101 customer support associate ii jobs found

Position: Customer Support Associate II Job Description: 主な職務内容（Principal Accountabilities） 1. 営業支援・顧客対応 主に間接販売を担当する顧客に対し、日々の営業支援およびカスタマーサービスを提供する 高い顧客満足度を維持しながら、社内業務プロセスの効率化を考慮した営業支援を行う フィールドセールス、技術部門、サプライヤーマーケティング、製造拠点、購買部門などの社内部門、サプライヤー、および顧客との連携窓口として業務を遂行する 顧客の要望を先回りして把握し、迅速かつ効果的に対応する 2. 受注処理（Order Processing） PO（注文書）の内容を確認し、価格、輸送条件、配送方法、技術仕様、品番、その他顧客固有の要件を確認したうえで、正確かつ迅速に受注処理を行う 注文登録前に顧客との相違点を解消する Arrow ERPシステムへ受注登録を行い、複雑な案件はShared Servicesチームと連携して解決する バックログレポートを確認し、製品コスト、納期要求、サプライヤー在庫状況を考慮しながら最適な受注対応を行う 3. カスタマーサービス・サービスリクエスト対応 SOW（Service Level Agreement）に基づく顧客サービスレベルを維持する 注文状況、RMA（返品承認）、請求書・注文確認書、与信状況、納期短縮依頼、出荷要件などに関する問い合わせへ迅速かつ適切に対応する 製品返品や保守契約解除の依頼内容をOracle ERPへ登録する 必要な情報を確認したうえで、ガイドラインに基づき受付可否を判断する 4. バックログ・請求・請求差異対応 受注から請求までのバックログ、サービスリクエスト、RMA案件を管理する オープンオーダーやRMAを継続的に確認し、サプライヤーによる出荷・請求状況を把握する 価格、数量、入庫実績、運賃、税コードなどの差異によるサプライヤー請求書の不一致やクレームを調査・解決する 5. 見積管理...

Position: Customer Support Associate II Job Description: 主な職務内容（Principal Accountabilities） 1. 営業支援・顧客対応 主に間接販売を担当する顧客に対し、日々の営業支援およびカスタマーサービスを提供する 高い顧客満足度を維持しながら、社内業務プロセスの効率化を考慮した営業支援を行う フィールドセールス、技術部門、サプライヤーマーケティング、製造拠点、購買部門などの社内部門、サプライヤー、および顧客との連携窓口として業務を遂行する 顧客の要望を先回りして把握し、迅速かつ効果的に対応する 2. 受注処理（Order Processing） PO（注文書）の内容を確認し、価格、輸送条件、配送方法、技術仕様、品番、その他顧客固有の要件を確認したうえで、正確かつ迅速に受注処理を行う 注文登録前に顧客との相違点を解消する Arrow ERPシステムへ受注登録を行い、複雑な案件はShared Servicesチームと連携して解決する バックログレポートを確認し、製品コスト、納期要求、サプライヤー在庫状況を考慮しながら最適な受注対応を行う 3. カスタマーサービス・サービスリクエスト対応 SOW（Service Level Agreement）に基づく顧客サービスレベルを維持する 注文状況、RMA（返品承認）、請求書・注文確認書、与信状況、納期短縮依頼、出荷要件などに関する問い合わせへ迅速かつ適切に対応する 製品返品や保守契約解除の依頼内容をOracle ERPへ登録する 必要な情報を確認したうえで、ガイドラインに基づき受付可否を判断する 4. バックログ・請求・請求差異対応 受注から請求までのバックログ、サービスリクエスト、RMA案件を管理する オープンオーダーやRMAを継続的に確認し、サプライヤーによる出荷・請求状況を把握する 価格、数量、入庫実績、運賃、税コードなどの差異によるサプライヤー請求書の不一致やクレームを調査・解決する 5. 見積管理...

