ECS
VA
Everforth ECS is seeking a Senior Customer Success and User Support Operations Manager to work in the National Capital Region covering the Pentagon, Falls Church, and Fairfax . Please Note: This position is contingent upon contract award. The War Data Platform (WDP) is a key initiative within the U.S. Department of War's (DoW) AI-First strategy introduced in early 2026. The WDP focuses on operational warfighting data and aims to accelerate the deployment of artificial intelligence (AI) on the battlefield. The WDP extends to Unclassified, Secret, and Top Secret environments, and supports collaboration between Combatant Commands, Joint Staff directorates, Senior Executive Service leaders, and operational analysts. • The Senior Customer Success and User Support Operations Manager serves as the senior authority for customer success strategy, service portfolio governance, and user support operations across the WDP Core Integration program, orchestrating end-to-end stakeholder...