Position:

Job Description:

As Arrow Global Components (AGC), a part of Arrow Electronics, we are a global leader in the distribution and value-added services related to electronic components. We resell, customize, and distribute electronic components to clients around the world. Our business is built on trusted, long-lasting relationships with industry leaders — both suppliers and customers.

We are currently looking for a Customer Service Representative to join our team. In this role, you will support the Sales team by enhancing customer relationships through proactive management of the entire customer order lifecycle — from clean order entry to invoicing and delivery. You will also manage customer-reserved inventory to meet shared goals for both Arrow and our customers.

This position follows a hybrid work model from our office based either in Porto, Portugal.

Your main responsibilities will include:

• Managing the Order-to-Invoice process,

• Communicating with customers and suppliers, providing after-sales support (primarily via email, occasionally by phone or chat),

• Order management and backlog monitoring,

• Handling and responding to customer requests and backlog changes,

• Coordinating with internal departments such as Sales and Logistics,

• Ensuring On-Time Delivery in line with customer and company targets,

• Driving customer satisfaction and process efficiency.

What we are looking for:

• Proficiency in Italian & English C1-C2 level is essential, and additional language is beneficial

• Solid knowledge of Microsoft Office, especially Excel (intermediate to advanced),

• Previous experience in Customer Service,

• Excellent communication and coordination skills,

• A customer-focused mindset,

• Strong team player.

What we offer:

We offer a challenging, rewarding, and dynamic role within an international environment at a globally growing company.

Please submit your CV in English.

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