Position:

Job Description:

About Arrow ECS:
Arrow ECS provides IT professionals—including service providers, software publishers, and systems integrators—with cutting-edge global technological solutions. Our offerings span five key areas:

• Servers, Storage & Virtualization
• Networking & Security
• Infrastructure Software
• Cloud Solutions
• Training & Services

As we continue to grow, we are strengthening our team and looking for a skilled NetApp Experienced Technical Administrator / Engineer to join us.

Role Summary:

The NetApp Technical Support Engineer 2, delivers proactive and preventive support for NetApp systems. This role requires a strong grasp of NetApp technologies and managed services, working closely with both internal support teams and our valued customers.

We’re seeking a motivated professional who is passionate about IT services and eager to grow within our organization.

Key Responsibilities:

• Ensure operational continuity of NetApp systems on-premises or in the cloud
• Execute centralized deployment services
• Handle customer tickets in a professional way as per Arrow’s ways of working.
• Provide monthly activity reports to customers
• Respond to system alerts, support tickets, and customer change requests
• Serve as the technical advisor and point of contact for customers
• Collaborate with internal teams and NetApp support to ensure a high-quality customer experience
• Stay updated on industry trends, emerging technologies, and the NetApp roadmap
• Participate in the on-call rotation to cover 24x7 service continuity.

Required Qualifications:

• Degree or equivalent training in Information and Communication Technology (ICT)
• Minimum 4 years of  Storage infrastructure platforms and NetApp or similar experience.
• Familiarity with cloud technologies such as Azure, AWS, or Google Cloud
• Understanding of ITIL and/or Agile methodologies is a plus
• Excellent communication skills with the ability to convey technical details to non-technical stakeholders
• Capable of working both independently and within an international team
• Strong organizational skills with the ability to prioritize and meet deadlines
• Proficiency in English

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