14 customer service jobs found

Position: Customer Service Officer Job Description: Provide expert internal and external customer service and sales support to both the Inside Sales Team and customer engagements. Assist in maintaining performance expectations to further enhance Arrow's position within each customer and supplier. Responsible for handling more complex discrepancies, interfacing directly with customers, recommending solutions and/or action plans to internal sales team staff.  ● Responsible for the Order to Invoice Process including but not limited to: Order entry & maintenance (outside of Infosys), value added order entry & follow up, not first articles; managing inbound customer order formats (excel, pdf, fax, etc); work submits SSRQ (SIMS Setup Request) which includes Value Added, NCNR (Non-Cancellable, Non-Returnable), and COP (Customer Owned Parts); NCNR set up and filing, and set up of MyArrow accounts and PCPRCE 2 (Customer Part and Pricing System) maintenance for contract...

Position: Customer Service Officer Job Description: CSR Location: CN-Shenzhen, China (Upper Hills, Huang Gang Rd) Time Type: Full time Job Category: Business Support

Position: Account Manager Job Description: Principal Accountabilities ● Define critical markets and new customers in the assigned sales territory, plan strategy and develop all key relationships to ensure strong foundation for solution selling. Maintain and promote relationships with customer contacts who may be determining design opportunities and deal with existing business challenges. Ensure customer satisfaction as it pertains to supply chain management and other value added services. Requires experience interacting with vendors and customers in a technical and engineering environment. Extensive understanding of pricing programs and models within the electronics industry. ● Requires comprehensive ability to develop strategic plans for all assigned accounts, sell and market full set of Arrow offerings incorporating in-depth knowledge of Arrow’s key supplier lines. ● Must be able to prepare comprehensive internal quarterly business reviews (iQBR), presenting...

Position: Inside Sales Representative Job Description: Position Overview The Inside Sales Representative position is part of the Arrow Advantage team, focusing on developing a new customer base from leads, reactivating "frozen" customers, and incubating customers with zero to small revenue. Besides the traditional revenue measurements, this position will be measured mainly by customer counts. This role is office-based and involves communication with customers via phone, email, and Teams calls, without requiring customer visits. Training resources and digital platforms are exclusively in English, making English proficiency critical for success in this position. Principal Accountabilities ● Manage the overall account relationship by providing strategic service and support to assigned customer base. Maximize margins, gain market share, and drive value added solution selling. Working with internal and external resources, provide customer service often facilitating work...

Position: Inside Sales Representative Job Description: What You’ll Be Doing •Prepare quotations, pricing received from customers within the committed timeline •Responsible for filling the order re: MOQ/MPQ/LT pricing and part numbers. •May also be responsible for changes, advice change of pricing and handle quality issues, customer payment issue. •Responsible for handling quality issues on claims and/or may be responsible for processing claim. •Relationship building with customers i.e. Initiate discussions on possible business opportunities. •May handle requests for sample. •May provide administrative support to Field Sales, when requested What We Are Looking For •Bachelor degree or above. •A minimum of 1 years experience in a sales role or have worked in a customer service role gained from the electronics component or high technology industry •Excellent communication skills (clarity, organized way of thinking) •Good time...

Position: Senior Account Manager Job Description: Principal Accountabilities ● Define critical markets and new customers in the assigned sales territory, plan strategy and develop all key relationships to ensure strong foundation for solution selling. Maintain and promote relationships with customer contacts who may be determining design opportunities and deal with existing business challenges. Ensure customer satisfaction as it pertains to supply chain management and other value added services. Requires experience interacting with vendors and customers in a technical and engineering environment. Extensive understanding of pricing programs and models within the electronics industry. ● Requires comprehensive ability to develop strategic plans for all assigned accounts, sell and market full set of Arrow offerings incorporating in-depth knowledge of Arrow’s key supplier lines. ● Must be able to prepare comprehensive internal quarterly business reviews (iQBR),...

Position: Field Application Engineer Job Description: We are looking for a Field Applications Engineer to join Arrow company. The main purpose of the position is to drive demand creation by maximizing Arrow content on designs. You need to understand customer needs and leverage Arrow's engineering and design services resources to facilitate solutions for customers. You need to apply technical knowledge to influence designs utilizing solution selling, resources, and strategies.  What You'll Be Doing  -Dealing with demand creation of MCU. -Partner with the sales team across pre-and post-sales activities, providing technical support and consulting to promote demand creation.  -Attend supplier trainings in person and via conference calls.  -Manage supplier and customer expectations by building and developing relationships, keeping stakeholders up-to-date on activities, plans, and progressing towards initiatives.  -Identify key relationships amongst decision makers between...

