17 help desk technician jobs found

Description SAIC is seeking a Help Desk Technician to join our team of diverse individuals . This position requires an active Top-Secret Clearance with Polygraph and can be supported from a Customer Site in: Chantilly, VA; Aurora, CO; Las Cruces, NM; or the UK. As part of a team maintaining an information management system (IMS), you will work to resolve technical problems and answer queries by telephone, email, and self-service ticket. Additional responsibilities include: Diagnose, identify, isolate, and analyze problems utilizing historical database records. Route calls and/or tickets to subject matter experts, when necessary. Maintain and update records and tracking databases. Alert management to recurring problems and patterns of problems. Maintain and improve training materials for the system and host live training sessions both in-person and virtual. Qualifications Required Qualifications Active TS/SCI with Poly...

Description SAIC is seeking a Help Desk Technician to join our team of diverse individuals . This position requires an active Top-Secret Clearance with Polygraph and can be supported from a Customer Site in: Chantilly, VA; Aurora, CO; Las Cruces, NM; or the UK. As part of a team maintaining an information management system (IMS), you will work to resolve technical problems and answer queries by telephone, email, and self-service ticket. Additional responsibilities include: Diagnose, identify, isolate, and analyze problems utilizing historical database records. Route calls and/or tickets to subject matter experts, when necessary. Maintain and update records and tracking databases. Alert management to recurring problems and patterns of problems. Maintain and improve training materials for the system and host live training sessions both in-person and virtual. Qualifications Required Qualifications Active TS/SCI with Poly...

Overview LMI is seeking a skilled ATIS Help Desk Technician to provide Tier 2 and Tier 3 technical support for applications within the Army Training Information System (ATIS). This role is ideal for individuals with strong problem-solving skills and a passion for delivering high-quality customer service while supporting mission-critical applications for the U.S. Army. The successful candidate will also be able to support manual testing and support transition to automated testing for all of ATIS. A Secret clearance is required.   LMI is a new breed of digital solutions provider dedicated to accelerating government impact with innovation and speed. Investing in technology and prototypes ahead of need, LMI brings commercial-grade platforms and mission-ready AI to federal agencies at commercial speed. Leveraging our mission-ready technology and solutions, proven expertise in federal deployment, and strategic relationships, we enhance outcomes for the...

Description SAIC is seeking an experienced Help Desk Technician to join our Technical Engineering and Design Department in support of our United States Air Force customer. This position is on-site in San Diego, CA. Work directly with customers in a technical role. Responsible for asset installation/configuration, operation and maintenance of systems hardware, software and related infrastructure. Configure and manage operating systems (Windows and Linux), applications (commercial and government), networks (IPs, subnets, etc.), and network equipment (switches). Configure and manage DOD and IC standard distributed authentication services. Review documented and maintain comprehensive knowledge base articles, standard operating procedures (SOPs), and technical guides for Tier 1 and Tier 2 teams to use in resolving common issues and adhere to government policies. Perform regular file archival and purge, as necessary. Create, change and delete user accounts per request. Repair...

Description We are seeking a Help Desk Support Technician for Tier 2 Desk-Side Support at our Buffalo, NY location. This role requires providing on-site and remote technical assistance for escalated issues beyond Tier 1 scope to FDA, ensuring efficient operation of hardware, software, and peripheral devices. The ideal candidate would possess a Public Trust clearance and would serve as the primary escalation point for advanced troubleshooting and ensure seamless end-user support. Core Competencies Technical Knowledge - Solid grasp of OS, hardware, enterprise apps, and networking basics. Troubleshooting - Diagnose, escalate, and resolve advanced technical issues. Customer Service - Communicate clearly and professionally with end users. Sense of Urgency - Prioritize critical issues, meet SLAs. Documentation - Write clear ticket journal notes and closure details for transparency. SOP Adherence - Consistently follow standardized...

Description SAIC has an immediate opening for a Help Desk Technician to support the Special Operations Forces Information Technology Enterprise Contract (SITEC) - This critical position is located at Homestead AFB, FL. The purpose of the Special Operations Forces Information Technology Enterprise Contract (SITEC) 3 Enterprise Operations and Maintenance (EOM) Task Order (TO) is to provide SOCSOUTH, its Component Commands, its Theater Special Operations Commands (TSOCs),and its deployed forces with Operations and Maintenance (O&M) services to maintain Network Operations (NetOps); maintain systems and network infrastructure; provide end user and common device support; provide configuration, change, license, and asset management; conduct training, and perform Install, Move, Add, Change (IMACs) services. The responsibilities and tasks associated with each requirement play a pivotal role to SOCSOUTH, and ultimately the end-users who operate around the globe 24x7x365. Roles and...

