189 customer service jobs found

Description SAIC is seeking an experienced, motivated, career and customer-service oriented Help Desk Analyst to join our team to begin an exciting and challenging career with SAIC in Washington D.C. Duties: The qualified applicant will provide Tier II help desk support to users unable to resolve tech issues that exceed Tier 1 level support. The candidate must provide creative solutions to customer problems to ensure customer satisfaction and productivity. Coordinate customer and support issues to ensure timely distribution of knowledge and productivity ensuring a positive impact on customer satisfaction. Acquire and maintain knowledge of relevant product offering, current support policies, and methods of support delivery, in order to provide technically accurate solutions to customers. Consults with users to determine if existing hardware/software meets specifications required to support functionality for system effectiveness given the existing network...

Description SAIC is seeking an experienced Mobility Device Support Specialist in support of the Special Operations Forces Information Technology Enterprise Contract (SITEC), located at MacDill AFB in Tampa, Florida. Duties include but are not limited to: Provisions, manages, maintains, and tracks end user mobile computing devices authorized and assigned to individual personnel for secure and non-secure communications. Configures and maintains mobile computing devices and associated auxiliary devices as directed by the Government and in accordance with applicable DoD Cybersecurity policies, procedures, regulations, and directives. Baselines and maintains end user mobile computing device configurations, including STIGs, and maintains configuration control and policy management of devices. Assists the Government to draft mobile computing policies and procedures, implement and integrate new mobile computing services and technologies, and troubleshoot, repair, and provide...

Description THIS POSITION IS REMOTE AND CAN BE WORKED ANYWHERE IN WITHIN THE US. SAIC is looking for outstanding IT candidates to join our Defense & Civilian Sector in support of the Federal Aviation Administration Integrated Service Center (FAA ISC). SAIC leads the way to provide customer-centric IT Service Management (ITSM) focused on improving service, and leveraging processes and strategies with an emphasis on timely IT services and support. You will be part of the Service Desk team, responsible for receiving incoming and making outgoing phone calls to the FAA employee and non-employee user base which spans the globe in support of the US and its interests abroad. In this role you interact with end-users to support, resolve, track, and manage technical problems within ServiceNow. This is a 24x7x365 environment. Responsibilities: Effectively communicates with end-users via telephone, email and chat to ensure excellent service is provided. Resolves account,...

Description THIS POSITION IS REMOTE AND CAN BE WORKED ANYWHERE IN WITHIN THE US. SAIC is looking for outstanding IT candidates to join our Defense & Civilian Sector in support of the Federal Aviation Administration Integrated Service Center (FAA ISC). SAIC leads the way to provide customer-centric IT Service Management (ITSM) focused on improving service, and leveraging processes and strategies with an emphasis on timely IT services and support. You will be part of the Service Desk team, responsible for receiving incoming and making outgoing phone calls to the FAA employee and non-employee user base which spans the globe in support of the US and its interests abroad. In this role you interact with end-users to support, resolve, track, and manage technical problems within ServiceNow. This is a 24x7x365 environment. Responsibilities: Effectively communicates with end-users via telephone, email and chat to ensure excellent service is provided. Resolves account,...

Description SAIC is currently seeking an OSINT Collector to join our team at Fort Bragg, NC. Job Duties: Serves as an integrated member of a Multi-Functional Intelligence analysis team, and serves as an Open Source (OSINT) Collector and SME for USASOC. Assists in support of regional and theater OSINT teams. Supports required training, tools evaluations, daily briefings, policy development, and the occasional RFI driven OSINT analysis. May be required to lead the collection and daily activities of a small team of OSINT collectors. Conducts intelligence analysis, OSINT collection, operational planning, and fusion/integrating of intelligence data in order to produce reports, responses, artifacts, recommendations, findings, and products to priority intelligence requirements as directed. Assesses and provides analysis of technologies and solutions, provides analytical recommendations, researches and builds technical papers, and supports USASOC OSINT collection operations...

