214 customer service jobs found

Description Position Description: The Network/Server Administrator is responsible for the installation, configuration, maintenance, and reliable operation of computer systems, servers, and networks supporting Delta 10 at Patrick SFB, Florida. This role ensures that IT infrastructure is secure, efficient, and available to meet organizational needs, including support for Special Access Programs (SAPs), Collateral, Sensitive Compartmented Information (SCI), and Department of Defense (DoD) agencies such as HQ Air Force, Office of the Secretary of Defense (OSD), and Military Departments. The qualified applicant will directly support Delta 10's mission in the planning, development, and execution of wargames, concept evaluation, and large-scale field experimentation focused on space and cyber implications within all-domain structures. The Network/Server Administrator will provide day-to-day support for Delta 10/S6 Directorate systems, including Bldg 991 and the Wargame Center, and...

Description Position Description: The Client Support Technician is responsible as the primary front-facing point of contact for end-user support, managing user interfaces and ensuring the reliable operation and maintenance of computer systems, supporting Delta 10 at Patrick SFB, Florida. This individual delivers responsive, customer-focused technical assistance, performs initial troubleshooting and diagnostics, and escalates complex issues as appropriate and available to meet organizational needs, including support for Special Access Programs (SAPs), Collateral, Sensitive Compartmented Information (SCI), and Department of Defense (DoD) agencies such as HQ Air Force, Office of the Secretary of Defense (OSD), and Military Departments. The qualified applicant will directly support Delta 10's mission in the planning, development, and execution of wargames, concept evaluation, and large-scale field experimentation focused on space and cyber implications within all-domain...

Description SAIC is looking for a Logistics Supervisor for our Bedford, IN team. Key Responsibilities include: Leadership and Team Management Supervise and lead the shipping and receiving team, including scheduling, training, and performance evaluations. Foster a culture of continuous improvement and teamwork within the department. Monitor workloads and staffing levels to ensure adequate coverage to meet operational demands. Operational Oversight Oversee daily operations related to shipping, receiving, and material handling. Ensure timely and accurate processing, receiving, and shipping of goods in accordance with company and customer requirements. Monitor inventory levels and reconcile discrepancies in coordination with inventory control teams. Shipping Management Ensure accurate and timely shipment of outbound orders in compliance with customer requirements and company policies. Coordinate with carriers, vendors, and freight forwarders to schedule shipments and...

Description Responsibilities: Customer Service Management (CSM) Configure, maintain, and support ServiceNow Customer Service Management (CSM) capabilities, including: Case Management Service Operations Knowledge Management Customer Portals and Experience Components Request and Entitlement Management Digital Engagement and Self-Service capabilities Support customer and mission support workflows that improve case resolution and service delivery Develop and maintain service catalogs, workflows, dashboards, reports, and automations supporting customer-facing operations Assist with configuring integrations between ServiceNow CSM and enterprise systems using REST APIs and Integration Hub Now Assist Implementation and AI Enablement Support the implementation and configuration of ServiceNow Now Assist capabilities supporting CSM and related business functions Configure and maintain AI-powered features including: Case summarization Recommended responses...

Description Responsibilities: Customer Service Management (CSM) Design, configure, and maintain ServiceNow Customer Service Management (CSM) capabilities, including: Case Management Service Operations Knowledge Management Customer Portals and Experience Components Request and Entitlement Management Digital Engagement and Self-Service capabilities Design customer and mission support workflows that improve case resolution, service visibility, and customer experience Develop and maintain service catalogs, workflows, dashboards, reports, and automation supporting customer-facing operations Configure integrations between ServiceNow CSM and enterprise systems using REST APIs, Integration Hub, and approved middleware solutions Now Assist Implementation and AI Enablement Lead the implementation and configuration of ServiceNow Now Assist capabilities supporting CSM and related business functions Configure AI-powered features including: Case summarization...

