151 customer service jobs found

Everforth ECS is seeking a Field Service Representative (Bullpen ) to work in a hybrid remote/onsite capacity, with minimum of 3 business days onsite at our Fairfax, VA corporate office and/or our Springfield, VA customer site. Everforth ECS is seeking a highly motivated Field Service Representative to support a portfolio of dynamic initiatives for a Department of War (DoW) customer, including GEOINT AI/ML innovation and integration, Gen AI and Large Language Model (LLM) integration, User Interface (UI) support. The ideal candidate is a former Intelligence Analyst who has 4-6 years of experience in analyzing and exploiting Full Motion Video and High-Altitude Static Imagery collected from Intelligence Surveillance Reconnaissance (ISR) platforms. Successful candidates may be asked to exploit and analyze Electro-Optical (EO), Synthetic Aperture Radar (SAR), Infra-Red (IR) imagery and/or video in support of government customers within PED environments. Candidates must be...

Description SAIC is seeking qualified applicants to support a cutting-edge data, analytics, and AI platform. Roles include managing customer relationships, service portfolio and catalog management, software engineering & development, data/AI engineering, IT systems operations, and use case intake and analytics for DoW enterprise-scale mission objectives expected in Spring/Summer 2026. Positions are contingent pending contract award. A majority of the opportunities are in the Washington DC Metropolitan Area (WDCMA). Some work may be performed remotely, subject to Government approval. This role directly supports Task Order execution by ensuring efficient program administration, effective coordination with Government stakeholders, and consistent delivery of high quality program artifacts. Job Responsibilities: Schedule, coordinate, and host a Project Kick-Off Meeting. Provide an introduction between the contractor personnel and Government personnel who will be...

ECS is seeking a Software Engineer to work in an onsite capacity at our Springfield, VA customer site. Note: This position is contingent upon additional funding. ECS is seeking an innovative and articulate Software Engineer to support the execution of a variety of projects including the development of applications and APIs for help users perform analytic functions. This position requires strong technical skills in software development and enterprise application integration. You will work closely with the technical team to develop, test, deploy, and maintain solutions in an Agile environment, promoting excellence in collaboration and customer service. You should expect a fast-paced, multidisciplinary-team environment with tight deadlines. About ECS: We are a rapidly growing company that considers our employees and teams to be our most important assets. Our team environment provides opportunities for growth to individuals who are motivated to excel. We are situated in...

Everforth ECS is seeking a Data Analyst/Project Coordinator to work in Northern VA . Please Note: This position is contingent upon additional funding. This role supports daily IT operations, service desk coordination, inventory tracking, reporting, communications management, and administrative compliance. The ideal candidate is reliable, professional, customer-service focused, and comfortable working in a secure technical environment. Responsibilities Serve as a first point of contact for users in the lab / IT support environment. Support service desk intake, ticket tracking, routing, and follow-up. Redirect walk-up requests into the formal ticketing process. Compile and distribute service desk reports. Run reports from project ticketing systems across classified and unclassified environments. Manage device inventory spreadsheets. Support equipment intake and outtake procedures. Monitor multiple email distribution lists and consolidate action items. Track...

Description SAIC is proud to support the Federal Deposit Insurance Corporation (FDIC) under the newly awarded Information Security Services (ISS) contract, providing innovative solutions to strengthen and safeguard the nation's banking system. We are seeking passionate and talented professionals to join our team in delivering cutting-edge cybersecurity, IT operations, and risk management services. This exciting opportunity allows you to work alongside industry leaders, leveraging advanced technologies to support the FDIC's mission of maintaining public confidence in the financial system. A Service Desk II analyst provides advanced first- and second-level technical support within a 24x7x365 IT operations environment. This role handles more complex incidents, mentors' junior analysts, and ensures high-quality customer service while following established ITIL-aligned processes. Key Responsibilities: Respond to and resolve incidents and service requests that require deeper...

Description SAIC is proud to support the Federal Deposit Insurance Corporation (FDIC) under the newly awarded Information Security Services (ISS) contract, providing innovative solutions to strengthen and safeguard the nation's banking system. We are seeking passionate and talented professionals to join our team in delivering cutting-edge cybersecurity, IT operations, and risk management services. This exciting opportunity allows you to work alongside industry leaders, leveraging advanced technologies to support the FDIC's mission of maintaining public confidence in the financial system. Responsibilities: Contractor personnel will provide continuous 24x7x365 monitoring and support for all designated IT Services. Service Desk analysts will deliver first-level technical support, ensure timely incident and request handling, and maintain a professional, customer-focused approach in all interactions. Provide first-line technical support for incidents and service requests...

