24 customer service jobs found

Overview Seeking an Operations Analyst for a US Army client to support military (highest ranking: O-6 / Colonel), civilian (highest ranking: GS-15) and contractor support teams supporting development of modernized defense business systems . The Operations Analyst is responsible for enabling efficient daily operations for the Pro ject Manager (PM) and senior leadership through scheduling, tasker management, correspondence oversight, knowledge management, and general operational support. The successful candidate must be able to work in a fast-paced environment that requires strong organizational and interpersonal skills, able to multi-task and complete duties within required timeframe and demonstrate professionalism, attention to detail, and confidentiality at all times . Work location is at the client site at Fort Belvoir, Virginia.  Telework is acceptable per client direction and must be approved .        LMI...

Overview MI seeks a Mission Support Team Lead to support a Customs and Border Protection program. The Senior Business Management Team Lead will provide leadership and oversight across the business management division for a large, complex CBP program supporting mission-critical activities. The Team Lead leads a team of contractor acquisition and program management professionals, ensuring high-quality delivery of acquisition products and services, driving innovation and process improvements, and collaborating closely with program managers, contracting officials, and other stakeholders. This role requires a strong customer-service mindset, deep acquisition expertise, and proactive engagement capabilities. This role requires occasional on-site presence in Washington, DC 1-2 days per quarter.   LMI is a new breed of digital solutions provider dedicated to accelerating government impact with innovation and speed. Investing in technology and prototypes ahead of...

Overview LMI is seeking a Customer Engagement Officer to support a federal government customer recognized as a leader in online publishing. The selected candidate will enhance customer engagement, promote the customer’s online publishing brand, and serve as a bridge between users, content contributors, IT support, and leadership.  This position requires an active TS/SCI with polygraph and relevant exposure to U.S. foreign policy and national security counterterrorism objectives.   LMI is a new breed of digital solutions provider dedicated to accelerating government impact with innovation and speed. Investing in technology and prototypes ahead of need, LMI brings commercial-grade platforms and mission-ready AI to federal agencies at commercial speed. Leveraging our mission-ready technology and solutions, proven expertise in federal deployment, and strategic relationships, we enhance outcomes for the government, efficiently and effectively. With a focus...

Overview LMI is seeking an Application Support Analyst to support a Department of War mission partner on a data and applications sustainment effort. This role serves as first-line support for a mission application and its underlying data, handling user support and service requests, performing routine data loads, and carrying out basic database and application management and troubleshooting. The analyst keeps the application running reliably for its user community and escalates complex issues to engineering and platform teams. This is an on-site position requiring daily on-site presence in the San Diego, CA area.   This position requires an active Secret clearance .   LMI is a new breed of digital solutions provider dedicated to accelerating government impact with innovation and speed. Investing in technology and prototypes ahead of need, LMI brings commercial-grade platforms and mission-ready AI to federal agencies at commercial speed.   Leveraging our...

Overview LMI is seeking a skilled Business Financial Manager  to support a Customs and Border Protection customer . Successful LMI Business Financial Manager will demonstrate competency in DHS budget process, financial analysis, SAP, project execution, leadership critical thinking, relationship management, and business growth while upholding the highest standard of ethical behavior. This telework position will require 1 day per week on client site in Washington, DC.    LMI is a new breed of digital solutions provider dedicated to accelerating government impact with innovation and speed. Investing in technology and prototypes ahead of need, LMI brings commercial-grade platforms and mission-ready AI to federal agencies at commercial speed. Leveraging our mission-ready technology and solutions, proven expertise in federal deployment, and strategic relationships, we enhance outcomes for the government, efficiently and effectively. With a focus on...

Overview LMI seeks a Senior Acquisition Specialist to support a Customs and Border Protection program. The Senior Acquisition Specialist will provide leadership and oversight across acquisition support for a large, complex CBP program supporting mission-critical activities. The Team Lead leads a team of contractor acquisition and program management professionals, ensuring high-quality delivery of acquisition products and services, driving innovation and process improvements, and collaborating closely with program managers, contracting officials, and other stakeholders. This role requires a strong customer-service mindset, deep acquisition expertise, and proactive engagement capabilities. This role requires on-site presence in Washington, DC 1-2 days per week   Join our team of collaborative self-starters focused on delivering practical and efficient solutions to help our client keep U.S. borders safe and facilitate travel and trade. As part of our...

Overview LMI is seeking a Senior Program Manager to serve as the highly embedded, day-to-day program leader for a Department of Veterans Affairs (VA) digital modernization and artificial intelligence program. This full-time role is the visible prime point of accountability for integrated execution, customer coordination, staffing, subcontractor performance, risk, schedule, quality, financial health, and partner integration.   The Senior Program Manager will lead and coach an approximately 20+ person LMI team plus an integrated subcontractor team spanning program management, human-centered design, data and analytics, clinical informatics, architecture, engineering, governance, quality assurance, change, and adoption. The program operates through an integrated delivery model that connects use-case discovery and prioritization, solution design, piloting, implementation, measurement, and continuous improvement across multiple concurrent workstreams. The Senior...