Description We are actively seeking a highly motivated and customer-focused Mid-level Tier I/II Help Desk Technician to join our team. This role is central to providing exceptional support within our unique operational environment. The technician will provide critical support to the Office of the Chief Information Officer, focusing on Windows desktop system administration and services for remote workstations within a secure, controlled environment. A significant component of this role involves user account administration, including comprehensive Active Directory and Exchange administration, and the issuance of credentials. This position is primarily focused on delivering high-quality Tier I/II support, with an emphasis on immediate problem resolution and user assistance. While there may be opportunities for involvement in Tier III or engineering-level tasks, the core responsibility is direct user support. Successful candidates will possess a strong blend of technical aptitude...

Description Tier 2 Help Desk support acts as the second line of IT support, handling complex, non-routine technical issues escalated from Tier 1. These experienced technicians (often requiring 2-4 years of experience) perform deeper, specialized troubleshooting for hardware, software, and network problems, often utilizing remote desktop tools for direct user support. This position is on-site in San Diego, CA. Essential Functions/Job Duties: Work directly with customers in a technical role. Responsible for asset installation/configuration, operation and maintenance of systems hardware, software and related infrastructure. Configure and manage operating systems (Windows and Linux), applications (commercial and government), networks (IPs, subnets, etc.), and network equipment (switches). Configure and manage DOD and IC standard distributed authentication services. Review documented and maintain comprehensive knowledge base articles, standard operating procedures...

Description: The coolest jobs on this planet… or any other… are with Lockheed Martin Space. Lockheed Martin is a pioneer, partner, innovator and builder. Our amazing people are on a mission to make a difference in the world and every single day we use our skills and experiences to create, design and build solutions to some of the worlds’ hardest engineering problems. Going to space is just the beginning. It’s what you do when you get there that matters. As we look to the future, we’re driving innovations to help our customers do even more in orbit. This position is for multiple (3) current openings with the Floor Operations Team on various 9x80 Shifts (First, Second, Third). Work Locations at Kennedy Space Center to include: O&C IOZ, LASF, SSPF, MPPF, LETF and LASH. The Orion team encourages employees to envision the impossible, perform with excellence and build incredible products. Do you have a desire to lead in a dynamic environment supporting Space Exploration?...

Description SAIC is currently seeking a Black Hawk Field Technician located at Lielvarde Air Base in Lielvarde, Latvia to support the Black Hawk Aircrew Trainer (BAT) to deliver high-level technical support, system integration, and field service engineering for the BAT Program. NOTE: This is a 5-month contract. JOB DESCRIPTION: Provide technical support services in support of maintaining and sustaining fielded Black Hawk Aircrew Trainer (BAT)s, equipment and software at the identified locations. Assist in the emplacement and initialization of the BAT. Advise customers on the capabilities and limitations of the BAT. Troubleshoot BAT hardware, software, and networks. Provide feedback to program leadership regarding system performance and end-user feedback Perform operator and maintainer tasks on equipment, integrated systems, subsystems, and software. Conduct training when needed. Support Program Help Desk as required. Conduct scheduled...

Description We are seeking a detail-oriented Hardware Refresh Technician to manage the end-to-end lifecycle of upgrading and replacing hardware systems. In this role, you will collaborate across various departments to schedule deployments, minimize operational downtime, and maintain strict asset accountability. You will configure new devices, perform secure data migrations, and resolve technical issues during transitions, ensuring users possess reliable technology needed for day-to-day operations. This role has a projected start date of 9/1/26. Key Responsibilities Deployment Management: Coordinate deployment schedules across departments to guarantee minimal disruption to daily operations. Device Configuration: Configure, image, and test new laptops, desktops, according to the organization protocols. Data Migration: Execute secure data and profile migrations from legacy systems to replacement hardware. Asset Accountability: Maintain precise, up-to-date...