Description SAIC is seeking a skilled and motivated ServiceNow Developer to join our team in support of an enterprise IT environment. The primary focus of this role is on the design, development, implementation, and enhancement of ServiceNow workflows and capabilities to address complex business and operational needs. The successful candidate will be responsible for developing custom modules, maintaining platform configurations, integrating ServiceNow with other enterprise systems, and ensuring adherence to best practices and security standards. This role involves collaboration with cross-functional teams, including stakeholders, system administrators, and process owners, to design scalable solutions that improve business processes, enable automation, and enhance operational efficiency. The ServiceNow Developer will work in a fast-paced, mission-critical environment to deliver innovative solutions that align with organizational goals. All work must be performed on-site in...

Description SAIC is seeking a skilled and motivated Senior ServiceNow Developer to join our team in support of an enterprise IT environment. The primary focus of this role is on the design, development, implementation, and enhancement of ServiceNow workflows and capabilities to address complex business and operational needs. The successful candidate will be responsible for developing custom modules, maintaining platform configurations, integrating ServiceNow with other enterprise systems, and ensuring adherence to best practices and security standards. This role involves collaboration with cross-functional teams, including stakeholders, system administrators, and process owners, to design scalable solutions that improve business processes, enable automation, and enhance operational efficiency. The Senior ServiceNow Developer will work in a fast-paced, mission-critical environment to deliver innovative solutions that align with organizational goals. All work must...

Description SAIC is seeking a skilled and motivatedSharePoint Developer/Administratorto join our team in support of an enterprise IT environment. The primary focus of this role is the design, development, implementation, and enhancement of SharePoint environments, workflows, and capabilities to address complex business and operational needs. The successful candidate will be responsible for installing, configuring, and maintaining SharePoint systems, developing custom solutions, integrating SharePoint with other enterprise systems, and ensuring adherence to best practices and security standards. This role requires close collaboration with cross-functional teams, including stakeholders, system administrators, and process owners, to design scalable SharePoint solutions that improve business processes, enable automation, and enhance operational efficiency. The SharePoint Developer/Administrator will work in a fast-paced, mission-critical environment to deliver cutting-edge solutions...

Description SAIC is seeking an expert Program Office Human Resources Analyst to support a dynamic System Program Office (SPO) in Chantilly, VA . This position will support acquisition and programmatic activities for a major satellite program. The job requires familiarity with NRO organization, processes, and satellite systems. Responsibilities include: Responsible for monitoring and coordinating correspondence, reports, and related items for the SPO Human Resources Implementing and delivering HR best practices; resolving HR issues when they arise Effectively communicating with leadership to status HR activities Tracking, writing, and coordinating awards and nominations Supporting all SPO business processes and business rhythm Working collaboratively with SPO leadership and internal and external stakeholders Planning, tracking, and driving to closure all HR tasks and products Anticipating what is needed for the SPO to be successful and...

ECS is seeking a Junior Software Engineer Intern to work in our Fairfax, VA office for the summer of 2026. This internship offers a unique opportunity to move beyond the classroom and gain firsthand experience with production-grade workflows and real-world datasets. You will work alongside senior engineers and scientists to move models from research to the tactical edge, ensuring from end to end, both our warfighters & decision makers are empowered with the latest technology solutions at their fingertips. Job Description: ECS is seeking a Junior Software Engineer to participate in a team of scientists and engineers, and to support the execution of a variety of projects including Artificial Intelligence/Machine Learning and Big Data/Cloud Solutions. The candidate works closely with the Project Manager and technical team to swiftly develop solutions in an agile environment and deploy capabilities to the operational end user. The candidate cultivates an environment...

ECS is seeking a Junior Data Engineering Intern to work in our Fairfax, VA office for the summer of 2026. This internship offers a unique opportunity to move beyond the classroom and gain firsthand experience with production-grade workflows and real-world datasets. You will work alongside senior engineers and scientists to acquire hands-on experience in data infrastructure and engineering practices in support of a DoW Artificial Intelligence initiative. Our team environment provides opportunities for growth to individuals who are motivated to excel. Our growing program works with the most forward-leaning technologies and extraordinary customers who are thought and action leaders within the AI/ML domain. Job Description : ECS seeks an individual who is passionate about data, eager to learn, and excited to develop foundational skills in data engineering while contributing to meaningful projects. In this position, you will develop and maintain data pipelines and perform data...

Description SAIC is seeking an experienced Industrial Security Specialist to support our customer's Office of Security. This individual will be required to operate in a diverse security environment. The Industrial Security Specialist Duties will be responsible for the following: Create DoD task order Security Classification Specification (DD Form 254) (or successor forms) as appropriate. Upon request, provide feedback, reviews, and updates of the DD Form 254 (or successor forms). Manage the Industrial Security secure and unclassified customer service phone lines, email accounts, and other forms of communication, as appropriate. Respond to customer/stakeholder requests for assistance/information in a timely manner. Conduct Customer Assistance Visits (CAVs) to CONUS industrial partner locations that re performing classified work off-site in support of customer contracts or other agreements. Perform observations of physical security aspects and provide industrial...

