Manual compliance of the Lockheed Martin RMS Dahlgren facility. In addition to NISP compliance, the FSO will also function in an additional role overseeing the security administration of programs with special customer requirements. The Work: Duties will include but are not limited to: -Oversee the site’s NISP compliance to include: security clearance processing; document control; classification management; contract security specification administration; Closed Area administration; maintenance of records of classified...