Basic Qualifications Associate’s degree is required or equivalent experience plus a minimum of 3 years of relevant experience. Due to the nature of work performed within our facilities, U.S. citizenship is required. Responsibilities for this Position Imagine building your career by developing the solutions that support the mission of our nation’s service members, intelligence analysts and first responders. That’s the challenge that’s waiting for you at General Dynamics Mission Systems. Here you have the opportunity to redefine innovation and excellence for the world. Are you ready? Then make a career move that makes an impact at General Dynamics Mission Systems. We apply advanced technologies such as Artificial Intelligence, Blockchain, AR/VR, Cloud Native and Quantum Physics to solve our customers’ missions in cyber, RF, undersea, interstellar and everything in between. As an exceptional problem solver, you’ll...

Description SAIC is hiring a Deskside Support Technician to support HHS in Atlanta, GA. The Deskside Support Technician will provide ongoing support to Executives and employees across the enterprise including White Glove Deskside End User Support, IT Asset Management (ITAM), Network Printer, and MDM Support for our Executive Customer. The ideal candidate will be a key member of the IMAC Team that helps resolves, tracks, and manages escalated technical problems within ServiceNow as requested via phone, email and internet chat to fulfill these responsibilities. Additionally, the Technician will contribute to the knowledge base by creating documentation describing issues encountered, their resolutions, and work on the development of processes and documentation to improve the ability of the service desk to detect and resolve problems across HHS and partner sites. Responsibilities: MS In-Tune Mobile Device Management. Active Directory account management implementation and...

Description SAIC is seeking a Deskside Support Lead to join our team. The primary responsibilities of this role are to oversee a team of 4 IMAC technicians and providing Tier 2 remote and desk-side support. This resource acts as the primary liaison working alongside Tier 3 teams to resolve complex, systemic environmental issues. You will ensure adherence to service-level agreements (SLAs) and act as a key point of escalation for advanced IT troubleshooting issues. This includes supporting computer hardware, software, network connectivity, system/application access, and telecommunications systems. Roles and Responsibilities: Acts as a senior technical lead, specializing in the management of mass imaging pipelines, high-volume onboarding preparations, equipment moves, and advanced troubleshooting of end-user laptops and desktops in a diverse MS Windows environment. Lead and coordinate a team of 4 IMAC technicians. Provides Tier 2 desk-side end-user support...

Description: WHO WE ARE Lockheed Martin is a global leader in aerospace, defense, and technology solutions, dedicated to pushing the boundaries of innovation and shaping the future of the industry. With a rich legacy of excellence and a commitment to delivering advanced capabilities to our customers, we are proud to be at the forefront of cutting-edge technology and engineering. WHAT WE'RE DOING At Lockheed Martin, we're revolutionizing the aerospace and defense sector through groundbreaking technology, advanced manufacturing processes, and a world-class team of professionals. Our mission-driven approach and unwavering dedication to excellence ensure that we continue to deliver superior products and solutions to our customers around the world. THE WORK Training System Simulator Technician (Field Engineer) for the F-35 supporting JRB Ft. Worth, TX. The successful candidate will support the sustainment, maintenance, and operation of F-35 training devices. Install...

Description: WHO WE ARE Lockheed Martin is a global leader in aerospace, defense, and technology solutions, dedicated to pushing the boundaries of innovation and shaping the future of the industry. With a rich legacy of excellence and a commitment to delivering advanced capabilities to our customers, we are proud to be at the forefront of cutting-edge technology and engineering. THE WORK Position Assignment: Training System Simulator Technician for the F-35 Supporting Tyndall Air Force Base. The successful candidate will support the sustainment, maintenance, and operation of F-35 training devices. Install components and assemblies into chassis, racks, cabinets, workstations, and customer facilities. Perform, conduct, and document preventive maintenance checks required for the devices and associated subsystems. Update maintenance data collection records and assist with the installation and checkout of modifications to equipment. Maintain simulation devices to meet...

Description: You will be the Engineering Aide Senior for the Ground Systems Hardware Team which is responsible for supporting the physical build‑up and assembly of commercial off‑the‑shelf (COTS) ground hardware components. What You Will Be Doing As the Engineering Aide Senior you will be responsible for interpreting build‑to‑print instructions and assembling hardware while collaborating with the engineering team on process and implementation questions. Your responsibilities will include: - Reading and interpreting detailed build‑to‑print drawings for COTS hardware such as servers, desks, switches, and computers. - Assembling, testing, and verifying hardware components to meet quality and performance standards. - Collaborating with the engineering team to resolve process, fit, and implementation issues. - Maintaining accurate build documentation, part inventories, and work order records. - Supporting logistics and material handling to ensure timely availability of components....