Position: Customer Support Associate II Job Description: 主な職務内容（Principal Accountabilities） 1. 営業支援・顧客対応 主に間接販売を担当する顧客に対し、日々の営業支援およびカスタマーサービスを提供する 高い顧客満足度を維持しながら、社内業務プロセスの効率化を考慮した営業支援を行う フィールドセールス、技術部門、サプライヤーマーケティング、製造拠点、購買部門などの社内部門、サプライヤー、および顧客との連携窓口として業務を遂行する 顧客の要望を先回りして把握し、迅速かつ効果的に対応する 2. 受注処理（Order Processing） PO（注文書）の内容を確認し、価格、輸送条件、配送方法、技術仕様、品番、その他顧客固有の要件を確認したうえで、正確かつ迅速に受注処理を行う 注文登録前に顧客との相違点を解消する Arrow ERPシステムへ受注登録を行い、複雑な案件はShared Servicesチームと連携して解決する バックログレポートを確認し、製品コスト、納期要求、サプライヤー在庫状況を考慮しながら最適な受注対応を行う 3. カスタマーサービス・サービスリクエスト対応 SOW（Service Level Agreement）に基づく顧客サービスレベルを維持する 注文状況、RMA（返品承認）、請求書・注文確認書、与信状況、納期短縮依頼、出荷要件などに関する問い合わせへ迅速かつ適切に対応する 製品返品や保守契約解除の依頼内容をOracle ERPへ登録する 必要な情報を確認したうえで、ガイドラインに基づき受付可否を判断する 4. バックログ・請求・請求差異対応 受注から請求までのバックログ、サービスリクエスト、RMA案件を管理する オープンオーダーやRMAを継続的に確認し、サプライヤーによる出荷・請求状況を把握する 価格、数量、入庫実績、運賃、税コードなどの差異によるサプライヤー請求書の不一致やクレームを調査・解決する 5. 見積管理...

Position Summary Odyssey is seeking an  Agile Systems Engineer II  with a national space enterprise and ground systems engineering background to work with our clients in supporting the future ground architecture. The selected candidate will provide Systems Engineering and Technical Advisory (SETA) services to support the NRO on-site in Chantilly, VA.   Responsibilities Duties include, but not limited to:  Serve as program support to the government Program Manager (PM) with responsibility for technical knowledge of the assigned teams and programs/projects Provide technical guidance and recommendations related to the integration of National Systems-based capabilities Will engage with the national and tactical communities to collaboratively design, document, validate, and deliver architectures, systems and innovative ground capabilities in support of the national space architecture   Will research, gather and write...

Description SAIC is seeking a Service Desk Technician II to serve as the face of a new team, interacting directly with users and stakeholders to resolve Tier I and Tier II technical issues for the Army Research Laboratory in Adelphi, MD. Work is performed on site. Join our dynamic team at a top-tier organization, where work-life balance and employee well-being take center stage. This exciting opportunity lets you contribute to cutting-edge projects while safeguarding our national security. Job Responsibilities: Provide Tier I and Tier II technical support for hardware and software. Recommend system modifications to enhance the usability of Information Systems and network resources. Route and escalate requests to Tier III and other teams for quick customer issue resolution. Work alongside network services, software systems engineering teams, and/or application development teams to restore service and correct core problems. Qualifications Required Education...

Basic Qualifications Active DoD Top Secret Clearance DoD 8140/8570 Certification Level II (Security + CE, CySA+, CISSP) DevSecOps experience with hands-on experience in CI/CD pipeline development, infrastructure as code (Ansible, Kubernetes, Terraform), and GIT version control Proficient in Red Hat Enterprise Linux (RHEL), with strong command-line and system administration skills Proficient in Microsoft Windows operating systems, including Windows Server 2016/2019 and Windows 11 Understanding of system hardening and security management, including hands-on experience with vulnerability remediation tools and platforms such as Nessus, McAfee, WSUS, Ivanti, Splunk, and SCAP Experience in on-premises virtualization technologies, including VMware ESXi/vSphere Comprehensive knowledge of enterprise storage and backup solutions, including EMC Unity and Data Domain Proficient in managing enterprise storage environments, including NetApp/EMC systems, tape management solutions,...

Description SAIC is seeking a Service Desk Technician II to serve as the face of a new team, interacting directly with users and stakeholders to resolve Tier I and Tier II technical issues for the Army Research Laboratory in Aberdeen, MD. Work is performed on site. Join our dynamic team at a top-tier organization, where work-life balance and employee well-being take center stage. This exciting opportunity lets you contribute to cutting-edge projects while safeguarding our national security. Job Responsibilities: Provide Tier I and Tier II technical support for hardware and software. Recommend system modifications to enhance the usability of Information Systems and network resources. Route and escalate requests to Tier III and other teams for quick customer issue resolution. Work alongside network services, software systems engineering teams, and/or application development teams to restore service and correct core problems. Qualifications Required...

Description We are seeking a motivated and adaptable professional to join our team as a Technical Services Associate | Audio Visual (AV) Tech . This role is multi-faceted, involving both technical support for IT systems and providing audio-visual and video-teleconferencing (VTC) support in a fast-paced, dynamic environment. This is an exciting opportunity for motivated individuals who enjoy tackling technical challenges and providing exceptional customer service, join our team and contribute to solving complex IT and AV challenges in support of our mission! This position is onsite and located in our Chantilly VA office. Role Overview - Technical Services Provide technical support to field engineers, technicians, and product support teams in diagnosing, troubleshooting, and repairing computer systems, software, networked, and wireless systems. Manage work assignments and tasks through a ticketing system. Assist with computer moves, system imaging, deployment,...