Description SAIC has an opening for an Accounting Associate position within the Billing department. This is an excellent opportunity to gain exposure to bill advanced contracts within Costpoint, provide analysis required for the contracts and to interact with various other areas within FSS. This position will be responsible for validating project setup activities to ensure accurate billing of the contracts, meeting all billing requirements for the contracts including meeting the project due dates and deadlines, and working closely with the Program Teams to ensure seamless billing. The responsibilities encompass maintaining accurate billing instructions and funding documentation for assigned projects. The selected candidate will be responsible for billing a wide variety of projects and perform other departmental duties such as GSA entries, Payment Reconciliations, Training, and various ad hoc duties. This includes understanding, interpreting, and analyzing intermediate level to...

Description SAIC is looking for a Web Developer to support a dynamic Research & Development program in Chantilly, Virginia. This position requires an active TS/SCI with CI Poly. The primary duties are to develop, test, and deploy web solutions using custom scripts, web parts and other advanced tool applications. We are looking for a motivated and self-driven individual with a background in information technology.Applicant needs to have strong customer service and communication skills and the ability to learn new concepts quickly. RESPONSIBILITIES: Perform administration and design of government webpages and knowledge repositories across multiple classified and unclassified domains Manage site permissions, groups, user attributes, and pages/portals Develop and implement on-premises content management workflows, including task management, product review and approval, and posting activity Perform spot-checks and quality assurance of posted content Participate in website...

Description We are seeking a highly motivated Senior Cloud Engineer to join our multi-million dollar National Intelligence program supporting the Cloud Investment Multi-Cloud Management (CIMM) team. As a contributor to the Intelligence Community's first multi-cloud initiative, you will be at the epicenter of emergent cloud computing technologies, establishing a foundation that will evolve to include all agencies within the IC. As a Cloud Architect, you will advise Government IT teams on the design and build of single- or multi-cloud computing architecture solutions that meet mission requirements, and develop future technology and architectural advancements to support the Government's architectural strategy, cloud migration, and continued evolution. Your responsibilities will include the following: Advising senior business and technical personnel to aid in the delivery of robust, scalable cloud architectures that meet or exceed mission requirements Serving as a...

ECS is seeking a Service Desk Support Senior to work in our Winchester, VA office. Please Note: This position is contingent upon contract award. Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks, and monitors the problem to ensure a timely resolution.

Description SAIC is seeking an Executive Services Lead to the Program Executive Officer, Low Earth Orbit Systems Program Office (LSPO), Signals Intelligence (SIGINT) Systems Acquisition Directorate at the National Reconnaissance Office. Supports five senior managers responsible for the acquisition, development, and maintenance of a more than 20-billion-dollar national space asset portfolio. Provides direct operational support and acts independently on behalf of the LSPO Director, Deputy Director, Chief of Program Support, and Technical Director to task appropriate staff components. Develops office solutions and provides real-time prioritization when time is of the essence, composes documentation in accordance with government policies and practices and maintains working knowledge of all senior government office interfaces. The incumbent is responsible for overseeing all LSPO front office processes, preparing and updating continually changing project schedules, prioritizing and...

Description This is an opening for a Senior Network Engineer to support the Department of State's (DoS) Diplomatic Technology Operations Division. This program provides transparent, interconnected systems and security supporting the DoS in successfully carrying out U.S. foreign policy missions worldwide. The Operations Division provides enterprise operations and maintenance support worldwide. SAIC's program is named "Vanguard" and is an IT consolidation consisting of the Department's data center, cloud, domestic and foreign network switch, routers and WAN devices. Currently, the role is three days onsite and 2 days remote in Springfield, VA. Typically M-F 0830-1700. (Hour's dependent on mission priorities to include potential on-call). Description of Duties: Evaluates, designs, documents, implements, validation testing, and performs problem isolation and resolution, and performance monitoring, tunes, sets standards and maintains a range of network components and...

ECS is seeking a Data Engineer to work remotely . Please Note: This position is contingent upon additional funding. ECS is seeking a passionate and driven Data Engineer to support DHS' Data Services Branch, under the Office of Chief Information Officer, that provides innovative and complex data analytics services and platforms to users. The Data Engineer will support our Federal customers with the tools and capabilities needed to turn data into actionable insights. In this role, you will be integral to data operations for the development and integration of multiple data types across a range of data sets and sources. You will be responsible for the day-to-day operations of systems that depend on data, ensuring data is properly processed and securely transferred to its appropriate location in a timely manner. Processing data will include managing, manipulating, storing, and parsing data in a data pipeline for a variety of target sources. Other tasks will include:...