Arrow Electronics
Centennial, CO, USA
Position: Desktop Support Analyst 2 Job Description: What You’ll Be Doing: Track, record and respond to complex requests for IT technical support from Executive staff and other users. Technical support will include PC and Mac hardware & software, mobile devices and peripherals. Experience with Microsoft Client Operating Systems Extensive application support experience with Microsoft Office suites and Office365 Applications Executive/C-Suite Support o Support for all devices o Hands-on Major Meeting Support Level 1 AV Support for conference rooms and equipment Assist Level 1 and 2 Desktop analysts with troubleshooting issues. Collaborative troubleshooting of highly complex issues with 3rd level support teams. Thoroughly document procedures and processes. Create detailed Knowledge Base articles. Ability to effectively prioritize and execute tasks in a high-pressure environment Actively assist with major PC...