Arrow Electronics
Poland
Position: Senior Support Engineer Job Description: Act as a trusted adviser by providing technical support to Global Enterprise level Customers and Partners on Symantec Security Products Researches on a wide array of technical topics such as Operating Systems, Infrastructural Technologies and Symantec Software Products Applies specialized knowledge, analytical practices and procedures to analyze, diagnose and resolve issues in unique and often complex enterprise environments Effectively communicates procedural and technical issues to internal and external customers/stakeholders in an enterprise environment Participates and possibly leads conference calls with customers and 3rd party Teams/Vendors Manages own schedule of cases, which includes determining priority levels and negotiating and setting expectations with customers Interface with Sales, Services, Engineering, Product Management, and Support Management when necessary to prioritize customer requests...