Overview LMI is seeking a senior Technical Program Manager (TPM) to lead the delivery of LMI's technology portfolio supporting the United States Postal Service (USPS). USPS operates the nation's largest delivery and logistics network and is in the midst of a multi-year modernization effort to improve service reliability, transform the customer experience, and achieve long-term financial sustainability. The TPM will be LMI's senior technical leader on this account: owning the end-to-end deployment of technology solutions into the USPS environment and serving as the trusted advisor who connects hands-on engineering execution to USPS mission and business outcomes. This is a hands-on leadership role for a professional who can lead the deployment of a diverse portfolio of enterprise technologies into a large, complex federal environment, including ServiceNow, the Microsoft ecosystem (Microsoft 365, Power Platform, Azure), AI-enabled and agentic solutions, custom...

Overview LMI seeks a Data Management and Automation Specialist to analyze, automate, and sustain administrative workflows for a Joint Staff element. The specialist builds and maintain office data solutions, improve reporting, reduce manual workload, and keep headquarters information accurate and accessible. The ideal candidate pairs strong data discipline with practical automation skills and translates user needs into reliable, secure, easy-to-use solutions. This position requires on-site support in the Tampa Region and an active Top Secret/Sensitive Compartmented Information (TS/SCI) clearance. The position requires periodic travel to supported commands, operational units, exercises, test events, and industry locations. LMI is a new breed of digital solutions provider dedicated to accelerating government impact with innovation and speed. Investing in technology and prototypes ahead of need, LMI brings commercial-grade platforms and mission-ready AI to...

Overview LMI seeks a Data Management and Automation Specialist to analyze, automate, and sustain administrative workflows for a Joint Staff element. The specialist builds and maintain office data solutions, improve reporting, reduce manual workload, and keep headquarters information accurate and accessible. The ideal candidate pairs strong data discipline with practical automation skills and translates user needs into reliable, secure, easy-to-use solutions. This position requires on-site support in the National Capital Region and an active Top Secret/Sensitive Compartmented Information (TS/SCI) clearance. The position requires periodic travel to supported commands, operational units, exercises, test events, and industry locations. LMI is a new breed of digital solutions provider dedicated to accelerating government impact with innovation and speed. Investing in technology and prototypes ahead of need, LMI brings commercial-grade platforms and...

Overview LMI seeks a Network Architect to support a Department of War mission parter in designing and integrating resilient network architectures that support autonomous operations across Joint, allied, partner, and commercial systems. The Network Architect focuses on connectivity in contested, disconnected, intermittent, and low-bandwidth environments and coordinates technical interfaces from enterprise networks to tactical edge platforms. The ideal candidate is a hands-on network professional who designs, tests, troubleshoots, documents, and operationalizes complex communications solutions. LMI is a new breed of digital solutions provider dedicated to accelerating government impact with innovation and speed. Investing in technology and prototypes ahead of need, LMI brings commercial-grade platforms and mission-ready AI to federal agencies at commercial speed. Leveraging our mission-ready technology and solutions, proven expertise in federal deployment,...

Overview LMI is seeking a Service Design Analyst to support a large-scale retail modernization initiative. This role blends human-centered design, process analysis, and experience strategy to improve how people, technology, and operations connect across complex service environments. The ideal candidate has experience with point-of-sale (POS) or other retail systems, understands customer and employee journeys, and excels at facilitating workshops that turn insights into measurable business and technology outcomes.   At LMI, we’re reimagining the path from insight to outcome at The New Speed of Possible™. Combining a legacy of over 60 years of federal expertise with our innovation ecosystem, we minimize time to value and accelerate mission success. We energize the brightest minds with emerging technologies to inspire creative solutioning and push the boundaries of capability. LMI advances the pace of progress, enabling our customers to thrive while adapting...

Overview LMI is seeking a Mission Coordinator to support the Mission Manager in driving successful deployment, adoption, and sustainment of LMI’s advanced solutions. At LMI, we’re developing the next generation of RFID, GPS tagging, and sensor-mesh solutions that enable mission-critical operations for the Department of War (DoW). Our mission goes beyond delivering innovative technology—we ensure it transforms operations by driving real adoption, operational trust, and mission enhancement.   This position is located in Cherry Point, NC, with a 2-3 day/week onsite requirement.   This role is ideal for a highly motivated early-career professional eager to gain hands-on experience in customer success, program delivery, and operational technology in a mission-driven environment. You will help ensure smooth execution of customer engagements, support training and field activities, and contribute to continuous improvement efforts that enhance mission outcomes....

