10 program management jobs found

Position: Customer Service Representative Job Description: Department: Arrow Global Service Chain Service Inc. / Asia Service Center Reporting Relationship: Customer Service Manager Competency Model: Sales Job Objective: To manage the customer service for defined customers within the region, according to agreed service levels and defined business processes. Key Responsibilities: All tasks to be carried out in a quality manner, consistent with the Company vision and values. Act as communication coordinator from the Service Centre towards assigned customers. Manage both EDI and manual customer order entry. Manage customer backlog: confirmation, reschedule, cancellation, reconciliation and resolve discrepancies with outgoing deliveries. Including communication with the customer. Communicate with Asset and Supply Chain Planner and with the customers on a daily basis regarding the supply situation. Manage compliance with export...

Position: After Sales & Quality Specialist Job Description: What You’ll Be Doing All tasks to be carried out in a quality manner, consistent with the Company vision and values. ▪ Resolve and perform root causes analysis for delivery discrepancies, customer and supplier credits. ▪ Manage quality issues related to deliveries and/or parts and manage relevant communication internally and externally. ▪ Manage both customer and suppliers returns and manage relevant communication internally and externally. ▪ Manage Scrapping request ▪ Develop and maintain relationships with customers/suppliers and participate to meetings with customer/suppliers. ▪ Manage Quality block for defective inventory ▪ Manage and assist transportation claim with warehouse and sales team ▪ Support EPR system development test ▪ Cooperative with operation process enhancement ▪ Work with Global ASQ team to meet internal Service Level agreement to satisfy service requirement from customers. Focus Areas:...

Position: Asset Associate Job Description: What You’ll Be Doing All tasks to be carried out in a quality manner, consistent with the Company vision and values. ▪ Manage both EDI and manual purchase order entry. ▪ Re-plan and manage supplier backlog in line with demands and supplier agreements: confirmation, reschedule, cancellation and reconciliation. ▪ Manage VMI Buffer Min and Max level. • Communicate with the suppliers on a daily basis regarding the supply situation. ▪ Communicate with the Suppliers regarding purchase order backlog, shipping and tracking information: track and prioritize urgent shipments. ▪ Be accountable for receipts from the suppliers and resolution of shipping discrepancies. ▪ Ensure correct receipt of supplier invoices and resolve discrepancies. ▪ Monitor supplier on-time delivery. ▪ Manage responsible Manufactory inventory level. ▪ Manage Supplier non-conformity-Receiving ▪ Occasionally participate in meetings with suppliers as required. ▪...

Position: Compliance Manager Job Description: What You’ll Be Doing 1. Compliance Investigations •    Lead and conduct internal investigations in ASEAN countries, with additional support for regional APAC investigations when required. •    Handle cases involving conflicts of interest, bribery/corruption, kickbacks, export control concerns, fraud, falsification of records, and workplace harassment/discrimination. •    Analyze incoming allegations and develop structured investigation plans. •    Carry out comprehensive fact finding through e Discovery review and in depth investigative interviews. •    Manage internal investigation resources and, where needed, oversee external contractors or third party investigators. •    Prepare clear, detailed investigation reports, outlining findings, conclusions, and recommendations. •    Present investigation results to business leaders and key internal stakeholders. •    Collaborate with external counsel, particularly in...

Position: Customer Service Representative Job Description: What You’ll Be Doing 1. To manage the customer service for defined customers within the region, according to agreed service levels and defined business processes. 2. All tasks to be carried out in a quality manner, consistent with the Company vision and values. Act as communication coordinator from the Service Centre towards assigned customers. Manage both EDI and manual customer order entry. Manage customer backlog: confirmation, reschedule, cancellation, reconciliation and resolve discrepancies with outgoing deliveries. Including communication with the customer. Communicate with Asset and Supply Chain Planner and with the customers on a daily basis regarding the supply situation. Manage compliance with export rules for controlled products, including preparation of export licenses. Be accountable for delivery to the customers and resolution of shipping and price discrepancies....

Position: Manager, Quality Job Description: Principal Accountabilities - Serve as the primary point of contact for customer quality related concerns, complaints, and escalations, ensuring timely investigation, root cause analysis (8D report), and drive corrective actions (CAPA program) follow up. -    Manager customers or certification audits such as ISO 9001, TAPA FSR level A etc -    Maintain quality management systems, procedures, and standard to ensure compliance with customers, regulatory, and corporate requirement -    Work with internal department to address quality issues and lead the continue process improvement, including quality risk identification and develop the mitigation plan - Proficiency in Mandarin is an advantage for liaising with Mandarin-speaking clients and business partners. Job Complexity ● Coordinates and supervises the daily activities of business or technical support or production team ● Sets priorities for the team to ensure task completion;...

Position: Buyer (Asset Specialist) Job Description: What You’ll Be Doing 1. All tasks to be carried out in a quality manner, consistent with the Company vision and values. Manage both EDI and manual purchase order entry. Re-plan and manage supplier backlog in line with demands and supplier agreements: confirmation, reschedule, cancellation and reconciliation. Manage VMI Buffer Min and Max level. 2. Communicate with the Suppliers regarding purchase order backlog, shipping and tracking information: track and prioritize urgent shipments. Be accountable for receipts from the suppliers and resolution of shipping discrepancies. Ensure correct receipt of supplier invoices and resolve discrepancies. Monitor supplier on-time delivery. Manage responsible Manufactory inventory level. Manage Supplier non-conformity-Receiving Occasionally participate in meetings with suppliers as required. Support New suppliers implementation in Hub...

Position: Human Resources Generalist – Malaysia (JB) 2 year contract Job Description: What You’ll Do HRG Accountabilities Advises and partners with functional / departmental Managers and below clients on multiple aspects of HR, including but not limited to, HR best practices, policies, procedures and regulation, communication and change management initiatives, and other programs that support the business in achievng its objectives. Responsible for relevant key HR metrics for his/her client area and works with manager to dive to root cause and develop and execute appropriate follow-up actions where needed  Building trustful cooperation with the stakeholders including obtaining approval on new hires and terminations. Providing direction and expertise to professionally execute corporate policies and HR programs ensuring appropriate and agreed levels of quality including briefing and training. Participate in cross-functional communication and the transfer...

Position: Training Manager Job Description: What You’ll Do Lead the warehouse training strategy and execution. Manage new hire onboarding and employee certification programs. As part of SME to develop the SOP, ensure compliance with SOP, Quality, Safety, and customer training requirements. Maintain training records and audit readiness. Monitor workforce competency and drive continuous improvement in training effectiveness. Lead and develop the warehouse training team May expand the scope to other warehouses in Asia Sets priorities for the team to ensure task completion; coordinates work activities with other supervisors Decisions are guided by policies, procedures and business plan; receives guidance and oversight from training manager Accountable for the results of a large and/or moderately complex support or production operations team including subordinate work leaders Applies acquired expertise to analyze and solve problems without...

Position: Account Manager Job Description: What You’ll Be Doing ● Define critical markets and new customers in the assigned sales territory, plan strategy and develop all key relationships to ensure strong foundation for solution selling. Maintain and promote relationships with customer contacts who may be determining design opportunities and deal with existing business challenges. Ensure customer satisfaction as it pertains to supply chain management and other value added services. Requires experience interacting with vendors and customers in a technical and engineering environment. Extensive understanding of pricing programs and models within the electronics industry. ● Requires comprehensive ability to develop strategic plans for all assigned accounts, sell and market full set of Arrow offerings incorporating in-depth knowledge of Arrow’s key supplier lines. ● Must be able to prepare comprehensive internal quarterly business reviews (iQBR), presenting strategic plans...