Description SAIC is looking for a Configuration Management Specialist. The candidate must be able to manage multiple assignments simultaneously while working independently with Program Team members. The ideal candidate must possess and demonstrate a clear understanding of the Software Development Lifecycle necessary to perform configuration management (CM). The ideal candidate must have the soft skills to positively interact with program team members and our client. Specific Roles & Responsibilities: Administer IBM Rational ClearCase/ClearQuest tools in each environment including applying fix packs and upgrades. Perform ClearCase and ClearQuest tool enhancements and customization using Visual Basic, VBScript, Perl and SQL. Execute on-demand builds/deployment (for J2EE and .Net applications) in accordance with CM procedures. Carry out Configuration Management QA of artifacts. Control changes and maintain the integrity of all application development & program...

Description SAIC is seeking a Senior Desk Side Engineer to provide advanced Tier 2 and Tier 3 technical support to end users in a fast-paced environment. The role serves as the primary escalation point for junior and mid-level engineers, diagnosing and resolving hardware, software, and platform issues across Windows, macOS, and mobile devices. This position includes assisting with the organization's transition to Google Workspace, managing lifecycle activities, and ensuring exceptional service delivery. This is an onsite role, covering the 10:00 AM - 7:00 PM shift with core support hours from 7:00 AM to 7:00 PM. Key Responsibilities: Provide Tier 2 and Tier 3 deskside support for end-user workstations, laptops, macOS devices, and mobile devices (iPhones/iPads). Diagnose and resolve hardware and software issues, including troubleshooting for Microsoft Windows 10/11 and macOS platforms. Assist users with the transition to and daily use of Google Workspace (Gmail, Drive,...

Description SAIC is seeking a Junior TACNET ISEA Network Engineer (Fleet Support) ONSITE in San Diego, CA . This role will support the Tactical Networks (TACNET) Capabilities Based In Service Engineering Agent (CB-ISEA). TACNET CB-ISEA supports the sustainment and modernization of Automated Digital Network System (ADNS), Consolidated Afloat Network and Enterprise Services (CANES), Combined Enterprise Regional Information Exchange System (CENTRIXS), Integration Shipboard Networking System (ISNS), Sensitive Compartmented Information (SCI) Networks, Video Information Exchange System (VIXS), and Wireless Reachback System (WRBS) Programs of Record information systems. *This position supports a 24/5 networking monitoring. Must be willing to work rotating shifts on weekdays: 5am-12pm, 1pm-9pm, and/or 9pm-5am.In addition, this position supports rotating shifts providing 24 hour support 5 days per week with occasional on-call. This position will feed into a TACNET Network Engineer...

Description SAIC is seeking a TACNET ISEA Network Engineer (Fleet Support) to join our team in San Diego, CA . This position is Remote with expectations to be ON-SITE onboard US Navy ships and shore stations periodically. Candidate will interface with Active-Duty personnel and US Government employees to provide top notch repair support with a focus on United States Navy related networks. Related systems include Automated Digital Networking System (ADNS), Consolidated Afloat Networks and Enterprise Services (CANES), Flank Speed Wireless (FSW) and Navy Exchange Point (NXP) and all associated installed applications. The position may require travel, equal to approximately 25%, both US and international along with some off-hour support. JOB DUTIES: Provide break/fix Information Technology support in a fast paced, high-energy environment. Analyze issues in an Enterprise LAN Shipboard/Cloud Environments to determine the best course of action for resolution. Provide...

Description SAIC is seeking a Customer Support Analyst (Help Desk Tier 1/2) to support DCSA's OneIT program out of Alexandria, VA. (This is fully onsite position). Introduction Make a difference for national security by joining a team of dedicated IT professionals who will sustain, modernize and transform the enterprise IT capabilities of the Defense Counterintelligence and Security Agency (DCSA). The Air Force Space and Intel Business Group of SAIC is seeking a Customer Support Analyst to support a transformational infrastructure program for DCSA. SAIC is proud to be supporting DCSA in safeguarding our nation's information. DCSA is the designated oversight authority on the accreditation of classified facilities, information systems, and the insider threat program. This involves security oversight of more than 10,000 companies and approximately 13,000 facilities involved in classified work through the DoD and 31 Federal agencies. Specifically, on the DCSA One IT program,...