Overview LMI is seeking a skilled Software Engineer to join our team and contribute to developing innovative software solutions that support AI/ML activities for the Army’s AI2C organization. This is a hybrid position based in Pittsburgh, PA , with an expectation of regular on-site collaboration. This role will support the full software development lifecycle, with responsibilities spanning full-stack application development and DevSecOps practices. The ideal candidate will have experience designing and developing modern web applications using technologies such as Python and React, building and integrating APIs and data services, and deploying applications through secure, automated CI/CD pipelines. This role requires an engineer who can work across the application stack while helping the team improve how software is built, tested, secured, deployed, and maintained. This position offers an opportunity to provide technical leadership while strategically...

Overview LMI is seeking a Retail Technology Modernization Specialist with deep experience in retail and logistics technology ecosystems to support a major retail transformation initiative. This role provides expert guidance on retail systems, equipment, and operational workflows and is responsible for assessing the current technical landscape and developing modernization strategies rooted in operational feasibility and industry best practices.    LMI is a new breed of digital solutions provider dedicated to accelerating government impact with innovation and speed. Investing in technology and prototypes ahead of need, LMI brings commercial-grade platforms and mission-ready AI to federal agencies at commercial speed.   Leveraging our mission-ready technology and solutions, proven expertise in federal deployment, and strategic relationships, we enhance outcomes for the government, efficiently and effectively. With a focus on agility and collaboration, LMI...

Overview LMI is seeking a Senior Logistics and Transportation Advisor to provide strategic logistics, transportation, and joint distribution expertise in support of Department of Defense (DoD) and Joint Staff missions. The ideal candidate will bring significant senior-level experience leading logistics and transportation organizations and coordinating complex requirements across the Joint Logistics Enterprise.   The position will serve as a senior subject matter expert and trusted advisor, supporting logistics strategy, transportation planning, operational readiness, policy development, and coordination among the Joint Staff, Combatant Commands, Military Services, Defense Agencies, and commercial transportation partners.   LMI is a new breed of digital solutions provider dedicated to accelerating government impact with innovation and speed. Investing in technology and prototypes ahead of need, LMI brings commercial-grade platforms and mission-ready AI to...

Overview LMI is seeking a Staff Software Engineer to build user-facing applications supporting a U.S. Army technology modernization program. This engineer will own application capabilities from user need through production delivery using Palantir Foundry and modern web technologies.   This is a hands-on role for an engineer who can work across the stack, make architectural decisions, and build software directly with users and product teams.   LMI is a new breed of digital solutions provider dedicated to accelerating government impact with innovation and speed. Investing in technology and prototypes ahead of need, LMI brings commercial-grade platforms and mission-ready AI to federal agencies at commercial speed.   Leveraging our mission-ready technology and solutions, proven expertise in federal deployment, and strategic relationships, we enhance outcomes for the government, efficiently and effectively. With a focus on agility and collaboration, LMI...

Overview LMI is seeking a Staff Software Engineer to build user-facing applications supporting a U.S. Army technology modernization program. This engineer will own application capabilities from user need through production delivery using Palantir Foundry and modern web technologies.   This is a hands-on role for an engineer who can work across the stack, make architectural decisions, and build software directly with users and product teams.   LMI is a new breed of digital solutions provider dedicated to accelerating government impact with innovation and speed. Investing in technology and prototypes ahead of need, LMI brings commercial-grade platforms and mission-ready AI to federal agencies at commercial speed.   Leveraging our mission-ready technology and solutions, proven expertise in federal deployment, and strategic relationships, we enhance outcomes for the government, efficiently and effectively. With a focus on agility and collaboration, LMI...

Overview The Subcontract s Management business partner will provide dedicated , direct support and be responsible for comprehensive, end-to-end lifecycle management of P rocurement /Subcontracts activities in direct support of high-priority government program . This role plays a critical part in advancing program objectives by providing direct program support, driving rapid response to acquisition needs, and ensuring mission success through strategic partnerships and rapid procurement.    LMI is a new breed of digital solutions provider dedicated to accelerating government impact with innovation and speed. Investing in technology and prototypes ahead of need, LMI brings commercial-grade platforms and mission-ready AI to federal agencies at commercial speed.   Leveraging our mission-ready technology and solutions, proven expertise in federal deployment, and strategic relationships, we enhance outcomes...

Overview LMI is seeking a skilled Human Capital Specialist at a customer office in Bethesda, MD.   T he position requires in-person attendance at least three days per week.  Candidates should demonstrate an understanding of organizational design and workforce planning to assist in the design and development of highly visible projects. This role will be responsible for assisting communications and process specialists with templates and workflows in support of consistent messaging and organizational integration within the enterprise. Candidates must be able to acquire a Public Trust clearance.     You will play a role in maintaining and modernizing human capital processes, designing engaging training materials, and supporting the execution of facilitated sessions. The ideal candidate is a fast learner who bridges the gap between traditional HR/learning & development and digital transformation   LMI is a new breed of digital...