Description SAIC is seeking a Service Desk Technician II to serve as the face of a new team, interacting directly with users and stakeholders to resolve Tier I and Tier II technical issues for the Army Research Laboratory in Aberdeen, MD. Work is performed on site. Join our dynamic team at a top-tier organization, where work-life balance and employee well-being take center stage. This exciting opportunity lets you contribute to cutting-edge projects while safeguarding our national security. Job Responsibilities: Provide Tier I and Tier II technical support for hardware and software. Recommend system modifications to enhance the usability of Information Systems and network resources. Route and escalate requests to Tier III and other teams for quick customer issue resolution. Work alongside network services, software systems engineering teams, and/or application development teams to restore service and correct core problems. Qualifications Required...

Position Summary Odyssey Systems has an exciting new opportunity for a System Cybersecurity Engineer to support MD4 at Peterson SFB, CO. This is a full-time position at Peterson SFB with some telework time approved at the discretion of the customer.  Responsibilities Duties included, but not limited to:   Labor provided to deliver cybersecurity services are certified in accordance with DoDI 8140.02, DoD 8570.01-M and AFMAN 17-1303 standards.   Ensure that cybersecurity policy is implemented correctly on covered systems in the maintenance of Authority to Operate (ATOs). Ensure compliance with DoD and Air Force Certification and Accreditation policies, specifically Department of Defense Instruction (DoDI) 8510.01,  Risk Management Framework (RMF) for DoD Information Technology , and AFI 17-101 , The Risk Management Framework (RMF) for Air Force Information Technology . Direct the discovery, monitoring, and...

Description: The selected individual will serve as a Classified Cyber Security Technologist Sr. In this role, the selected individual will collaborate with a team of cybersecurity professionals and work closely with the Information System Security Manager(s) to implement and monitor comprehensive cybersecurity solutions. This will involve identifying, designing, securing, and deploying specialized applications and tools that support the governance and risk management of classified systems, infrastructure, and tools, ensuring the confidentiality, integrity, and availability of classified assets. The selected candidate will also help design and document advanced risk governance operations to implement proactive security methodologies for classified programs. This position requires an understanding of DevSecOps, Artificial Intelligence (AI), software development and related security controls, as well as a mindset focused on automation- enabled cybersecurity for day-to-day activities....

Description SAIC is seeking an AWS GovCloud Engineer to support an IT Service Management effort for USTRANSCOM located at Scott Air Force Base (AFB) in Illinois. The USTC Managed Information Technology Services (MITS) contract is intended to provide strategic, technical, and program management guidance and support services to facilitate the operations and modernization of the combatant command's infrastructure, systems, and applications. This support will be provided to the USTC Command, Control, Communications & Cyber Systems Directorate (TCJ6). The successful candidate initiates, supervises, and/or develops requirements from a project's inception to conclusion for complex to extremely complex programs; Provides strategic advice, technical guidance and expertise to program and project staff; Provides detailed analysis, evaluation and recommendations for improvements, optimization development, and/or maintenance efforts for client-specific or mission critical...

Position: Logistics Inventory Control II Job Description: Arrow Electronics | Phoenix, AZ Hourly Rate: $23.50 USD Shift Differential: up to $25.00 USD for hours worked between 6:00 PM – 6:00 AM. Overtime: Regular OT and occasional Saturdays as needed. The Inventory Control Associate II supports accurate inventory management and helps resolve routine inventory issues by following established procedures. This role interacts with internal teams and external customers to address inventory control questions, support branch service requests, and resolve discrepancies while ensuring compliance with applicable requirements. What You’ll Be Doing     Provide solutions on procedures and issues regarding inventory control; ensure compliance with legal and other requirements; interact with internal and external customers as needed Respond to requests such as shipping issues, line item adjustments, and sales order tracking; support product evaluations and demos;...

Position Summary Odyssey has an exciting new opportunity for a Program Manager to join the team. As the Program Manager, you will be responsible utilizing your technical expertise to provide program support, professional services, engineering technical services that improve policy making, decision-making, management, administration, program management, or research and development activities.   Responsibilities Duties includ e, but not limited to:     The FMS Branch Office supports and sustains three FMS Programs, Shared Early Warning, Qatar Early Warning Radar and Taiwan SRP Radar.  FMS supports sixteen partner nations, three NATO locations, Ramstein AFB GE, Stuttgart AB GE, MacDill AFB Fl, Hickam AFB HI, and Peterson SFB CO.  The programs provide timely, accurate Theater & Strategic space-based Missile Early Warning Information to partner nations using common standardized HW/SW (COTS/GOTS), enhances US strategic...