Description SAIC is seeking a Help Desk Service Specialist to support an IT Service Desk effort for USTRANSCOM located at Scott Air Force Base (AFB) in Illinois approximately 23 miles from St. Louis, MO. The USTC Managed Information Technology Services (MITS) contract is intended to provide strategic, technical, and program management guidance and support services to facilitate the operations and modernization of the combatant command's infrastructure, systems, and applications. This support will be provided to the USTC Command, Control, Communications & Cyber Systems Directorate (TCJ6). The successful candidate will join the Service Desk team and under supervision assist users experiencing a service disruption or requesting a service and/or a service change. The Service Desk will document and facilitate service requests and restore normal service to the user IAW priority level response times . Responsibilities: Provides technical support to field engineers,...

Description SAIC is seeking a Walk-Up Support Technician who will deliver immediate onsite technical support at designated walk-up kiosks, focusing on resolving user issues with devices, software, and conference systems supporting the FDIC. This role requires strong technical capabilities, excellent interpersonal skills, and the ability to handle a wide range of technical issues. The Technician will also be responsible for ensuring kiosk coverage and operational readiness throughout working hours. This role will require onsite work in Chicago, IL. Key Responsibilities: Walk-Up / Kiosk Operation: Staff walk-up kiosks with trained analysts to provide support coverage from 7 AM to 6 PM local time, Monday through Friday, excluding holidays and need to be available for shifts during those hours. Deliver onsite support for the following: Conventional devices (e.g., laptops, desktops, peripherals) and audio-visual systems. Troubleshooting and resolution of hardware and...

Description SAIC is seeking a Walk-Up Support Technician who will deliver immediate onsite technical support at designated walk-up kiosks, focusing on resolving user issues with devices, software, and conference systems supporting the FDIC. This role requires strong technical capabilities, excellent interpersonal skills, and the ability to handle a wide range of technical issues. The Technician will also be responsible for ensuring kiosk coverage and operational readiness throughout working hours. This role will require onsite work in San Francisco, CA. Key Responsibilities: Walk-Up / Kiosk Operation: Staff walk-up kiosks with trained analysts to provide support coverage from 7 AM to 6 PM local time, Monday through Friday, excluding holidays and need to be available for shifts during those hours. Deliver onsite support for the following: Conventional devices (e.g., laptops, desktops, peripherals) and audio-visual systems. Troubleshooting and resolution of hardware and...

Description SAIC is looking for a Mail Engineer supporting the SAIC EITSS contract with U.S. Department of Transportation in Washington D.C. Responsible for supporting all messaging services. Supports the design of messaging architecture and implements enhancements. Assists with workloads, projects, and administrative tasks associated with the operations of the messaging system. Executes mail engineering and operational tasks daily. Potential candidate is expected to work on-site at DOT HQ 2 days/week. Top Qualifications, Skills, Experience or Certifications: Proven Design/Configuration/Integration/Testing/Release/Maintenance/Support of Microsoft O365 Cloud, Exchange, Intune with Apple Business Manager, Azure, Office Suite, Outlook applications, One Drive for Business and Microsoft Security & Compliance. Must have minimum of 8 years of experience supporting Enterprise Messaging Services. Certified in Microsoft O365 or equivalent. Qualifications Job Role...