Position: Senior Field Application Engineer Job Description: We are looking for a Senior Field Applications Engineer to join Arrow company. The main purpose of the position is to drive demand creation by maximizing Arrow content on designs. You need to understand customer needs and leverage Arrow's engineering and design services resources to facilitate solutions for customers. You need to apply technical knowledge to influence designs utilizing solution selling, resources, and strategies. What You'll Be Doing Dealing with demand creation of NXP MPU&MCU, such as i.MX8/9, LS1043/LS1046. Keep following customer project and push design-in to design-win conversion rate, solve the problems during customer R&D period. Partner with the sales team and marketing team across pre-and post-sales activities, providing technical support and consulting to promote demand creation. Attend supplier trainings, attend and sort materials in supplier regular meeting in...

Position: Senior Product Marketing Manager Job Description: Principal Accountabilities ● Define and execute the roadmap and strategy of all current and future products in a business group. Responsible for gathering and prioritizing requirements, work closely with engineering, sales, marketing, and customer support to ensure customer satisfaction and support the company’s overall strategy and goals. Manage all staff involved in the development of software products and oversee all software releases of products while staying in continuous communication with customers for market research and feedback. ● Manage one or more products by working with VP to develop overall product strategy and administer tactical activities. ● Understand market opportunities and competition and specify market requirements for current and future products and deliver requirement documents/mock-up screens to the development teams. ● Manage all software, quality and product-related...

Position: Due Diligence Analyst Job Description: Position Overview: This position will support the comprehensive due diligence program of Arrow by gathering and analyzing information of new/existing customers and vendors and performing the right level of screening and due diligence based on the potential compliance risks inherent in those external parties. The position acts as a liaison among several internal groups across Arrow global businesses. The position will be based at Shenzhen, China and you will report to the Director Trade Compliance Risk Management EMEA with a dotted line to Senior Compliance Manager in the APAC region. Our ideal candidate is well-organized, highly analytical with strong attention to detail, multilingual, able to multitask while keeping in line with trade import/export regulations, anti-bribery and anti-corruption (“ABAC”) regulations, anti-money laundering (“AML”) due diligence and deadlines. What You’ll Be Doing Screen Arrow’s...

Position: Senior / Financial Compliance Analyst Job Description: We are looking for a dedicated Senior/Internal Control Analyst to join our dynamic team. Reporting to the Senior Manager, Financial Governance Manager–Asia Pacific, this role offers exciting opportunity to demonstrate technical and stakeholder management skills to support Arrow’s global business strategy.  What You’ll Be Doing Become the liaison for and manage internal and external audit engagements or special projects as necessary. Reporting—Responsible for producing and issuing periodic reports regarding general subject matter and or business areas, performing basic analysis when necessary for internal and external purposes. Identify, document, test and remediate potential risk areas and support the maintenance of Sarbanes-Oxley section 404 compliance. Research of various accounting policies and procedures, including technical accounting research to ensure the company is in compliance. (For...

Position: Legal Counsel, Employment (China) Job Description: This role will provide legal advice on a broad range of employment law matters throughout the Asia-Pacific (APAC) region, with a strong emphasis on Mainland China. The role will operate out of the Company’s Shanghai Office. This role requires operating with a high degree of autonomy while receiving strategic oversight from a U.S.-based employment attorney. The position is a critical business partner to our Human Resources and business leaders in the region, providing pragmatic, commercially-focused counsel in a fast-paced environment.  What You’ll Be Doing Regional Employment Expertise:  Advise on the full spectrum of employment law issues, with specific focus on employment agreements, compensation agreements, performance management, employee relations, reductions in force, and contingent labor. Legal Counsel Scope:  Act as the primary legal contact for employment matters in Mainland China by...

Position: Legal Shared Services Manager, Employment (China) Job Description: This role oversees centralized legal administrative functions, optimizing workflows, implementing legal technology (e.g., intake, automation), and supporting legal staff to provide efficient support across business units throughout the Asia-Pacific (APAC) region, with a strong emphasis on Mainland China.  The role will operate out of the Company’s Shanghai Office. This role requires expertise in legal operations, process improvement, and stakeholder management to drive cost savings and high-value service delivery.  What You’ll Be Doing Operational Leadership:  Manage day-to-day operations of the legal shared services team, ensuring timely and efficient delivery of legal services to internal clients. Legal Support Scope: Support the primary legal contact for employment matters in Mainland China.  Research and track complex and evolving labor laws and regulatory landscape in the...

Position: Senior Field Applications Engineer Job Description: Principal Accountabilities ● Responsible for utilizing an advanced understanding of the customer needs and technical leadership expertise to champion return on engineering investment.  ● Drive demand creation by maximizing Arrow content on designs. Has an advanced understanding of the customer’s needs and leverage Arrow’s engineering and design services resources to identify & facilitate solutions for customers. Apply intermediate technical expertise to influence designs utilizing solution selling, resources, and strategies.  ● Partner with the sales team across pre-and post-sales activities, providing more advanced technical support and consulting to promote demand creation. Perform and drive technical calibrations & research with sales, other Arrow departments, and suppliers in support of the customer design. Champion return on engineering investment, design win priorities, initiatives, and promotions...