Standard Job Description Lockheed Martin Aeronautics. Be More Than You Can Imagine. This role is for an experienced Mission Planning Environment (MPE) Administrator providing Joint Strike Fighter (JSF) Autonomic Logistics Information System (ALIS) support at JASDF Nyutabaru Air Base, Japan. The MPE Administrator directly supports JSF operations by assuring the integrity and availability of the applications and servers on the system. The successful candidate will be the main interface between the MPE system and the Pilots and maintainers supporting the F-35. This is an operational support role to an active fighter unit, so the selected candidate may be required to work at deployed CONUS/OCONUS locations, support rotating shifts, and work over 40 hours per week—which may include weekends—as dictated by mission requirements. The successful candidate will be required to train both JASDF administrators as well as help maintain multiple JASDF ALIS servers.  In this role you...

Description SAIC is seeking a TACNET CB-ISEA Mid-level Network Engineer (Fleet Support) to join our team in San Diego, CA. This role is Remote but MUST BE LOCAL TO AREA due to on site needs. This position requires frequent and regular onsite support aboard U.S. Navy ships. The engineer will work directly with Active Duty personnel and government staff to deliver high quality repair and technical support for Navy afloat networks, including systems such as ADNS, ISNS, CANES, FSW, CENTRIXS, Legacy SCI, VIXS, and WRBS. Travel within the U.S. and internationally may be required (approx. 25%), along with occasional after hours support. JOB DUTIES: Provide break/fix IT support in a fast paced shipboard environment and troubleshoot LAN issues to determine effective resolutions. Perform root cause analysis and recommend permanent configuration or system changes when needed. Collaborate with external partners, consultants, vendors, and government agencies to resolve...

Description SAIC has an immediate opening for a Senior Change Configuration Manager to support the Special Operation Command Information Technology Enterprise Contract (SITEC) - This position is located at the SOCOM Headquarters at MacDill, AFB FL. The purpose of the Special Operations Forces Information Technology Enterprise Contract(SITEC) 3 Enterprise Operations and Maintenance (EOM) Task Order (TO) is to provide USSOCOM, its Component Commands, its Theater Special Operations Commands (TSOCs),and its deployed forces with Operations and Maintenance (O&M) services to maintain Network Operations (NetOps); maintain systems and network infrastructure; provide end-user and common device support; provide configuration, change, license, and asset management; conduct training, and perform Install, Move, Add, Change (IMACs) services. The responsibilities and tasks associated with each requirement play a pivotal role to USSOCOM, the CIO/J6 organization, and ultimately the end-user...

Description We are looking for an experienced, Full-time , ATC Training Materials Administrator-II to join the SAIC Controller Training Solutions (CTS) team at the Salt Lake TRACON (S56) in Salt Lake City, UT, supporting air traffic controller training services for the Federal Aviation Administration (FAA). Description: The position of Training Materials Administrator is responsible for performing and coordinating office administrative activities and storing, retrieving, and integrating information for dissemination to staff and clients. This position is responsible for a variety of administrative and clerical duties necessary to run an organization. Training Materials Administrator must possess a strong working knowledge of a variety of office equipment, such as fax machines, photocopiers, scanners, and videoconferencing and telephone systems. Training Materials Administrator must be proficient with computers to create spreadsheets, compose correspondence,...

Description We are seeking an experienced, detail-oriented, and versatile professional to join our team as a Technical Services Specialist - Level II with a primary focus on Audio Visual (AV) and Video-Teleconferencing (VTC) systems. This elevated position builds on the Level I role by incorporating increased responsibility for AV system design, installation, and optimization, while still encompassing general IT support services. If you are a driven individual with advanced AV skills and thrive in a dynamic, customer-centric environment, this role offers exciting opportunities to grow and contribute to innovative solutions supporting our mission! This opportunity is 100% on site in our Arlington VA location. Role Overview - Audio Visual Technician (65%): Local POC for AV system installations, upgrades, and integrations tailored to customer needs. Assist with AV and VTC event scheduling, setup, system testing, and real-time troubleshooting to ensure flawless execution....

Description SAIC is seeking (macOS) Customer Support Analyst to support DCSA's OneIT program out of Quantico, VA. This is a fully onsite position with a target salary of $90-100k. Introduction Make a difference for national security by joining a team of dedicated IT professionals who will sustain, modernize and transform the enterprise IT capabilities of the Defense Counterintelligence and Security Agency (DCSA). The Air Force Space and Intel (AFSI) Business Group of SAIC is seeking a Customer Support Analyst with macOS focus to support a transformational infrastructure program for DCSA. SAIC is proud to be supporting DCSA in safeguarding our nation's information. DCSA is the designated oversight authority on the accreditation of classified facilities, information systems, and the insider threat program. This involves security oversight of more than 10,000 companies and approximately 13,000 facilities involved in classified work throughout the DoD and 31 Federal agencies....