Description The AI Analyst supports the implementation, governance, adoption, and sustainment of ServiceNow Now Assist capabilities for a Department of Defense customer. The role serves as a bridge between business stakeholders, cybersecurity personnel, and ServiceNow engineers to ensure AI-enabled capabilities are secure, effective, compliant, and aligned with mission objectives. The AI Analyst assists with identifying and prioritizing AI use cases, evaluating AI-generated outputs, developing governance artifacts, supporting operational procedures, and monitoring AI performance throughout the lifecycle of the capability. The ideal candidate possesses strong analytical skills, an understanding of AI technologies and governance principles, and experience supporting enterprise business applications in regulated environments. Responsibilities: AI Use Case Analysis Collaborate with Government stakeholders to identify and prioritize AI use cases supporting Customer Service...

Description SAIC is seeking a Data Distribution Systems Engineer to support the LANDMARK AOS program in Chantilly, VA. In this role, you will provide high-impact technical and acquisition expertise across the full life cycle of multi-cloud data distribution capabilities within the NRO's Ground Enterprise Directorate (GED). Your work will be central to helping Government leadership navigate complex engineering, architectural, and programmatic decisions that shape the evolution of the customer's enterprise-wide data movement, sharing, and interoperability frameworks. As part of the LANDMARK AOS team, you will collaborate closely with system engineers, developers, mission partners, FFRDC personnel, and SETA teammates to drive the successful definition, deployment, and integration of modern data-distribution services across hybrid-cloud environments. This includes supporting the transition of multiple mission programs to cloud-based architectures and ensuring the resulting...

Description SAIC is looking for outstanding IT candidates to join our Defense & Civilian Sector in support of the Federal Aviation Administration Integrated Service Center (FAA ISC). SAIC leads the way to provide customer-centric IT Service Management (ITSM) focused on improving service, and leveraging processes and strategies with an emphasis on timely IT services and support. You will be part of the Service Desk team, responsible for receiving incoming and making outgoing phone calls to the FAA employee and non-employee user base which spans the globe in support of the US and its interests abroad. In this role you interact with end-users to support, resolve, track, and manage technical problems within ServiceNow. Shift is TBD. Position is 100% remote. Responsibilities: Effectively communicates with end-users via telephone, email and chat to ensure excellent service is provided. Resolves account, operating system, application, software, mobile device, desktop and...

Description SAIC is looking for a Security Analyst to provide physical security and facilities support to Global Deterrence and Defense Department customers at NSWC Crane . Position will be full time in a Classified environment at the customer site. JOB DESCRIPTION: Candidate will manage building access (entry/exit and lab access), maintain physical security, and lead implementation of security program, preparing new procedures and making updates as needed. JOB RESPONSIBILITIES: Develop and administer security programs and procedures for classified or proprietary materials, documents, and equipment Study and implement federal security regulations that apply to operations Obtain rulings, interpretations, and acceptable deviations for compliance with regulations from government agencies Prepare manuals outlining regulations, and establishes procedures for handling, storing, and keeping records; and for granting personnel and visitors access to restricted spaces,...

Description SAIC is seeking a Junior TACNET ISEA Network Engineer (Fleet Support) ONSITE in San Diego, CA . This role will support the Tactical Networks (TACNET) Capabilities Based In Service Engineering Agent (CB-ISEA). TACNET CB-ISEA supports the sustainment and modernization of Automated Digital Network System (ADNS), Consolidated Afloat Network and Enterprise Services (CANES), Combined Enterprise Regional Information Exchange System (CENTRIXS), Integration Shipboard Networking System (ISNS), Sensitive Compartmented Information (SCI) Networks, Video Information Exchange System (VIXS), and Wireless Reachback System (WRBS) Programs of Record information systems. * This position supports a 24/5 networking monitoring. Must be willing to work rotating shifts on weekdays: 5am-12pm, 1pm-9pm, and/or 9pm-5am. In addition, this position supports rotating shifts providing 24 hour support 5 days per week with occasional on-call. This position will feed into a TACNET Network Engineer...