Description SAIC is seeking a Walk-Up Support Technician who will deliver immediate onsite technical support at designated walk-up kiosks, focusing on resolving user issues with devices, software, and conference systems supporting the FDIC. This role requires strong technical capabilities, excellent interpersonal skills, and the ability to handle a wide range of technical issues. The Technician will also be responsible for ensuring kiosk coverage and operational readiness throughout working hours. This role will require onsite work in Dallas, TX. Key Responsibilities: Walk-Up / Kiosk Operation: Staff walk-up kiosks with trained analysts to provide support coverage from 7 AM to 6 PM local time, Monday through Friday , excluding holidays and need to be available for shifts during those hours. Deliver onsite support for the following: Conventional devices (e.g., laptops, desktops, peripherals) and audio-visual systems. Troubleshooting and resolution of hardware and...

Description SAIC has an opening for a Technical Services Analyst. This position provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems. This is an on-site position in Chantilly, VA. Responsibilities: Responds to situations where first-line support was unable to isolate or fix problems in malfunctioning equipment or software. Reports design, reliability and maintenance problems or bugs to design engineering/software engineering. May be involved in customer installation and training. Provides support to customer/users where the product is more technical or sophisticated in nature. Will be involved in customer installation and training. Will be involved with computer moves, image and deployment of computer systems, and incoming/removal documentation....

Description We are seeking a Help Desk Support Technician for Tier 2 Desk-Side Support at our Buffalo, NY location. This role requires providing on-site and remote technical assistance for escalated issues beyond Tier 1 scope to FDA, ensuring efficient operation of hardware, software, and peripheral devices. The ideal candidate would possess a Public Trust clearance and would serve as the primary escalation point for advanced troubleshooting and ensure seamless end-user support. Core Competencies Technical Knowledge - Solid grasp of OS, hardware, enterprise apps, and networking basics. Troubleshooting - Diagnose, escalate, and resolve advanced technical issues. Customer Service - Communicate clearly and professionally with end users. Sense of Urgency - Prioritize critical issues, meet SLAs. Documentation - Write clear ticket journal notes and closure details for transparency. SOP Adherence - Consistently follow standardized...

Description SAIC is seeking an End User Operations Manager to support our DOT customer in Washington D.C. The Operations Manager's key role is to drive efficiency of organizational processes and to help maintain and grow this standard in addition to overseeing daily activities. They utilize a sharp business mind and proven success in managing multiple departments and/or functions for maximum productivity. This person must be highly skilled in staffing, finance, process and IT management, and be able to develop and maintain an environment of trust within the operations team. In summary, the Operations Manager is a creative problem-solver and an excellent leader who is able to prioritize productivity and drive operational efficiency. Duties and Responsibilities: Provides day-to-day management and supervision of overall Enterprise Management Systems (EMS) personnel, involving multiple projects and groups of personnel at multiple locations. Organizes, directs, and...

Description SAIC is seeking a Fire Protection Plans Reviewer to join our team in our Chantilly, VA office. This position requires an active TS/SCI clearance with Polygraph. In this role you will be responsible for providing compliance with life safety requirements for the protection of personnel, mission and property through the role of enterprise Authority Having Jurisdiction. Additionally, you will evaluate compliance with applicable federal, state, and local laws and Department of Defense regulations to limit client exposure to civil and criminal liability. The following duties are a representative summary of the primary duties and responsibilities: Serve as a fire protection subject matter expert (SME) for all client locations. Review planning, programming, architectural and engineering design documents, specifications, and other technical documents for proposed construction activities to validate compliance with applicable codes and standards and to...

Description SAIC is seeking a Facilities Manager to maintain the overall strategic vision of our customer's IC Campus and the analyses required to ensure all budgeting, manning, planning, programming and other considerations are accounted for and captured in J-PMO documentation. This position will be responsible for government oversight as well as identifying and prioritizing the coordination of elements between IC Campus partners that may be assessed as measured for increased efficiencies. This position will also rapidly identify and communicate any issues, from the IC Campus development, that pose a risk to the customer's current and future operations. The primary function of this position is to maintain the IC Campus Coordination Matrix or other coordination planning documentation between IC partners. Duties include: Coordinate with customer, IC Partner(s), and Fort Belvoir on topics that will affect those stakeholders. Provide rationale and impact...