Description SAIC is seeking a Journeyman Tier Two Technical Support Analyst with Information Technology (IT) and communication systems experience in support of the U.S. Army Combat Capabilities Development Command (CCDEVCOM), Engineering and Systems Integration (ESI) Directorate, Quick Reaction Capability (QRC) Branch (C5ISR-QRC). The goal of the C5ISR-QRC is to research and develop technologies that enable systematic processes for discovering, selecting, organizing, distilling, sharing, developing and using information to better understand the enemy and the enemy's environment during full-spectrum operations and provides advanced collection capabilities with the flexibility to address changes in the operational environment and signatures of interest to develop situational awareness by acquiring precise and timely information. This is a full-time, on-site position on Aberdeen Proving Ground (APG), MD. The position is five days a week (Monday - Friday) but may require shift...

Description SAIC is looking for a Microsoft Dynamics 365 Developer is responsible for designing, building, customizing, and integrating solutions within the Microsoft Dynamics 365 Customer Service ecosystem, including Omnichannel for Customer Service, Unified Routing, and Dynamics Contact Center telephony integrations. This role works closely with business stakeholders, product owners, and IT teams to further modernize customer support operations, streamline case management, and deliver world-class service experiences. Job Duties: Design, configure, and customize Dynamics 365 Customer Service, including Entities, Forms, Views, Business Rules, Workflows, and Power Automate flows. Implement, configure, and optimize Omnichannel for Customer Service and Dynamics Contact Center, including channels such as voice, chat, and SMS. Develop and maintain integrations with third-party telephony and contact center platforms (e.g., Azure Communication Services, Teams Phone,...

Description Deskside support Engineer with a minimum of 7 years of experience providing desk side support, acting as IT Support Specialist specializing in troubleshooting of complex and advanced end-user issues with hardware and software in a diverse MS Windows environment. Provides Tier 2 and Tier 3 deskside end user support including imaging, deployment, asset management, Windows 11 with strong user interaction skills. Need to be able to work independently and as part of a team. Diagnose and troubleshoot Apple (MAC) computer and iOS hardware and software. Perform repairs on Apple computer and iOS hardware and software. Understanding of the MAC OS Imaging process using JAMF preferred but not required. May be assigned to assist in leading small projects and team efforts. Skills should include hardware and software diagnostics, mobile device deployment, recovery and troubleshooting Perform IMAC procedures and lifecycle refresh activities. Familiarity with Remedy and Service Now a...

Description The SIGINT Systems Architect is a member of a high performing team supporting the customer Chief Architect by providing expert advice and performing activities and tasks necessary to define and implement an innovative future SIGINT space architecture in a fast-paced, dynamic environment. The SIGINT Systems Architect supports the development of overhead SIGINT architectures and integration of new capabilities, including requirements definition, analysis and systems engineering to meet compelling national security needs. Responsibilities Include: Develop Concept of Operations (CONOPS) and architecture requirements, initial requirements flow-down, initial validation and verification approaches, trade studies, and analysis of enterprise-level and segment-specific portions of the end-to-end system Perform early architecture level acquisition activities, including evaluating system level trades against enterprise level budgets, acquisition milestones,...

Description SAIC is a trusted leader in delivering advanced commandandcontrol capabilities across the Department of the Air Force, bringing deepexpertisein howcuttingedgetechnologies are engineered, secured, and delivered to the fight. At the center of this mission, the Common Mission Control Center (CMCC) unifies data, sensors, mission applications,cloudbasedservices, and emerging AIenabled automation to give warfighters a decisive edge-turning complex, multidomain information into fast, clear, and actionable decisions in the moments that matter most. The CMCC System Facilitator contract positions SAIC to accelerate how new capabilities are integrated, tested, secured, and transitioned into operational use, working sidebyside with operators, engineers, Capability Providers, and government teams to ensure every delivery strengthens mission readiness. This effort offers the chance to directly shape how the Air Force sees, decides, and acts across all domains-making a tangible and...

Description SAIC is seeking incumbent and external talent to support the Department of Homeland Security (DHS) Transportation Security Administration (TSA) Field Operations & Customer Support (FOCUS) program. FOCUS will deliver nationwide IT end-user and field support services to approximately 85,000 TSA users at more than 500 locations, supporting TSA's Office of Information Technology (OIT). Positions are contingent upon contract award. Award is anticipated no later than early July with Transition beginning shortly after. Positions/Skillset List: SPOC / Service Desk Agents (Tier 1 customer support.) Site Support Technicians / Field IT Specialists (on-site, desk-side support.) Regional Service Delivery Managers (RSDM.) IMAC / Field Project Technicians. DRSN Network Engineers (Freedom Center / Site W.) WebEOC Application Developers. Asset Management Specialists (Sunflower / Property Custodian.) HQ Telecom & AV/VTC Support Technicians. Land Mobile...

Description SAIC is seeking incumbent and external talent to support the Department of Homeland Security (DHS) Transportation Security Administration (TSA) Field Operations & Customer Support (FOCUS) program. FOCUS will deliver nationwide IT end-user and field support services to approximately 85,000 TSA users at more than 500 locations, supporting TSA's Office of Information Technology (OIT). Positions are contingent upon contract award. Award is anticipated no later than early July with Transition beginning shortly after. Positions/Skillset List: SPOC / Service Desk Agents (Tier 1 customer support.) Site Support Technicians / Field IT Specialists (on-site, desk-side support.) Regional Service Delivery Managers (RSDM.) IMAC / Field Project Technicians. DRSN Network Engineers (Freedom Center / Site W.) WebEOC Application Developers. Asset Management Specialists (Sunflower / Property Custodian.) HQ Telecom & AV/VTC Support Technicians. Land Mobile...

Description Seeking a seasoned System Administrator with strong knowledge of creating plans to assure effective management, operations, and maintenance of system and application. We are considering highly technical individuals who possess leadership skills and a positive attitude. Veterans are encouraged to apply. RESPONSIBILITES: Knowledge of IIS and Windows Server technologies Scripting experience, with preference to PowerShell Experience installing, supporting, and troubleshooting Commercial Off The Shelf products (COTS) Agility mindset towards solving problems that might extend beyond one's assigned specialty Participate in technical research and development to enable continuous innovation within the infrastructure. Resolve a wide range of system hardware and application technology issues in a fast-paced environment Ensure that system hardware, operating systems, software systems, and related procedures adhere to organizational SLAs Troubleshooting ranges from...

Description Tier 2 Help Desk support acts as the second line of IT support, handling complex, non-routine technical issues escalated from Tier 1. These experienced technicians (often requiring 2-4 years of experience) perform deeper, specialized troubleshooting for hardware, software, and network problems, often utilizing remote desktop tools for direct user support. This position is on-site in San Diego, CA. Essential Functions/Job Duties: Work directly with customers in a technical role. Responsible for asset installation/configuration, operation and maintenance of systems hardware, software and related infrastructure. Configure and manage operating systems (Windows and Linux), applications (commercial and government), networks (IPs, subnets, etc.), and network equipment (switches). Configure and manage DOD and IC standard distributed authentication services. Review documented and maintain comprehensive knowledge base articles, standard operating procedures...

Description SAIC is looking for outstanding IT candidates to join our Defense & Civilian Sector in support of the Federal Aviation Administration Integrated Service Center (FAA ISC). SAIC leads the way to provide customer-centric IT Service Management (ITSM) focused on improving service, and leveraging processes and strategies with an emphasis on timely IT services and support. Candidates will be a key part of a team of IT professionals who provide hardware and software support for the FAA. Candidate will be a part of the IT Hardware logistics team responsible for inbound and outbound deliveries of IT equipment, managing stock of equipment, record keeping, and customer communications. This is an ONSITE role in Oklahoma City. Responsibilities Performs a combination of manual and clerical shipping and receiving duties working out of a central warehouse. Helps coordinate physical distribution, order fulfillment, and inventory management and control....